Safford Brown Mazda Fairfax

Responded quickly

Excellent customer service

Deal was quick. Aryg was very knowledgeable and helpful. I had one small concern, the manager came over and reassured me the certified mechanic would look at it first thing the next morning and did. Simple correction as expressed. Would recommend

Great experience. Debbie hefty is the best. Very professional and knowledgeable about cars. Buy Happy

It was great! I had an offer from Carmax for my trade in that was $4000 more then what they initially offered me. But they matched it!!! It was awesome! So I went home with the car I came in to see!!!

I live in NC and I just bought this car from them. When I tell you they bent over backwards and went above and beyond for me…it’s a gross understatement. Debbie Hefty is a SAINT! Everything on my end was just insane (thanks COVID) but she worked it all out with me and had such patience, such amazing communication, that I will buy my next car here too!

Whole process was smooth and easy. Everyone was helpful and nice.

Browns Fairfax Mazda was responsive. I ended up buying a new car there. The salesman Ron Pattison was knowledgeable, friendly, and straightforward, and there were no surprises. Everything he told turned out to be true. All in all, it was a square deal that I felt good about.

Communication was fast initially. It slowed up but was still present. They couldn't get me financed for a second car. Pleasant but I thought the same energy to call me at the beginning should have been given when it didn't go through. I purchased elsewhere.

I live in myrtle beach south Carolina. The sales team was nice and accommodating. A deposit was made, and drove 7 hours one way. Upon arrival my wife and myself looked over the car and didn't expect perfection. But found the cars air conditioner not blowing cold air. Now this could have been an oversight, and was offered a small discount for the repair, it wouldn't put a dent if major repairs were needed. I was then told that 5 other people were chomping at the bit to take the car. I did what I could to keep my composure and just walk away. As I said things happen. But fool me once "okay" , but twice "no way"

good service

They sales rep and manager contacted me, unfortunately the car sold before a had the chance to and test drive it. Good service!

Consistent contact by phone and email were done. Not interested; out of my price range of $30,000

Mazda Chantilly was very quick to answer my initial inquiry about the car and to set up a time we could test drive it. When we got to the dealership, the car was already there and ready to go. Everyone was professional and friendly. Ultimately, we decided to get a different vehicle because it was missing a couple of features. I would recommend this dealership.

Excellent

I worked with Debbie Hefty. She was very knowledgeable and answered all of my questions about the vehicle.. I was able to get an out-the-door price on the vehicle. She even took the time to answer my questions on her day off !

Dealership was friendly with their response and had kept in touch. I just wasn't able to work out a time to get down to the dealership before the car sold.

My emails were answered promptly. Dealer made an effort to understand my needs. The vehicle I was interested in sold before I could go look at it but the dealer continues to try to find a suitable used car for me. I would use this dealership based on this interaction.

Bobby, the rep who worked with me was responsive when I reached out to him and communicative before my visit. I appreciated his genuine welcome and his preparation for me to experience the car I was interested in. He was very professional throughout. It was a very positive overall visit.

Mr.Custodio was great from the start.He kept me informed on the availability of the vehicle and what I needed to do moving from interest to purchase. When I arrived all thongs were organized and the purchase was very smooth. Professional is an understatement.

Dealer was very helpful and quick on every response. I definitely recommend this dealership and sales department.

Salesmen were very helpful. Car had paint issues that I was not comfortable with so decided not to pursue.

Fast ,easy and accurate

Very Nice Will Stay In Contact

I ended up purchasing a different car, but the whole experience was relatively quick and pain free (for car buying). I had my new car within a couple days, and I love driving it. Product Specialist Obi Onyeador was very helpful and a pleasure to work with, as was everyone on the sales team.

The staff was superlative: knowledgable, professional, personable. Our salesperson, Baz Naduri, was a real standout, being soft-spoken and not at all pushy. Derek, the manager, was also very good, the kind of guy worth sharing a beer over. Although we were unable to work out a deal, Baz and Derek still made this process a pleasant one.

David and the team did a great job - enjoyable experience. Bought the car!

Great experience. Obi treated me very well and Chadra in finance was quite helpful. Overall a good experience.

Very friendly kind people and very helpful

Quick and friendly response

Responded quickly but the vehicle was out of price range and their price was firm, very friendly and offered other vehicles

Had a good experience.

Everyone was great.

Nice people

Special thanks to David Chung & Derik Zeitner who helped me in purchasing my new-to-me vehicle. For the days prior to stopping in, they both swiftly responded to texts and emails providing clear information about pricing & processing. There were no loopholes, and everything was clear and precise, and there was an excellent level of professionalism. Two days after returning home from a deployment i drive off the lot with the car I've been searching for for the last 5 months. I highly recommend Brown's Fairfax Mazda

Bobby was great! Contacted us right away to set up an appointment. Was ready when we arrived. We did not end up buying the car from him and he was very gracious about it.

The dealership was prompt in their response however the cars condition should have been better disclosed. The rust showing thru on the vehicle made it a no buy for me. The miledge was great and the car ran very well... but the asking price was way too high given the condition of the car. Additionally, the car didn’t appear to be detailed as I would expect buying from a dealer.

