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Parks Chevrolet Kernersville
About Us
Parks Chevrolet Kernersville is your premier location for sales, service and financing. Schedule a test-drive at our dealership in Kernersville. We’re a proud member of the Parks Automotive Group and have been faithfully serving North Carolina drivers for years. We share our inventory of vehicles with the other Parks stores, so you have hundreds of vehicles to choose from when you browse our inventory. Our centrally located dealership is easy to get to and provides you with the stress-free car-buying experience you deserve. We’re easy to get to from Greensboro, Winston Salem, High Point and beyond.
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Today 9:00 AM - 7:00 PM (Open now)
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615 Hwy 66 S
Kernersville, NC 27284
Our Amenities
- Delivery
- Kid play area
- After hours drop off
- Early Bird Drop-off
- Electric vehicle charging station
- Free loaner vehicle
- WiFi available
- Vending machines
- Spanish speaking
Service Info
Service Hours
Dealer Reviews
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Mar 15, 2024
Boys are bout it . Great experience.
I would have given this interaction a higher rating but there was major mis-communication in
the beginning. While I was in negotiation with a salesman the price of the vehicle dropped
online... The internet sales manager changed the price and the salesman was unaware. We
originally priced the vehicle and the first estimated sales document was sent with 3,800 worth
of extra charges.. By the time they added all their fees the price went from 23,400 to 27,200!
That is is NO exaggeration. After I told the salesman we simply were not going to pay that
much for the Jeep and we had others to look at that were much cheaper and comparable in
mileage and options they did work to earn our business. I am not trying to be mean here, but
how many people would have simply accepted the 3,800 of fees taxes and such? When we
finally got to the dealership we received the treatment that we wish we would've gotten from
the start, not only after we were ready to purchase somewhere else.
Aug 7, 2023
Fast response found a car quickly worked on any issues we had. EXCELLENT SERVICE Thank
You
Jun 20, 2023
Great
Show older dealer reviews 187
Did credit application, sent in all bank/income information, constantly reached out to salesman who was creating the deal. I was completely ghosted once all my information was sent in. Couldn't get in touch with the salesman, the sales manager wouldn't return any phone calls. They shipped the vehicle to a different dealer and increased the price almost $4k. No reason for a dealership to completely vanish on a customer that was ready to buy.
Mar 3, 2022
Response from current dealership:
Hi Jonathan - can you email me your contact info and a little more story? my email is tywhite@parksautogroup.com
Best first time experience I’ve ever had with a salesperson. These guys went out of their way to help me as soon as I got on the lot. They were able to answer all of my questions and give me an incredibly honest assessment of how they could help. Harris Dixon was my salesperson. He was outstanding.
Sep 27, 2021
Emailed to come see it . Got there noome could find it . Still to this day no answer to where I can seen it. It's listed at Parks Chevrolet on their web site and on car gurus website. But noone knows . Just said it was whole saled.
Nice business another 2 hr drive for nothing
The dealer responded quickly and Nick was our sales rep. He answered all our questions. Chris, his manager worked with us and our situation in a gracious manner. Finally, Mike took care of all the financial transaction expeditiously. The fact that we were over 200 miles away but felt confident from beginning to end speaks volumes. Drove to pick up car and it was an in and out.
I found an ad here on CarGurus where the dealer offered free shipping to my door. As a matter
of fact, the ad was in very large bold print saying they would deliver it to WV even though they
are in NC. I contacted Carl a salesman who was very helpful in making the deal happen. After
we agreed on a price and trade in I was then informed they would not pay for delivery and that
it was $500 extra. Being totally comitted to the deal (they knew it) I agreed under protest and
got my car.
After getting the truck, I wrote to managment about the false advertising and was hoping for at
least some of shipping charge back. Two people reached out to me by email, but when I
explained the issue, they never wrote back, just ignored me, despite repeated attempts to get an answer. Once
they got my money, there was zero concern about my satisfaction.
Christina was awesome. She made my buying experience comfortable and personable. Wesley was great and very helpful.
Jun 9, 2021
Response from current dealership:
Hello, Thank you for giving a shout out to some of the people who helped make your experience great! We hope you have a wonderful day!
May 21, 2021
Response from current dealership:
Hello Steve, thank you for this positive review, we are glad to see you enjoyed your visit. Thank you and have a great day!
Apr 19, 2021
Response from current dealership:
Hello, thank you for the recommendation and positive comments! We hope you have a great day!
Apr 16, 2021
Job well done
Apr 19, 2021
Response from current dealership:
Hello Frederick, a job well done indeed, glad you had a great experience with us! If there is anything else you may need, call us and let us know. Take care!
Mar 21, 2021
Wesley was great help, we're are very happy.
Mar 22, 2021
Response from current dealership:
Hello Jerry, We are glad to see you had a positive experience with us. If there is anything else you may need, don't hesitate to call and ask. Have a wonderful day!
Mar 5, 2021
Salesman was very helpful and knowledgeable and was a great help.
Mar 8, 2021
Response from current dealership:
Hello John, we are glad to hear that our salesman were so knowledgeable and helpful! If there is anything else you may need, do not hesitate to reach out and let us know. Have a wonderful day!
Friendly. But the person I talked to wasn’t very knowledgeable about the car I was interested in. I had to request several different people to get the info I needed. Turns out the car wasn’t the right one for me. Good people.
Mar 8, 2021
Response from current dealership:
Thank you for your comments and feedback. We always strive for a five star experience and we are sad to see we didn't earn it this time. If you have the time, please reach out to us at (336)992-2000 to let us know ways we can improve your experience or if there are any other vehicles you may be interested in. Thank you for taking the time to leave this review, have a great day.
We drove 4 hours after speaking to Carlos about a truck. We test drove the truck and after we arrived back at the dealership we noticed there was issues with the brakes. We were told “it could be worked into the deal” Huh? There were 4 very used tires on the truck that wouldn’t even pass a state inspection and the retractable bed cover that runs around $2,000 was nowhere to be found. The salesman had the truck looked at, we were then told it was a warranty issue, but then it was “brake issues” we made one offer on the truck, the salesman left the office and came back with a piece of paper. We were told that he wasn’t going to his sales manager with that offer because “because he would look stupid” It became very obvious that the salesman had no idea what he was doing, or he just didn’t care. We were told there were several similar vehicles and after he went and asked, there was one Dodge truck. Don’t shop here!
Mar 8, 2021
Response from current dealership:
Hello Abby, reading your comments about the experience you had upsets us. This is not how we treat our customers and we are sorry for the experience you had. We appreciate your feedback and have addressed this situation. We hope you could give us another chance in the future, you can always reach us at (336)992-2000 with any other questions you may have. Thank you for your time, take care.
The car had already been sold when I arrived for my appointment. The email sent at 9:30 am informing me before my 12:30 appointment was too late as I was as steady on my way. The salesman, Ron Shafer, had nothing else to show me, and seemed inconvenienced I was there. Not a good experience.
