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Washington Chrysler Dodge Jeep Ram
About Us
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Today 8:30 AM - 7:00 PM (Open now)
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4001 US Highway 264 W
Washington, NC 27889
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Dealer Reviews
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Show older dealer reviews 29
Aug 6, 2021
Could not come to agreement on sale. Nice sell staff
May 26, 2021
I made an appointment to test drive/purchase a car. The dealership is over an hour away. The
sale person communicated with me when I left my home. I gave him my arrival time within a 10
minute window. He stated he would have the car out and ready for me.
An hour into my trip I received a text that the car had sold. I turned back-having wasted 2 hours
of my busy schedule.
I purchased a similar car at another dealership a few days later.
May 8, 2021
I haven't bought anything from them but they contacted me and was very helpful.
Feb 14, 2021
Responsive, pleasant and helpful!
Feb 11, 2019
I am giving this dealer a one star due to an experience during the financing and purchase of my vehicle. I arranged financing with the dealer. They ran my credit and quoted me a rate of 5.1% and terms of 48 months. As we were going over the documentation, I was presented paper work with a significantly higher rate of 6.99% and 60 months financing. I caught the "error" and pointed it out to the finance person. He apologized for the "mistake" and corrected it, with an apology of "that's why we go over all the paperwork".
I am 100% convinced this was no error and they were just hoping I would not catch the last minute switch. The experience left a very bad taste in my mouth and now I'm worried about the car I purchased.
Feb 11, 2019
Response from current dealership:
David,
I apologize for what happen during your visit. We pride ourselves on customer service and transparency to our customers. I know that we provided a quote for APR but the bank has the final decision on rate. I know that we do not shop customer’s credit and try to quote as accurate as we can. As you know rates have gone up a lot in the past year, when we submit the deal for final approval we apply the rate you qualify for. I know when you go longer term the rate is going to be higher. We all make mistakes and I apologize for the misunderstanding and I know my staff would never
More ...
I apologize for what happen during your visit. We pride ourselves on customer service and transparency to our customers. I know that we provided a quote for APR but the bank has the final decision on rate. I know that we do not shop customer’s credit and try to quote as accurate as we can. As you know rates have gone up a lot in the past year, when we submit the deal for final approval we apply the rate you qualify for. I know when you go longer term the rate is going to be higher. We all make mistakes and I apologize for the misunderstanding and I know my staff would never
Nov 15, 2018
I was not pressured to buy, they were very courteous and I believe that they really cared about selling me a top of the line product. I am glad that I took the time to visit them and very happy with the finial results. I will be working with them again in the future and will tell my friends about my experience with the Dealership and staff.
Nov 15, 2018
Response from current dealership:
Thomas....thank you so much for your review. We strive to be different than the rest. -Doug Jones, Sales Manager
Jul 19, 2018
They responded very quickly to my email
Sep 5, 2018
Response from current dealership:
Thank you Karen!
I have never been so impressed by the help that i got. I ended up with a
brand new 2019 Jeep Cherokee. I never would have thought of walking away
with something that new at a price i couldn't resist. The salesman that helped
me was very polite and knowledgeable. He teamed up with the manager to
get me the best deal possible and i couldn't have asked for more. Whenever
the time comes for a new vehicle I will definitely use them again! Highly
recommend!!
Jul 18, 2018
Response from current dealership:
Thanks for the awesome feedback! Welcome to the team......
May 12, 2018
Was interested in a car and they responded and were very nice. I didn’t end up buying that car but had nothing to do with the dealership. They were friendly and answered all my questions.
Jul 18, 2018
Response from current dealership:
Thanks Loree!
Apr 12, 2018
Drove 130 miles to look at this van and it worked out great. Beautiful van and we bought it on the spot. We could not find anything wrong with the car and the sale lady Joey was great to work with. She even filled the van with gas.
Outstanding.
Apr 12, 2018
Response from current dealership:
Thanks Jim......-Joey
Apr 8, 2018
I was working on buying this Jeep, Donnie was working with me. On the day that he was supposed to call, he sends me an email instead and says it was sold. I only spoke to him once in the 5 days that this deal was underway. I told him I was very interested and for him to call me and let's get it done. He LET it be sold right out from underneath me. Very poor service.
Apr 12, 2018
Response from current dealership:
Sorry Brenda.....working out of State deals can be complicated from time to time.
Apr 7, 2018
Good communication, easy transaction and Donnie, from the dealership, was great to work with. Highly recommended
Apr 7, 2018
Response from current dealership:
Thanks Nick
Feb 12, 2018
I would like to say that your salesman Mr. Lee was outstanding if his
followups and sending information on the vehicle i was interested in. Great
experience with the Dealership and Mr. Lee. Thank you Gene
Feb 14, 2018
Response from current dealership:
Thanks Gene! Taylor Lee
Feb 3, 2018
nice people
Feb 5, 2018
Response from current dealership:
Thanks Ken!
Very professional sales associate and friendly. No pressure and willing to work with my busy schedule. Their response was quick compared to other dealerships. Would highly recommend
Feb 5, 2018
Response from current dealership:
Ron, thanks for the awesome review.
Jul 31, 2017
Good
Aug 1, 2017
Response from current dealership:
Thanks
Apr 2, 2017
I had a great experience with Washington
Chrysler Dodge Dealership, They was willing to
help me in anyway to purchase the Van I was
seeking. Thank You for working with me.
Jun 27, 2017
Response from current dealership:
Thelma....thank you for the awesome response. We are glad you ad a wonderful experience. -Rod J. Emery
The dealer was very prompt in responding to my inquiry and endless follow-up questions. Everyone that I dealt with at the dealership was fantastic - knowledgeable and professional. I wish I could give them a six-star rating. I did end up buying the vehicle from them and I am very pleased with the vehicle and how I was treated. The people I dealt with made the process easy and even enjoyable. I already know where I going to buy my next vehicle.
Jun 27, 2017
Response from current dealership:
Thank you for the response! -Rod
Jul 4, 2016
Sold vehicle sent back email stating vehicle was sold but had
not had time to remove from web site.
Jun 27, 2017
Response from current dealership:
Thanks for the feed back
Jun 27, 2017
Response from current dealership:
let us know if we can help you in the future.
Jun 24, 2016
First time buying a car and the experience was excellent. Great service and great employees!
Jun 27, 2017
Response from current dealership:
Thanks