Parks Buick GMC Greenville

Didn’t purchase but good service

Just purchased a vehicle here today and the experience was great and so smooth! Ian was outstanding and he was very prompt and professional when helping me get the deal completed! I highly recommend Ian and thank you again for helping me out!

The vehicle was sold and they didn't tell me, instead telling me to come on in to see it. They only told me it was gone after I told them I had seen it was sold.

If I could give the dealership a zero I would. Don’t go here unless you want to get ripped off they didn’t respond I call them the next day Nina Cannon the salesperson is not honest the price was 1000$ different from there’s and they charge you 1000$ if you don’t have a trade and a 1000$ if you don’t use there financing and 799 for a LoJack a complete rip off after I told her I wasn’t paying those fees she became very rude then she said they didn’t advertise this truck on car gurus she said she doesn’t know how they got the information because they don’t advertise on none of the cars for sale sites a complete lie this truck was on every car selling site. After negotiating I got most of those fees off. We agreed to a price and I had a blank approved check but wanted to see if I could get a better rate I let them run my credit and with a 809 score she said 12.5% I said no I’ll use mine and they sold it without telling me. I got a alert from car gurus that’s how I found out. Stay away

Stephanie Jackson is the best ! She worked for us and helped us get this Ford Ranger she was so dedicated in helping us she came in on her day off to make sure we was taken care of ! We really appreciate her all her hard work! I would recommend her to any of my friends because I know she would work hard for them as she did for us! Thank you again Stephanie your the Best!

Received three emails. Said they had the wrong phone number to reach me. Was asked for my phone number which I did share. Never received a call. Also asked a question about pricing that was not answered. Not at all impressed.

I was ready to make a deal today, but the sales manager Andrew would not negotiate with me to find a price in the middle, only a couple thousand dollars between us and he would let the customer walk out. The price was the price I was told, Both Salespersons that I dealt with George and Olivia were very respectful and helpful. I will find another truck at another dealership with a sales manager that will take the time to talk to the customers himself.

Very disappointed that the dealership was trying to charge an additional $2K for a cash deal. Bill of sale indicated a $1K charge for no trade in and a $1K charge for not financing. I thought this was crazy and confirmed with a local dealer that this was a very unethical practice. It's so disappointing that buying a vehicle has come to this.

Terrible experience all the way around. Called on Tuesday to set up a time to view the car the next day. I told them we are not from the area but going to be about 3 hours away on Wednesday. The lady that we spoke to verified it was all ready since she didn't want us to waste our time with gas prices and time. She assured me it was available and then even confirmed everything Wed morning. Get there and the sales person drove it around from the back, clearly not ready to sell. We immediately told the sales person that we had wasted our time as the car was not ready as we were told- not serviced or detailed. She then checked with her manager and said they could have it detailed and ready to go within a couple of hours and her manager had checked and service was all finished. (obvious lie as there were features not working and it had an oil change light on - all things that would have easily been caught and addressed). Flat out lying to make a sale is not a good look guys.

Responsive and quite informative. Thank you

They have stayed in contact with me to query about continued interest. Appreciate their method of approach desire to strike a business relationship.

Friendly

Quick to respond. Unfortunately I had already purchased a vehicle.

Very nice sales person I talked to

Great staff! Friendly service!

Sold vehicle BEFORE scheduling my test drive. Drove two hours to see a vehicle that was no longer available.

Nina Cannon made this deal go flawlessly. Very helpful, nice, and made buying a vehicle 4 states away like I was sitting at a local dealership. Highly recommended.

Told me a vehicle was available , so I drove all the way there just to here them say it was sold! Waste of my time.

Prompt response however when I arrived the car hadn’t even been cleaned. There were multiple nicks and scratches that had been poorly touched up and the front splitter was damaged. Car needs tires. Not what you would expect for asking price. I see from your attachment that they have lowered the price again.

Nice people. Unfortunately the car was pretty rough. Probably should have sent it to auction. Car had two holes in the canvas top. Looked like it hadn’t been washed in weeks. Black stripes are seriously sun faded. Paint issue on the top of the passenger rear quarter. When we put the top down the weather stripping fell off. Lastly and mostly importantly is that the engine had a very noticeable noise to it. This car shouldn’t be on the main lot of a dealership.

Friendly, contact me on a timely basis if searching for my dream car

Excellent

Response time was great, but a bit robotic. Car was overpriced but looks much better now that it's been adjusted.

Very prompt. Very helpful. While I am continuing to shop, I will return to this dealership.

Very professional and prompt.