Mar 1, 2021
Response from current dealership:
Hello Marcha, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We'd like the opportunity to discuss this with you. Please reach out to us at (336) 992-2000 at your earliest convenience to discuss how we can turn your experience into a positive one.
The truck I wanted the guy backed out selling sold it somewhere else they were very helpful and on time with their response
Feb 17, 2021
Response from current dealership:
Hello Steve, we are glad we were able to assist you and hope to hear from you again in the future. Have a wonderful day!
Feb 14, 2021
Good experience with the salesman he seemed knowledgeable about the vehicle
Feb 15, 2021
Response from current dealership:
Hello Charles,
It is good to hear that our salesmen were able to assist you and create a good experience. We appreciate your business and look forward to seeing you again in the future. Have a great day!
It is good to hear that our salesmen were able to assist you and create a good experience. We appreciate your business and look forward to seeing you again in the future. Have a great day!
I was contacted by the dealership around 11:30am and scheduled a time of 2pm to arrive and test drive the vehicle. I traveled 75 MILES to the dealership and started the process of sharing information about my trade-in with the salesman, Ron Shaffer. After only 30 minutes at the dealership, the salesman stated that the vehicle had been shown 10 minutes before our arrival and the customer was in the final stages of signing documents. The dealership could not care less that we had reserved a test drive THREE HOURS before they sold it out from under us, and all after allowing us to drive over an hour to their location. Unprofessional sales experience and the dealership should be embarrassed. They deserve 0 stars!
Feb 15, 2021
Response from current dealership:
Hello,
We never like to see negative comments, this means we didn't give our customers the experience we promise. We'd like the opportunity to discuss this with you. Please reach out to us at (336) 992-2000 at your earliest convenience to discuss how we can turn your experience into a positive one.
We never like to see negative comments, this means we didn't give our customers the experience we promise. We'd like the opportunity to discuss this with you. Please reach out to us at (336) 992-2000 at your earliest convenience to discuss how we can turn your experience into a positive one.
Made an appointment and drive an hour 20 minutes only to get there and find out the car I was interested in had been sold. That's fine except they said they would call me if it sold so I wouldn't waste my time and gas.
Feb 11, 2021
Response from current dealership:
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We'd like the opportunity to discuss this with you. Please reach out to us at (336) 992-2000 at your earliest convenience to discuss how we can turn your experience into a positive one.
Feb 1, 2021
Response from current dealership:
Hello Farhan, we are glad to see your experience was a positive one. If there is anything you need in the future do not hesitate to reach out. Have a great day!
Feb 1, 2021
Response from current dealership:
Hello, thank you for your kind review. We are glad to here you had a great experience. We look forward to seeing you again in the future. Take care!
Jan 26, 2021
Response was timely. Kept me informed about the vehicle I was interested in.
Jan 26, 2021
Response from current dealership:
Hello Xanthe, it is great to hear that you had such a positive experience with us. We hope to see you again in the future, have a wonderful day!
Jan 19, 2021
They stick to their price. They own many dealerships.
They refused to transfer the car to a dealership closer to
me so I could see the car.
Jan 20, 2021
Response from current dealership:
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (336) 992-2000 to discuss your concerns, as your satisfaction is of utmost importance to us.
Jan 16, 2021
Most responsive and accommodating that I can recall.
Jan 18, 2021
Response from current dealership:
Hello Walt,
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
Couldn't ask for a better car buying experience. Ron Shaffer is an excellent sales person and made the whole process a dream. Look forward to returning to see Ron & Parks Chevrolet the next time we need a new vehicle.
Jan 11, 2021
Response from current dealership:
Hello John, We will be sure to pass along your comments to Ron. We look forward to seeing you again in the future, until then, take care!
Jan 6, 2021
Customer service was great to deal with, just couldn’t come to terms on price.
Jan 6, 2021
Response from current dealership:
Hello Mark, I am sorry we could not agree on pricing but I am glad to see we delivered great service. If you find another vehicle that suits your needs, feel free to give us another shot! We look forward to seeing you again, have a great day!
Jan 4, 2021
Response from current dealership:
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (336) 992-2000 to discuss your concerns, as your satisfaction is of utmost importance to us.
Dec 8, 2020
Really polite and helpful!!! I drove over 4 hours to visit this dealership. My experience was excellent!!!
Dec 9, 2020
Response from current dealership:
Hello Miquila, It is great to hear that you had such a positive experience with us. Thank you for your positive review, we look forward to working with you again in the future. Have a great day!
This dealer was horrible spent all week getting ahold of someone and finned out 4 different financing pages only to be told we just sold it what else are you interested in if I could give negative stars they would have earned them
Nov 13, 2020
Response from current dealership:
Hello Nicholas,
We are sad to hear that your experience with us was not satisfactory. The vehicle that you were interested was in high demand with multiple inquiries. We are sorry that this vehicle did not last long enough to give you an opportunity to purchase it. Here at Parks Chevrolet, Inc., we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact us at (336) 992-2000 to discuss ways we can better serve you in the future. Thank you for your review.
We are sad to hear that your experience with us was not satisfactory. The vehicle that you were interested was in high demand with multiple inquiries. We are sorry that this vehicle did not last long enough to give you an opportunity to purchase it. Here at Parks Chevrolet, Inc., we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact us at (336) 992-2000 to discuss ways we can better serve you in the future. Thank you for your review.
Notified me about a major problem with a vehicle they had that I was about to purchase. They could've sold me that vehicle and not let me know, but they did the right thing. It made me realize that they are more concerned about the customer rather than a sale. Eventhough I found another vehicle elsewhere, I appreciate what they did and wanted to let others know. THANKS!!!!
Nov 13, 2020
Response from current dealership:
Hello Adam,
Reviews like this give us motivation and help us ensure we provide high-quality care. We do hope we can be of assistance in the future. Take care!
Reviews like this give us motivation and help us ensure we provide high-quality care. We do hope we can be of assistance in the future. Take care!
contacted parks about a truck that was listed on cargurus the listing had said it was still available that night that following morning i checked
again on there website it was still available i get everything in order then call and talk to a sales rep. he verifies its still available so we go
through with checking my credit( and by the way i was pre qualified for financing even though my credit score is a 540 i never knew i had
credit to start with lol) So the sells rep. tells me he will text/call me when my credit and application goes through i get a text back 30min later
saying the vehicle was sold 4 days ago that nobody took the listing down LOFL ok they just didnt want to do the paperwork for a sub-prime
loan if they would have it would have been a win win for both they get a reoccurring monthly cut from financing and a bonus from selling
and a cut off the down payment as well as a good review to further there business do not do business with Parks Chevrolet!!!
Nov 13, 2020
Response from current dealership:
Thank you for reaching out to us. We regret to hear about the situation you have described. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Parks Chevrolet, Inc. (336) 992-2000
Oct 20, 2020
Did not purchase a vehicle but dealers and dealership were top notch.