They were helpful in setting up the test drive. They worked very hard to close the sale, but I wound up purchasing a different vehilce.

Spoke to manager, who was pretty responsive in the beginning. I asked him about pricing for his used car and he wasn't even trying to name a price he was willing to let it go for. I had to disclose my price/budget and he just tells me its not doable. Regardless, he still doesn't disclose what he wants to sell it for, let alone work with me on pricing. Manager kept stopping to respond to me and I had to ping him through this website to get a response regarding availability/pricing. Looks like the car has finally sold after being on his lot for 80 days. Terrible manager on used lot, would steer clear from dealing with him.

I was able to do much of our discussions over email. When I showed up we made what Car Gurus would say is a great deal quickly — no pressure and no hassles. I liked the sales person and the manager.

SA contacted me and was very persistent to move the used car for a price much higher than what the market around him is asking. Ended up contacting manager a couple weeks later and manager was absolutely helpless on price even after showing him several options of the exact same vehicle in the same spec and condition being offered for 3-4k under their asking price. Manager wasn't willing to change his price whatsoever. I asked him for additional info to verify the car's condition, but he never responded. They're unaware of the used casual car market and just pick the highest price based on how they feel rather than trusting offset data. Since I last spoke to them, the car has been sitting on their lot for 60+ months now, no price change. Absolutely abysmal used dealer. Good luck to everyone buying from them.

Wonderful customer service. Very laid back and not pushy. Would highly recommend. Patti

I test drove a 2010 crv, the engine light was on the whole time and the salesman said it might be because the gas cap wasn't on tight enough. Okay, I have a Honda, I know that happens. I took it to my mechanic the next day and their was quite a list of things wrong with the vehicle, Enough to be thousands of $ of repairs and that it never should have passed a safety inspection (which they had done). I showed the list to Derek, the sales manager and he didn't seem overly concerned and defended his mechanic. Seems to me that he should have caught a rusting brake rotor,a seeping radiator, rear strut leaking, the catalytic converter code........And I'm out $118.00 But better that $12,000! I won't be back. EVER.

Bought the car. Honored CG price. Dealer fee low. Great return on trade in. No upsell hassles. Best car buying experience of my life.

They were exceptional, though we did not buy the Forrester but a CRV

I had a great experience here ! They reached to me right away and I test drove the car. I ended up buying it a few days later.. I did the application online and the manager Chandra after I was approved, had me in and out in less than 30 mins. Great experience.

Dealer is not professional. Misrepresented car condition. In fact the dealer should be embarrassed to put a customer in the vehicle. Showed little concern for Issues. Buyer beware

Excellent experience- great Team at Brown's!

Very nice. And helpful

I purchased the vehicle using USAA financing and the process went quickly. We arrived minutes before another interested party and they protected our "place in line". The car is great and we are enjoying our new ride.

Rickey and Derik are a pleasure to deal with. It was nice and it was clear they work to earn your business. No pressure situation. If your in the market for a Pre- owned vehicle. Check out there inventory and give Rickey a call.

Very professional

They did awesome, very nice.

Dealer contacted me quickly however they immediately raised price on all three vehicles I inquired info on.

Car had only just come in so had not been detailed but they still tried to push a sale. When asked for them to contact me when the detailing was done they never got back to me.

Super fast response

Great job! Provide great information.

Salesman reached out to us quickly and was very helpful. Appreciated that they let us take the car for a test drive without coming along. We ultimately didn't purchase the used vehicle we contacted them about but wound up purchasing a new vehicle from the same dealership. Overall a positive experience.

Awesome

They responded promptly. But they didn't have what I was looking for.

Service was good and car were nice, though I decided not to buy a Mazda in the end.

Amazing company Richard in Service and Bobby in used cars became more like a friends then a sales person.

Tried to buy 2006 CRV EX thru salesman at Brown Honda Arlington. Brown's kept misleading us about car being sold as the Arl. salesman spoke with them. The next day I received an email from Brown's FF that car was still available. I called and salesman said 2 parties were looking at it and I'd better come there. When I arrived, the car was very much available and I told him I didn't appreciate his lying to me and the Arl. salesman.

Great dealership! Sheldon was responsive and polite in responding to my initial queries and we easily closed the deal. Donald in finance was thorough, polite, and helpful in picking a warranty package to meet my needs.

Service was excellent and fast.

Highly responsive and motivated

Good

They have my car in stock and it has taken me months to look for it! I requested to be removed from the junk mail list that Mazda sends weekly. I'm still on the list and am tempted to send all Mazda mail to the trash pile.

fair

Nice to work with

My experience with this dealership has been very good. They seem to be straightforward, honest, and they do their work quickly and on time.

Dealer loaned me the vehicle I was considering to visit other dealers the same afternoon. I was able to consider cars side by side and ended up ultimately with exactly what I wanted at a price Icould afford. My salesman did not pressure me and finance office was quick and painless.

They sold the original car that I was set up to purchase by saying that another salesman had sold it without my salesman knowing. However, they nicely made up for it with another similar car. The experience was extremely pleasant once I went to purchase and my salesman, Mark Biddle, was great to work with, efficient and would buy again from them. Very very good in after purchase extras with detailing and a full tank of gas to go!