Dealer was very helpful

My experience was awesome. Thank you Parks Buick.

The sales person, John Wesley, was very helpful. He answered all my questions without making me feel pressured.

Although we did not go with this vehicle (it needed about 2-3k worth of work), the dealer was great! No pressure. No hassle. Just facts!

this dealer needs to get there stuff together. this is by far the worst company ever and i wont ever do business with them or their other dealerships. i called in the morning to see if a truck was still onsite and for sale. i was told yes repeatedly and i made the 5 hour drive to look and when i got there they said it was sold weeks ago. so i wasted 10 hours of driving for nothing. GET YOUR SYSTEM FIXED!!!!

Tyler from the call center was great. I told I was looking at the terrain but then changed my mind and was looking for something else. He asked me to stop by and someone would help me . I did stop at parks Buick and my sales assistant was Ms. Nina she was absolutely wonderful! She helped me get into something I could afford and everything else I was looking for in a vehicle. Thanks so much Parks Buick of Greenville Sc !!!

Very committed to the customer experience!

Very helpful and nice

Very friendly and helpful salesman! The dealership was very courteous and I got what I the vehicles I wanted the time it took for paperwork was fast I strongly recommend this dealership when buying your car!

I had to call a few times to find out if the car was available. They said that it was available. Then it wasn’t. Then it was. Then it finally wasn’t! However they were ready to sign documentation right away, Tempia was the salesperson that finally got to the bottom of everything she was great!!

When I arrived to test drive a car. The car was extremely dirty. Agent was unaware of the extremely bad condition it was in.

The team was great and very responsive. Would recommend Blake or Hunter to anyone looking to purchase a car.

Professional and courteous.

I sent an initial text inquiring about the vehicle and heard back within 5 minutes to schedule an appointment. Once we arrived I worked with Ed Shockley. Ed couldn’t have been more helpful, professional, and gracious while we worked together. I would recommend this dealership, and Ed, to anyone who reads this.

Awesome followup!

Helpful gave me the info I needed

Insisted I give them my phone number to provide any info on the truck, I do not want calls and texts so I never got the info requested.

Responded quickly and honest. Didn't buy the car, wasn't the right fit but overall pleasant experience

Michael Leila was a great help. Very friendly and professional.

The salesman, Mike Koenig, was very helpful in suggesting vehicles that peaked my interest that has made my decision harder. He has allowed me time to finalize my decision without pressure. I would recommend him highly.

Great to talk with.

I was contacted by phone and email in a timely manner

They dealer at Parks Buick contacted me and answer all my questions.

Great service and quality vehicle

....I worked long hours and responded via email...pleasant experience

They reach out to me immediately,very helpful.

I was very disappointed with this dealership. I contacted them about a truck, when they responded the had raised the price by over $3000. Will not do business with them again.

Ed made the whole process extremely easy and simple to understand I drive 4 hours just to do business with them and I could not be happier

Anna was very helpful

Parks Buick GMC was great to deal with. Mike L. was easy to work with and not pushy.

While working on the deal trading in my car for the Escalade, they sold it to another customer! They requested pics of my car of which I had submitted and was waiting on their response. When the sales girl called back she informed me the Escalade was sold. I won’t be doing business with them or referring them

Dealer responded within minutes of my request Chris the salesperson was waiting for me with an umbrella Car was exactly as I expected it to be Turned out to be perfect car for me Clean, low. mileage , well taken care of I would recommend this dealer

Very timely response

Trying to deal with internet sales. Got all my information for them the next day. Supposed to get me an out the door price. They finally call next day still haven’t given me a price like I asked for. At the time I was in the middle of buying another truck. Guess they didn’t want to sell a truck. Even thought they had 3 identical 2019’s on the lot

The salesman was a nice guy but the vehicle was dirty and with the covid-19, take a risk. I also hear a noise in the motor and they told me if I purchased the car that would have to take it and get it serviced.

Best experience at a dealership. Everyone was so helpful and knowledgeable.

Nina was wonderful. The entire staff was friendly and quick. Enjoyed meeting staff.

They gave me the run around,Talked to 3 different people nobody could tell no price.Then finally someone got on phone in a not so friendly way an said it was sent to the auction.

Great service

Great follow through. Super nice people.

Very helpful and friendly.

Contact by dealer was quick.