Oct 30, 2020
Response from current dealership:
Hello JB,
Your wonderful feedback and rating mean a lot to us. We sincerely thank you for the positive review, and look forward to seeing you again soon!
Your wonderful feedback and rating mean a lot to us. We sincerely thank you for the positive review, and look forward to seeing you again soon!
respnoded quickly, but not willing to come down on price even though vehicle had some issues.
Oct 15, 2020
Response from current dealership:
Hello Dean,
We are happy to hear that we responded promptly and assisted you but we could not finalize a deal that you wanted. Our vehicles are priced to market and some vehicles do not have much wiggle room in pricing. We offered the best deal we could for the vehicle you were interested in. If you had any other vehicles in mind we would be happy to talk about another deal. We hope you find the vehicle that you want at the price that works for you. Have a wonderful day, best wishes, Parks Chevrolet Kernersville.
We are happy to hear that we responded promptly and assisted you but we could not finalize a deal that you wanted. Our vehicles are priced to market and some vehicles do not have much wiggle room in pricing. We offered the best deal we could for the vehicle you were interested in. If you had any other vehicles in mind we would be happy to talk about another deal. We hope you find the vehicle that you want at the price that works for you. Have a wonderful day, best wishes, Parks Chevrolet Kernersville.
Sep 11, 2020
This dealership was not willing to work with me
on a sale. It seemed very one sided. I was low
balled on my trade and they would not come off
of their price by even one dollar even though I
was willing to increase my offer by $2000. The
difference in my offer and asking price was
around $4000. It was on a mid $30k priced
vehicle.
The salesman I worked with was slow and
unfriendly. I would not
deal with them again as it was a waste of time.
Aug 20, 2020
Helpful service.
The sales man was very nice however their business practice was not so good. I was communicating with the sales person through text and phone call and was told the car was in detailing. I even had a bill of sale drawn up as I was planning to purchase the vehicle. My last conversation I was told that he couldn’t locate the car and it must have been sold. During the process the price increases online. There needs to be better communication between the salesman so this doesn’t happen. I would not recommend this company.
Aug 18, 2020
Response from current dealership:
Jennifer, we apologize for any inconvenience this might have caused. Please give us a call so we can better understand what happened in our interactions with our team. 336-992-2000, ask for Elizabeth.
Aug 10, 2020
I tried to contact the person who he’s contact me I asked him if,I can get details this truck but he never call me back.
Customer service they are great they’re helping me,Thank you for them.
Aug 13, 2020
Response from current dealership:
Solomon, at our dealership we pride ourselves in straight forward, no nonsense, and transparent dealings with our clients. We are interested in learning more about your particular situation. Please give us a call, 336-992-2000.
Friendly service. Willing to negotiate price. The salesman was the best I have ever dealt with. I got the car feeling like a got a great deal.
Aug 4, 2020
Response from current dealership:
Thank you for taking the time to leave this review! We are very happy to hear you had such a great experience. Congratulations on your new purchase, and we hope to see you again in the future! Thank you for choosing Parks Chevrolet.
Aug 4, 2020
Response from current dealership:
Thank you so much for this great feedback! We appreciate the opportunity to work with you and hope to work with you again!
Worst automobile buying experience in 50 years
of buying vehicles. They insisted I pay them the
sales tax and they would transfer my registration
and get me new plates. I explain to them I didnât
need new plates and wanted to keep my own plates that were special plates. It took me several
days to get it though to them. Itâs been 19 days
and counting and still have not got my
registration. They told me they donât where it is.
The car needed a front license plate bracket it
took 2 wks to resolve this issue. Not sure why I
gave them two stars it should have been one star.
The true test of a dealership is not how they treat
you before they get your money but how they
deal with you after they get your money. They fail
the test. Oh and by I way I was charged for this
sevice. I think I should get my money back. Not
sure how long before I get a registration or what I
will have to do to get it.
Jul 24, 2020
Response from current dealership:
Thank you for reaching out and giving your feedback. We would like to speak to you about your experience. Please reach out to us and ask for our Operations Manager, Vu Vo. 336-992-2000
Jul 16, 2020
Fast response
Jul 20, 2020
Response from current dealership:
Thank you for this review!
Buyers be aware of this dealership! I drove 2 hrs to come get this 2017 Dodge caravan. The van stinked like cigarettes but yet they told me they had it in detail before I got there but I had them change the cabin filter ad they sprayed it down with frebreeze. They whe very pushy trying get me to sign the paperwork that Ive never seen thisvgot a video about. As my daughter ad I was checking the van out we find more issues. My daughter found that one of the TV screens was shattered & there was no wireless headphones. Further investigation of this vehicle there was navigation system when it was advertised on here. I never in my years of life had this worst of experience with trying buying a vehicle. The sale person was trying push me to come before I could telling me if I didnt come on a certain day or they couldn't hold the vehicle. Their fees are higher than other companies around them and too top it off they try get you get an extra payment for the extended warranty which I've never
Jul 3, 2020
Response from current dealership:
We apologize for any misunderstanding on during your interactions with our team. Please contact us at (336) 992-2000 when you have an opportunity, and we will be more than happy to try and turn your experience around.
Jun 23, 2020
Had an email contact issue but all worked out
well. Hoping to make purchase in a day or two.
Jun 26, 2020
Response from current dealership:
Thank you so much for the positive review! We look forward to working with you further!
Jun 26, 2020
Response from current dealership:
Tthank you so much for your positive comments about Parks Chevrolet!
They were to slow so I bought from someone else
I am a patient man I had found a Silverado truck thst I
like so I contacted them and they told me that they had
to get the truck check out because thru just got it in but
it was two days later before they got back with me so I
bought something different some where else.
too slow and I needed transportation
Jun 23, 2020
Response from current dealership:
Thank you for taking the time to leave this feedback. We apologize that we were not able to get this truck through our processes quick enough for your needs. We have a thorough process we put each new and pre-owned vehicle through in order to verify they are ready for our guests to test drive. If we are able to assist with anything in the future, please don't hesitate to reach out.
Jun 15, 2020
Response from current dealership:
Thank you for this great review and for choosing Parks Chevrolet! We're always here with the same great service whenever you need service or another vehicle!
Waited until I drove to the dealership to inform me they couldn't sell the truck because it had a bad motor
Jun 15, 2020
Response from current dealership:
We sincerely apologize for any inconvenience or miscommunication on our part. We do appreciate the opportunity to work with you. Please don't hesitate to reach out if you have any further questions.
People seemed friendly. Main issue was the outrageous doc fees and “non tax” fees they add on to the price of the vehicle. Decided to look elsewhere.
Jun 9, 2020
Response from current dealership:
We would like to speak with you about your experience. Please give us a call 336-992-2000, and ask for Vu Vo.
May 24, 2020
Dealership responded quickly
May 19, 2020
Even though the truck sold, they were very helpful and continue to look for the truck I am hoping to buy.
Rapid and very professional response from staff at Parks Chevrolet. Sent me video of car and answered all my questions to my satisfaction. In my excitement when I first viewed the car online I failed to see it was a PDK equipped car, both my wife and I are are looking for a manual. As such, we passed on this car as beautiful as it is.
May 21, 2020
Response from current dealership:
We appreciate you taking the time to leave us this feedback. If we can be of further assistance or help you find anything else, please don't hesitate to reach out. Thank you for working with u!
May 1, 2020
Reply back very quickly .
Very helpful in making my decision to buy a vehicle .Very nice to deal with.
May 7, 2020
Response from current dealership:
Thank you so much for taking the time to leave this feedback. We certainly do our best to be efficient and speedy for our customers. We appreciate the opportunity to work with you!
May 1, 2020
Very helpful with the information I needed
May 7, 2020
Response from current dealership:
Jack, thank you for this review and great rating! Please let us know if you need anything else!
Apr 25, 2020
Very pleased. Came home with this truck! Special thanks to Ron for all of his hard work and time.
Apr 28, 2020
Response from current dealership:
Thank you so much for taking the time to leave this review! We are glad you had such a good experience with Ron and will pass along the message. Have a great day!
Apr 6, 2020
Response from current dealership:
Thank you for this great review for Joe, and for choosing Parks Chevrolet!
Feb 25, 2020
Response from current dealership:
We're glad everything was completed quickly and to your satisfaction! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Jan 27, 2020
I got a call from them right away about my interest on their vehicle. Everyone was very friendly and knowledgeable that I ended up purchasing a New Colorado instead of the used one. Great People! I would highly recommended, they make you feel like Family!
Jan 29, 2020
Response from current dealership:
Thank you for this great feedback. We appreciate you taking the time to write this review, and thank you for choosing Parks Chevrolet!
Dec 31, 2019
It was a great experience. Fast response, if your looking for a new car or preowned this the place to come a buy one
Jan 3, 2020
Response from current dealership:
Shannon, Thank you for this great feedback. We appreciate you taking the time to write this review. And thank you for choosing Parks Chevrolet!
Dec 16, 2019
Contacted this dealer and set up a time to see the vehicle. I got out of work late that Friday and did not get to see it but made an appointment to see the vehicle the following Tuesday. When I left work and told them I was on my way they said the truck was in the shop for recall work. (Good thing I didn’t make that 2hour drive that Friday. Now it has been ten days since I was originally supposed to go look at the truck which was supposed to be ready today and since I had the day off I asked what time I could come see it. The response I received was they had’t heard anything and I could call the ford place that had the truck and ask them. I kinda thought that was strange but out of curiosity I tried to look at the carfax to see what was done to the vehicle and only get a prompt to pay for the report. I also asked about price before I came and was told being onsit carried weight on getting a better price, probably hoping I give them asking price or waste my four hours of driving.
Jan 3, 2020
Response from current dealership:
We apologize for any inconvenience this might have caused. Please give us a call so we can better understand what happened during your time here, 336-992-2041.
Unhappy at all.
Vehicle was not clean, pop corn small trash..
still had previous owner's name on stereo...
My trade in value was about 10% lower than KBB instant cash value( KBB instant cash < KBB trade in value)..
I would like to say to potential buyer "if have to go to Parks Chey, be ware and be ready "
Dec 5, 2019
Response from current dealership:
We apologize for any inconvenience this might have caused during your visit. If we can be of further assistance or clarify trade value, please give us a call so we can better understand where we might have had a miscommunication, 336-992-2041.
Nov 30, 2019
Good customer service, Chris Sharper was great to work with very personable. Only complaint was that the management staff there wouldn't budge until I left the dealership which turned into a 4+ hour long sale. Overall I would buy from them again.
Nov 7, 2019
Response from current dealership:
Thank you for this 5 star review! We appreciate the opportunity to work with you!
Oct 27, 2019
this as states the Maxima is a
Platinum model but it is not. I
checked on it and advised them but
they still have the ad up. Sounds
like bait and switch to me.
Oct 28, 2019
Response from current dealership:
Susan, we apologize for any inconvenience this might have caused. We were able to fix the issue. Please give us a call if we can assist further, 336-992-2000.
I did not had the best experience with communication from the dealership. After calling multiple times because my son wanted this car it took constant phones calls to get any answers about was the car available to be viewed, was the car back from the shop, is the salesman going to reach back out as promised. This was the worse experience when I’m trying to spend my money and and the salesman will not communicate back.
Oct 22, 2019
Response from current dealership:
Sean, we apologize for any inconvenience you have experienced. If you are in need of further assistance please give us a call, 336-992-2041.
Oct 11, 2019
Ron was awesome. I made my purchase elsewhere but it wasn’t his fault. The dealership advertised that they used my finance company but then wouldn’t accept them.
Oct 22, 2019
Response from current dealership:
Tim, we have tried to reach out to you in regards to this issue. If you need further assistance, please give us a call, 366-992-2000.
Oct 10, 2019
Immediate response from the dealer providing phone #, and contact info. I have not
been able to get to their showroom to see the car at this time.
Oct 11, 2019
Response from current dealership:
Will, thank you for this review of your experience thus far. We hope to see you soon!
I was ready to buy a car from these guys and then. I made an offer and they did not want to
budge so I left to think about it and they were very animate they could not go any lower. Well to
my surprise I received an update through cargurus the price dropped. I waited and a few days
later received a text message about trying to get the remaining off; I called back my sales rep
10 minutes later (I have the logs) and he acted like he knew nothing about it. We talked and I
called out the lies and inaccuracies about the car to him and made a counter offer. The people
at the dealership if caught in a lie or wrong will never admit to it and will double down on their
stance. The best part was having the sales person yell at be through text that they are losing
money on the car.... seriously... After a couple back and forth the price of the car had dropped
over 750 dollars but the out to door price they quoted me had only dropped $532. I'm
telling/showing all my customers this.
Oct 2, 2019
Response from current dealership:
Ivan, we apologize for any misunderstanding during the process. If you would like to speak with someone, please give us a call. 336-992-2041.
Sep 24, 2019
Responded quickly. Only reason for 4 stars is based on price of vehicle, don't like when dealers advertise price based on incentives. Other then that they are very helpful and got right back with me on incentives that I do qualify for.
Answered all questions; quick to welcome me to dealership and offer assistance; phone, text, and email follow up was handled very professionally. In the end, I found the exact car I wanted elsewhere and did not buy at Parks Chevrolet.
Sep 16, 2019
Response from current dealership:
Thank you for this great feedback of your experience with us. We appreciate the opportunity to work with you. Thank you for choosing Parks!
Nothing bad to say, nor great. Only communicated via e-mail. Never got there to check them out.