First of all I did not contact me. But we called because we were seriously interested in the car. We made them an offer they agreed to plus tax tag and title. And then at the signing the general manager or whoever he was Pops in a $499 closing fee. I have never pay the closing fee in my entire life. I am not happy with this dealership at all. If they didn't like my price they just should have told me no rather tacking on a fake $500 fee. I will never buy another vehicle from them again. I paid cash. I would have walked away except my daughter really really wanted this vehicle. You got me once part you'll never get me again. I hope it was worth the 500 bucks. But I will say that my sales rep was very nice and I enjoyed my experience with him.

I have been in contact with this dealership for a couple of weeks now. This dealership is about an 90 minutes away from me. I requested a quote and finally received one. They were too much money that could have been negotiated however I was told that’s was their final offer. The asking price that I was given was higher than their listed price. I received an email yesterday and made an offer... received a call from a salesman who stated he would get me another quote and I never received one. I email their internet section and asked if they find out something about my quote and haven’t heard back from them either.

I had a wonderful experience I bought the car Blake was great to work with

Awesome Sales Staff that intended visit once the C19 Pandemic is over.

The three stars are for my Sales associate, Mike, who has been amazing to work with. I've now been working with him now for 2+ weeks. Unfortunately and strangely enough, management has not been very willing to return my email communication, reachout to me personally, negotiate down from their asking and consummate a deal based on "market" pricing on a $50k+ vehicle that has already been sitting on their lot for over 40 days. If something changes, will update review. Despite it all, I remain hopeful.

Good

George was very helpful with getting me the “out the door” price that I wanted! I will be back for my wife’s car!

Great service, Thank you!

Very helpful got back with me as they said .

Wonderful experience

They were very helpful and we ended up closing a deal with them to buy the 2019 Canyon . Xavier the salesmen was great to work with. Thank you Steve

Salesman I talked with, wasn't able to answer simple questions about the car.

Nice folks. Met sales manager. Great Armae Pinnex (internet) great Bryant Tate. Great Kenny F/I great. Would deal with this dealership again.

Great! I purchased, hassle free

Friendly, helpful, went out of their way to meet my needs. Especially recommend Mike Koenig.

We had a great experience at Parks Buick. Our salesman Endy Gambia was great. I would recommend Park Buick to anyone.

I was ready to purchase a car and after many attempts of asking someone to send me an out the door price, no one ever did. After many phone calls and emails, still no price received. I purchased a vehicle from another dealer.

I like it

Great people.

My salesman George was Great!!!! He answered all our questions. He was most help. We came from Columbia and found what we wanted!

Very professional

Friendly staff, made the buying experience easy and pleasurable. Financing office actually was able to get me a better payment than originally quoted. Happy with my overall experience.

No pressure and great customer service!!

Nina was extremely helpful in answering questions and getting information I requested. We could come to agreement on my trade-in so no deal was reached. First offer was about 60% of KBB value. I was told I might be able to get up to 75% of value.

Very helpful, easy to work from sales (Shane) to finance made a potential different experience a pleasure

They followed up.

Parks responded with email and then I visited the dealership to view the vehicle. Quickly decided this vehicle was not for me. Salesperson was very polite and helpful with useful information.

Customer service was excellent. Endy Gamboa did a great job getting me approved. Only thing I didn't like was the internet price wasn't negotiable. If I wanted to pay cash it would be 1000. More. If I did in-house financing I could get internet price. They approved me with a 5.39% so I could pay off after a few months. For the car price I still got a great deal. Endy co- worker was the best.. Don't remember his name but he told us all the best restaurants. Zorba was good.

Lots of emails good experience bought else where

I bought the vehicle. But there were strings attached. If you bring your own financing they will add $1000 to the price of the vehicle (they get kickback with their in house financing). Luckily they matched my pre approved rate. Also pressured into extended warranty. Finance manager showed me all the optional warranties and said "which one suits you?" I said "none of the above." He replied that was not an option! Salesman nice guy. Other than those 2 things the experience was acceptable,

Saw a Toyota truck online with no price. Ad said call for price. I called. Spoke with Bob. He said he had to talk to his boss to get the price and wanted to call me back. I said no, I always get a ton of unwanted phone calls when I call a dealership, and that if he didn’t know the price I was going to move on. He said “thanks for calling.” Yet another car salesman who wants my number so they can call and bug the crap out if me. These types of dealers give me nightmares about buying a car. Seriously?!? You can’t just give me a price? I have 780 credit and I am ready to buy, but instead I have to play these stupid games. Why can’t these people just be upfront about their price? These old-school dealers are so freaking hard to deal with. Do they not understand that people don’t want to be jerked around and treated this way?

Did respond, did not answer any questions or try to create any interest in the vehicle I inquired about. Only interested if you are buying.

Great business!