Sep 10, 2019
Response from current dealership:
Thank you for this 4 star review! Let us know if we can further assist you.
Aug 23, 2019
It was great thanks park Chevrolet love my truck
Sep 3, 2019
Response from current dealership:
Thank you for this great review. We are glad you are enjoying your truck!
Aug 9, 2019
Emailed asking if more than 1 set of keys. Received immediate response would check. After 6 hrs no response. I emailed that I assumed no response meant only 1 set. Again immediate response challenging me about my assumption in having received no response. The email saying would check and let me know. I never did receive an answer if more than 1 set of keys.
Aug 12, 2019
Response from current dealership:
John, we apologize for any inconvenience this might have caused you. Please give us a call at 336-992-2041 so we can better assist you.
Sadly the car I wanted was sold before I got to look at it but I have had amazing customer service with Brandon Thomas. The guy was giving me great details about payments and what may help build some credit. So thank you for your time and responses.
Jul 22, 2019
Response from current dealership:
Jerry, thank you for giving us the opportunity to work with you! We appreciate you taking the time to leave this review. And don't hesitate to reach out in the future if you find something else you are interested in.
Jul 11, 2019
One of the worst experiences I’ve ever had during the purchase process, no one will answer your questions completely, I asked what is my total cost out the door on the vehicle I selected, and even telling them to have the GM send me the total numbers he can’t even take the time to find out what is going on with this customer. Poor management. They will bounce you around to different people and it’s like starting all over with telling them what you want. They don’t give you the numbers because they try to make you use their Finance company at a high rate and then they make more money off you. Stay away from this dealership. By the way there General manager I still didn’t get the numbers I asked for, I would have bought the vehicle if you looked into my deal and ensured I was taken care of . I’ll stay with my local dealerships , I thought I would go out of town and try someone else, but what a waist of two weeks of e-mails , text messages and phone calls.
Be honest.
Jul 12, 2019
Response from current dealership:
Joe, we apologize for any inconvenience this might have caused. Please give us a call so we can better understand what happened, 336-992-2041.
Jul 9, 2019
Got back with the informationI needed immediately.
Jul 12, 2019
Response from current dealership:
Thank you for this 5 star review and feedback!
Jun 25, 2019
Amazing people very very nice s d good prices
Jun 27, 2019
Response from current dealership:
Thank you so much for this review. And thank you for the opportunity to work with you!
Jun 23, 2019
Great sales people. Took a 2nd look and decided to keep looking because the vehicle wasn’t exactly what we want but no one was pushy; only friendly and courteous.
Jun 24, 2019
Response from current dealership:
Bob, thank you for this great feedback! We appreciate the opportunity to work with you. Please let us know if we can assist you further.
Jun 24, 2019
Response from current dealership:
Thank you for taking the time to leave this review!
Jun 21, 2019
I enjoy Sara. She did a great job
Jun 21, 2019
Response from current dealership:
Ronda, thank you for this 5 star review. We are glad you had a great experience. And thank you for choosing Parks Chevrolet!
Jun 11, 2019
Respectful and professional
Jun 11, 2019
Response from current dealership:
Thank you for this 5 star review. We are glad you had a great experience!
Answered questions fairly quick, fees are a little too high and they are firm on the listing price so I didn’t purchase.
Jun 10, 2019
Response from current dealership:
We appreciate you taking the time to leave feedback! Please don't hesitate to reach out if we can assist you further.
Jun 3, 2019
Response from current dealership:
Thank you for this 5 star review of your experience so far! We look forward to seeing you soon!
Jun 3, 2019
Response from current dealership:
Thank you for this great review of your experience at Parks with Erich. And thank you for choosing Parks!
I wrote the same review on a separate car. I’ll restate it here. This dealership is exceptional and I’d highly recommend them. They’re responsive, knowledgeable and cater to customer needs. Unfortunately I wasn’t able to make a deal for this particular vehicle but the experience was rock solid.
May 28, 2019
Response from current dealership:
Thank you for this review! We sincerely appreciate the feedback, and thank you again for choosing Parks!
May 13, 2019
Response from current dealership:
Thank you for this 5 star review! Please reach out if we can assist you further with another vehicle.
They responded multiple times and checked back with me. I did not buy from this dealer though.
May 6, 2019
Response from current dealership:
Thank you for the feedback! If you need anything in the future, don't hesitate to reach out.
The dealer and I set an appointment to look at the car. The day I was on the highway to see the car, they called and said they pulled the car out to have it ready but there was a problem. He said they would pull it in to service and call me back. He called back to say that I could come see the car but can’t drive the car. Gave no description of what the issue was. What a waste of my time.
Apr 26, 2019
Response from current dealership:
We apologize for any inconvenience this might have caused. Please give us a call so we can better understand your experience, 336-992-2041.
Apr 11, 2019
Yes they called me to set up an appointment to come in I just couldn't make it out there
Apr 22, 2019
Response from current dealership:
Robert, thank you for taking the time to leave this review. Please don't hesitate to reach out if you need anything else.
Apr 8, 2019
Great service and very courteous personnel.
Apr 15, 2019
Response from current dealership:
Amy, thank you so much for this 5 star review, and thank you for choosing Parks!
Apr 4, 2019
Response from current dealership:
Thank you so much for this 5 star review!
Outstanding customer service! Dealer responded very quickly . This was the 2nd vehicle I have purchased in the last 6 months. Strongly recommend!
Mar 29, 2019
Response from current dealership:
Thank you for this amazing review! We are glad you are in our Parks Family and sincerely appreciate your loyalty!
Parks was not very responsive to my email inquiries thru Car Gurus and Autotrader on this truck. No wonder it sat for 45 days on their lot.
I finally got to look at it. They were generous on my trade and I liked the sales guy. I bought the truck because it was what I wanted. Their customer service thru the process was very poor. If I had not wanted the truck, wouldn't have messed with them.
They didn't make me feel like my business was valued or wanted. The sales manager (Hispanic female.... never got her name) was mean and difficult to do business...no personality.
The truck only had one key and I gave them the two from my trade. When I asked about a second key, was told that because they lost $1500 on the truck I would not be getting one. The wheels (aftermarket) had no TPMS monitors. I inquired with Marla the business manager two weeks ago and she has yet to respond.
Maybe if you're buying a chevy it's different? Would not recommend this dealership!
Apr 10, 2019
Response from current dealership:
Thank you for giving us a call and working with us to make things right. And thank you so much for your business. Please reach out if you are in town and need anything!
Mar 19, 2019
I contacted them via Car Gurus about a 2015 Honda Civic SI they have. They showed me a car in very bad condition. It appeared to have
been under water at some point, had rust and mildew visible in the interior, heavy damage from smoking, the dash was in poor condition and
something felt wrong with the brakes. If this is the best they can do, It's a good idea to purchase your pre owned car somewhere else
because they're either in the business of taking advantage of people or whoever manages their used car sales department has no idea what
they are doing.
Mar 26, 2019
Response from current dealership:
We regret to hear that your experience was not great. We would like to understand more about your experience. Please call us at 336-992-2041.
Mar 17, 2019
I thought Ashley the lady that contacted me by email was very pleasant, but the salesman that actually showed me the car was not very engaging and did seem intrested in sale if the car. And when he showed me the damage to the car that just ruined it for me. I feel before you put a car on the lot to sale need to make sure it is right to start with. It makes it look like the car dealerships really doesn’t car as long as they are making a buck. If your looking for a car I would shop elsewhere.
Mar 26, 2019
Response from current dealership:
We regret to hear that your experience was not great. We would like to understand more about your experience. Please call us at 336-992-2041.
Mar 18, 2019
Response from current dealership:
Thank you for visiting us and giving us a great review!
Mar 9, 2019
Parks Chevrolet told me the vehicle was there, ready to view and I
could buy it that day Friday. I took a half of a day off work to
purchase the vehicle with a check in my hand for the entire purchase.
After driving for almost two hours the sales person called me to say
that the vehicle wasn't there and out for service only to return the
following Monday. I bought a truck the next day, I would never
purchase a vehicle from this dealership I was truly disappointed with
the staff there.
Mar 11, 2019
Response from current dealership:
Sean, thank you for taking the time to give your feedback. Would you please give us a call so we can better understand what happened and address the issue properly. Please call 336-992-2000 and ask for Elizabeth. Or you can e-mail me directly at elizabethvandyke@parkschevrolet.com.
No worries. They were very helpful. I decided to look at another vehicle that I ended up purchasing, but this was my second choice and I was
looking forward to dealing with the dealership. Again, very helpful and professional.
Mar 7, 2019
Response from current dealership:
We appreciate your feedback. Enjoy your new vehicle! And don't hesitate to reach out to us in the future.
They were an absolute pleasure to work with. The sales associate Sara was very accommodating and was willing to work late into the evening to meet our needs. The sales manager Gary was equally accommodating and made every effort to make our transaction as seamless as possible. This group will make every effort to satisfy your automotive needs
Mar 7, 2019
Response from current dealership:
Thank you so much for letting us know how your visit was with us. Your comments will be shared with the team. We are grateful you chose us to assist you in your car buying process. Thanks again, and we look forward to seeing you again!
Feb 21, 2019
Response from current dealership:
Hi Jamie, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out!
Feb 21, 2019
Response from current dealership:
Hi Zac, we really appreciate your feedback! We're happy you found our staff to be so supportive during your experience here at Parks Chevrolet Kernersville! We hope to see you again soon.
Jan 29, 2019
Good price
Feb 13, 2019
Response from current dealership:
Hi Cecilia, thank you for the high star rating! We hope to see you back for your first oil change. Please reach out if we can assist you in any way in the future. Thanks again and Welcome to the Parks Chevrolet Kernersville Family!
I called this dealership, and they informed me that this truck was already sold. So why is it still posted online? Why did i get a notification that there was a price drop on a vehicle that they dont own? Be weary of this dealership.
Feb 13, 2019
Response from current dealership:
Hi Shockfoxx, Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact General Manager, Larry Phelps at (336) 310-0876 to discuss your concerns, as your satisfaction is of utmost importance to us.
Jan 23, 2019
Great
Feb 13, 2019
Response from current dealership:
H Kristinai, thank you for the high star rating!
Good experience salesman knew the answer to all questions I asked. He was polite and down to business, overall great experience.
Feb 13, 2019
Response from current dealership:
Hi Jiggalater, we're happy you found our staff to be so supportive during your experience here at Parks Chevrolet Kernersville.
Jan 12, 2019
Seller responsive to my inquiry.
Feb 13, 2019
Response from current dealership:
Hi Shawn, we really appreciate your positive review!
Test drive great but after getting car had to replace battery and other mechanical issues. Don't care for their service dept.
Feb 13, 2019
Response from current dealership:
Hi, Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact General Manager, Larry Phelps at (336) 310-0876 to discuss your concerns, as your satisfaction is of utmost importance to us.
Jan 8, 2019
The guy who call me was really nice an polite
Feb 13, 2019
Response from current dealership:
Hi Daniel, we are very happy we could provide you with a positive experience!
Jan 3, 2019
It was good but took longer than expected. I was there 4 hrs from start to finish. There was some things about the vehicle that should have been taken care of before anyone looked at it. But nothing major. I had to take care of it myself. Overall I was satisfied.
Feb 13, 2019
Response from current dealership:
Hi John, Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact General Manager, Larry Phelps at (336) 310-0876 to discuss your concerns, as your satisfaction is of utmost importance to us.
Feb 13, 2019
Response from current dealership:
Hi Ysabel, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
Dec 17, 2018
dealer was slow to respond and could not provide information I requested. I told them I was about 3 hours away and wanted a firm price on the car. they kept saying come in and we will talk about it. I again asked for a price due to distance. no reply.
Dec 17, 2018
Response from current dealership:
Hi Chris, Thank you for your feedback as it helps us to improve. We regret to hear that you did not receive the prompt service we strive to provide. We value your time as well as your business. We would like the opportunity to make this up to you and to improve from this experience, so if you're willing, please contact Parks Chevrolet Kernersville’s Executive General Manager, Larry Phelps directly at (336) 992-2000 to discuss your experience and see how we can help.
I contacted this dealership about a 2013 Silverado and spoke with a salesman by the name of Brandon. I told Brandon I wanted to know a little more about the truck and he was unable to answer my questions at that time without speaking to his service guy. Brandon said the truck was available and when he could speak with someone he would call me back.
I waited about 24 hours before calling back. I was transferred back to Brandon who told me he still had not spoken to his service guy. At that point I advised Brandon the truck was no longer on the website at which time he asked me to hold on while he checked on it. After a few minutes Brandon came back and told me the truck had been sold the Saturday before and the salesman had failed to remove it from the website. He offered a different truck which I had no interest. I think Brandon should have visually checked the vehicle when we first spoke so I would not have wasted anymore time on it.
Dec 17, 2018
Response from current dealership:
Hi GuruTHM4H, thank you for the feedback as it helps us to improve. We are disappointed to hear that you were not 100% satisfied with your recent experience working with Parks Chevrolet Kernersville. Please contact Larry Phelps, Executive General Manager, at (336) 992-2000 to provide further information about how we can improve and possibly assist. We value your feedback and look forward to speaking with you soon.
Dec 17, 2018
Response from current dealership:
Thank you N33t!
Great dealership! I wish they would’ve had what I wanted but I will definitely consider purchasing from them in the future.
Dec 17, 2018
Response from current dealership:
Thanks for the great review!
Nov 20, 2018
I l love my jeep...highly recommended
Nov 20, 2018
Response from current dealership:
Hi Rivaldo, Thank you for the 5-star rating! We appreciate your business! Enjoy your Jeep!
They had the perfect truck that I wanted. Drove over during the storm to see the truck but
they all left, even though I called ahead to make sure they would be there for me to talk to
them about it. There was two people left and I was able to look at the truck, told them I
would be back the next day. On my way over the next day I called to let them know I was
coming and they sold it before I could even come back to look at it.
Josh
Nov 20, 2018
Response from current dealership:
Hi Josh, thank you for the feedback. We are disappointed to see only 1-star in regards to your recent visit. We strive to provide optimal service so all of our customers are 100% satisfied with their experience visiting Parks Chevrolet Kernersville. We would like to learn more about what occurred during your recent visit. If willing, please contact Larry Phelps, Executive General Manager, at (336) 992-2000 to discuss further. We value your feedback and the opportunity to earn your business. We look forward to speaking with you soon.
Parks salesperson was quick to respond to my inquiry about a Jeep. They were very helpful !
Feb 13, 2019
Response from current dealership:
Hi, Thank you for the 5-star rating! We appreciate your business!
Oct 2, 2018
Erich was super salesman.
Feb 13, 2019
Response from current dealership:
Hi Isola, Thank you for the 5-star rating! We appreciate your positive feedback!
I have not purchased a car yet but the people here have been so helpful and
are on the lookout for what I want!
Feb 13, 2019
Response from current dealership:
Hi Perez, we're happy you found our staff to be so supportive and helpful here at Parks Chevrolet Kernersville. We hope we have been able to locate the vehicle you want. Please reach out if we can assist in any way.
Aug 4, 2018
I contacted the dealer trying to get everything worked out before
coming into the dealership. I don't want to waste my time sitting in a
dealership all day and explained that to them. It took 2 days for them to
contact me back and all they kept asking was for me to come in. I'm
like most people and I work, so just coming in isn't feasible.
Feb 13, 2019
Response from current dealership:
Hi Tony, Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact General Manager, Larry Phelps at (336) 310-0876 to discuss your concerns, as your satisfaction is of utmost importance to us.
Dealer setup a time for us to test drive. When we were almost at the dealership, he called and said another customer had taken the car to there mechanic and would probably purchase it if it checked out ok.
Feb 13, 2019
Response from current dealership:
Hi Gary, Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact General Manager, Larry Phelps at (336) 310-0876 to discuss your concerns, as your satisfaction is of utmost importance to us.
May 19, 2018
Dealer contacted me in a timely manner by several people and responses in general were informative. The question I had about the condition of the car was answered somewhat vague and did not match the report on the car. Dealer stated the damage was minor but report stated extensive damage with items replaced such as tire and wheel. If just the tire n wheel was damaged it wouldn't have made the report. If a wheel has to be replaced and a 2017 car is no longer under any warranty, I would think the damage was severe enough to void the manufacturer warranty. We passed based on the response alone.
Feb 13, 2019
Response from current dealership:
Hi Charles, Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact General Manager, Larry Phelps at (336) 310-0876 to discuss your concerns, as your satisfaction is of utmost importance to us.
Feb 13, 2019
Response from current dealership:
Hi, Thank you for the 5 star review!
May 14, 2018
Parks has contacted me and was very professional and courteous in
their approach.
Feb 13, 2019
Response from current dealership:
Hi Walter, Thank you for the positive feedback. We are pleased to hear our team met the high standards we strive for. Thanks again!
Feb 21, 2019
Response from current dealership:
Hi Quen, we are so pleased you enjoyed your visit to Parks Chevrolet Kernersville! Thank you again for leaving us this response!
Feb 21, 2019
Response from current dealership:
Hi there, your satisfaction is our top priority. Thanks again for taking the time to leave us this information about your recent visit. Take care!
Feb 21, 2019
Response from current dealership:
Hello, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
responded very quickly, very eager, pleasant and helpful,, didn't buy the car I inquired about because it had a history of 1 accident. but someone did buy it the next day and they let me know it sold
Feb 21, 2019
Response from current dealership:
Wow, we're glad you had such a wonderful experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Apr 15, 2018
Overall great staff!! Harris Dixon was a awesome salesman!! Very
informative and answered all my questions about the vehicle I ended up
purchasing!!
Feb 21, 2019
Response from current dealership:
Hi Mike, We're so happy we were able to help you out! We are always more than happy to assist you if anything else comes up. Take care!
Apr 14, 2018
Sales person assured me this car was in great shape and I wouldn't be disappointed. I drove 1hr 30 min to see this car and after 10 sec of looking at it there was a dent sticking out like a sore thumb. Parks, You should repair your cars before putting them out to sell to customers. RIDICULOUS.
May 4, 2018
Response from current dealership:
Hi Greg, Thank you for sharing your feedback. It is unfortunate your recent experience has not left you completely satisfied. We would like than happy to speak with you further. Please contact our General Sales Manager, Angie Hooker at (336) 992-2047 or angieh@parkschevrolet.com We value your business and look forward to speaking with you soon.
Mar 26, 2018
Never wanted this car because of the price, usaa contacted them for me and I think I asked about another car. But response was great, Seth got back to me promptly everytime. I wouldnt hesitate to buy a car here.
Feb 21, 2019
Response from current dealership:
Hi Paul, We're pleased to know we have been able to exceed your expectations and really help you out! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Mar 16, 2018
Didn't really have time to respond to their contact but may still. They were very interested in helping me.
Feb 21, 2019
Response from current dealership:
Hi Neal, we really appreciate your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!
Just not interested in dealing with internet customers. Very slow to respond to customers. When you call them about a vehicle, they act as if they are in aware of any discounts.
Jan 4, 2018
Response from current dealership:
Thanks for the feedback. We strive to provide excellent service to our customers at Parks Chevrolet and are disappointed to hear of your experience with one of our team members. If you would be willing to give us another chance, please reach out to our General Manager, James Ervin at (336) 992-2000. We would appreciate the chance to turn your experience around.
Dec 20, 2017
Got back with me on several occasions, however i bought my bmw from somewhere else
Jan 1, 2018
Response from current dealership:
Brandon, it's great to know you liked our staff and service! Thank you for taking time to leave a review. We are always striving to improve; what could we have done differently to earn your business?
Oct 29, 2017
Great deal, very fast.
Their customer service guy Stacy is more then wonderful! He treated me like a customer should be treated
Sep 20, 2017
Response from current dealership:
Thank you for the 5-star rating! We are glad to hear your recent experience with us was a good one!
Jun 26, 2017
this is the best dealer experience i have had. the service department is
outstanding.they have gained a new customer
Jun 15, 2017
Response from current dealership:
We are so happy that you're satisfied with your experience at Parks Chevrolet in Kernersville! We do our best to tailor our services to each customer's individual needs. Thank you for doing business with us and we hope to see you again soon.
Apr 17, 2017
Response from current dealership:
Thank you for the 5-star rating and for sharing your positive experience. We are disappointed we weren't able to help you further with your purchase, but hope you are enjoying your new vehicle just the same. Thank you again and we hope you consider Parks Chevrolet Kernersville for your future vehicles needs.
Apr 5, 2017
Got the car at the price I needed and the staff was great to work with.
Apr 11, 2017
Response from current dealership:
Thanks for the great review, Joey! We are hope you are enjoying your new car and we hope to see you again soon!
Mar 29, 2017
I asked for information about the vehicle and told them I would make an offer.
2 days later I was told it was sold. So never they never considered my offer.
Feb 1, 2017
After giving all my information they emailed me when they couldn't get me
approved with good deal and said the car sold..........hmmmm?
Feb 3, 2017
Response from current dealership:
Thank you for sharing your comments. We are sorry to hear your recent buying experience at our dealership. Our entire sales team strives to help our customers not only find their perfect vehicle, but also the perfect deal for them. We are taking your comments seriously, and still want to help you find your perfect vehicle. Please contact our General Sales Manager, Angie Hooker, at 336-992-2047 at your earliest convenience. We look forward to speaking with you soon.
Dec 30, 2016
I gave 5 stars because they responded with great effort but my experience didn't work out with Parks....they sold the car I was interested in before I could get there. Fortunately, their salesperson did call me just as I was headed out to let me know before making the trip. He did call back with information on two more cars that just weren't quite what I wanted. The response from Parks was excellent. I was just a day late and a dollar short.... I did find a car elsewhere.
Jan 2, 2017
Response from current dealership:
We appreciate your positive feedback. It is always our goal to do our very best to make sure our customers are happy and well cared for. We regret not being able to supply you with the specific vehicle you were looking for, however we are here to help you with anything needed in the future. Thank you!
Dec 19, 2016
Fast reply
Dec 21, 2016
Response from current dealership:
Thanks for the review, Billy! We really appreciate your feedback and rating. If you need anything else, please come back and see us! Thanks.
Nov 8, 2016
Great experience, bought the car- Love it! Chris called a week later to make sure I was still happy- absolutely. Even the financing process was painless and efficient time wise! Thanks guys!
Nov 11, 2016
Response from current dealership:
Thank you for your feedback, Angie! We're thrilled that Chris and the rest of our team took great care of you. Enjoy the new car, and we look forward to seeing you back at the dealership for any of your future car needs. Thanks again!
Sep 18, 2016
Easy to work with.
Aug 2, 2016
The experience we had with them was wonderful
Jul 5, 2016
Dealership responded quickly but didn't provide much
information. After one response didn't offer any alternative
vehicles.
Jun 9, 2016
Dealer called to let me know the price online was incorrect and not available to any customer. I asked about lease pricing last Friday on a new Tahoe and they have not called me back as of today (Thursday) even though I called them back to remind them.
Jun 10, 2016
Response from current dealership:
Thank you for alerting us of the issue, Don. We work hard to deliver a quality experience, but we certainly can improve in our efforts and will use your feedback to do so. Please contact Dee Harris at dharris@parkschevrolet.com to discuss this further.
Jun 3, 2016
Pleasant call.
Jun 3, 2016
Response from current dealership:
Jesse, Thank you for your feedback!
May 28, 2016
Overly aggressive about getting you into the dealership for a test drive and had a very hard time getting price negotiations started without me coming in.
May 31, 2016
Response from current dealership:
Caleb, Thank you for your feedback. We are sorry to hear that your recent experience with us did not go as planned. Please Contact Dee Harris at dharris@parkschevrolet.com to discuss this further.
May 21, 2016
Purchased car after second visit. A little slower response than others. Car was filthy when we first went to look at it, but second trip the car was cleaned and much better service. Could have had 5 Stars, but first impression was not good. Good dealership to deal with.
May 23, 2016
Response from current dealership:
Jim, Thank you for your feedback! Please let us know how we can be of help in the future!
May 8, 2016
He called me soon after I sent a email
May 11, 2016
Response from current dealership:
Becky, Thank you for your feedback! Please let us know if you have any questions!
Apr 17, 2016
Good people good experienc
Apr 18, 2016
Response from current dealership:
Thank you for your feedback, William!!
Apr 11, 2016
Sales rep contacted me promptly and was very courteous.
Apr 12, 2016
Response from current dealership:
Thank you for sharing about your experience with us, Randy!
Oct 21, 2015
When I put in the contact, my phone rang within 2 minutes even though it was after hours. Told salesman what I was interested in and that I would come by the dealerhip within 24 hours with a check if he could get me the OUT THE DOOR price. Was told that I would hear back the next day.. Never heard from this dealer again!!
Aug 23, 2015
Good
My wife and I were on our way
down to Charlotte to look at a
couple of vehicles. We pulled up
car gurus on a whim and noticed
this particular vehicle at Park
Chevrolet. We decided to stop in
on our way down. Glad we did.
First sales guy I met was Harris
the floor manager and he was
absolutely 100% professional. I
also worked with Keith in the
finance department. The man is a
wizard with a highlighter. Usually
my wife is nervous about such
large purchases and quite often
she has post purchase blues. It's
been two weeks since we
purchased and she's had none of
that. While much of that has to do
with the car itself the process in
the professionalism while we
were at Parks certainly plays into
that. We didn't feel awkward or
"sold to" or pressured into
making a decision that we
weren't comfortable with. A
great salesperson makes you feel
100% at ease at all times through
the process and these guys are
very good at their craft. Kings to
you Harris!
Jul 18, 2015
Very quick to respond to email
questions
Dec 6, 2014
Salesman very nice and not pushy at all. I appreciated my
experience and Brad was very knowledgeable about Toyota's
which was very helpful for me considering they are a Chevy
dealer.
Apr 25, 2014
ecomm team= excellent, sales team=good before the vehicle sold,
fair=after then! Thanks
Mar 27, 2014
after making an appointment to test drive a vehicle, I live 11/2 hrs away, I was told upon arrival that the vehicle had been sold over night. Then, they tried to sell me a more expensive vehicle that wasn't even the same kind. I will not be back...EVER
Nov 15, 2013
Tried for a week to get them to tell me if 1 vehicle had a bench seat or was 2wd. After 4 different salesmen, in 2 location and 6 emails, I never got the answer.
Nov 2, 2013
Bought this vehicle!
Aug 27, 2013
Absolute fantastic to work with...the way all dealerships should all !!
Jul 14, 2013
Harold was great, he called me directly, then I received a follow up email. We did not end up buying from them because we found something much closer to home that was the exact vehicle we wanted.
Jul 8, 2013
Good
Apr 28, 2013
horrible pushy saleman called, the kind that makes people hate buying a car
Mar 30, 2013
Responded quickly and with kindness.
Mar 28, 2013
yall have the good truck at a good price
Sep 28, 2012
Respond fast and very nice.