Professional sales people prompt reply

Treated us well

After making an internet request, I was contacted the same day and provided information quickly. Unfortunately we were not able to reach a price that I could afford. They tried though.

Not impressed with this dealership, I was told they would contact me when the vehicle arrived, they did not. I had to contact the salesperson regarding whether or not the vehicle had arrived. When I finally spoke to her I was told the vehicle was already sold.

The Salesperson was very courteous and helpful.

Sales man was great

They contacted me in very quickly

Outstanding and prompt response. Courteous and professional. Willing to help in any way. Wouldn't hesitate to do business with them.

Replied to text promptly, talked with sales person. He was to talk to sales manager and call back, haven't heard from him yet.

Dealer responded but I bought from a local dealership.

We live near Columbia and had visited Parks on a trip to Easley. We had arranged with Shaun to purchase an Acadia. We came home to Columbia to work out the financing. Our credit union was in contact with the dealership and we were on our way to pick up the vehicle when Shaun called and told me our car had been sold to someone else. This is not an honest way to do business. I would not recommend this dealership to anyone.

very nice and professional .

Dealer got back to me right away

Prompt and attentive to my requests. Very knowledgeable.

Dealership contacted me within 24hrs and answered all of my questions.

Great

Quick response.

This truck had some issues. But I did look at new GMC Sierras and after 6 hours of negotiating purchased a 2018 4WD Z71 sierra.

Although I decided on a different make and model, Ann at this dealership was excellent in contacting me right away, and communicating with me.

Although this was not the right vehicle for us , the staff the salesman and owners were extremely professional .

They sold the car when I made an appointment to come get it.

The sales people I spoke with were very friendly and very helpful. I did purchase the truck about which I requested information. Very satisfied with the truck.

I requested information on a truck and they responded quickly. We made an appointment for me to come to the lot for a few days later and everything seemed great, only for 2 days later they sell the truck I was coming to get! I get a response of " you have to put a deposit down for us to hold a vehicle ". Just bad business if you ask me, and I wouldn't recommend anyone to them and get treated the way I did by these people.

This dealership, from our first contact with Ann to our working with Nina, couldn’t have been better. One of best buying experiences and they helped us get my daughter her first vehicle!! Great people...... highly recommend!

Prompt response.

Charles Johnson contacted me back right away, gave me his best price right away, and was extremely helpful. I shopped around and couldn't get close to the price he gave me. We drove from Alabama to buy this car, and it was everything Charles said it would be. I would recommend Charles to everyone!

Wayne is a good guy. We bought the truck

Awesome experience

Made initial contact and were very pleasant. Made agreement to have GM call and discuss pricing and details since I'm out of town. Never heard from the GM. Sent multiple inquiries back the my initial contact person and could not get a response. Disappointing.

Very professional and easy to deal with

The only person who followed up was Angela. It was like pulling teeth to connect w/ a seller to my questions answered. Between all of the calls and emails, I felt like I was begging to buy a car. Needless to say, I moved on!!!

“Smokin” Joe is my new best friend! I didn’t buy this car but did buy another one! Very nice and worked with me through the whole process. Would definately recommend this dealership.

Sitton Buick was quick to reply and answer all my questions. Unfortunately, I decided against this car, but the customer service was very helpful. I am still looking and would consider doing business with this dealership.

Dealer replied and was helpful.

Seems like 90% of the communication I receive are automated emails. Nobody will respond to me anymore. No interest in selling you a car.

Great experience Easy to deal with

Prompt, friendly, no pressure. The car wasn't the right fit though.

great

Initially responded to my inquiry but when asked additional questions I was given wrong information​ and then never heard from them again.

Salesman was very courteous! I just decided to buy a car with 15,000 less miles!

Car had been sold several weeks before posting was removed. Did respond to email quickly.

Smokin' Joe at Sitton Buick GMC was very helpful with my purchase. Everyone there was very friendly and worked hard to make it a great car buying experience. It was well worth the drive and I am very happy with my purchase.

Lyn was very good and my experience was excellent!

Responded promptly to online requests. Exceptionally helpful and accommodating throughout the process. Information provided was accurate and honest.

Good

I drove to SC from Atlanta to buy this car and had a wonderful experience! Nina was so helpful facilitating a deal over the phone, and I was in and out in about an hour. I love my Venza!

Very friendly and helpful. I would gladly deal with them again.

Very pleasant when she called but Yukon was in service was supposed to send pictures the next day and call me still hasn't.

They were amazing, contacted me right away and helped me along the way... Even like a week later if I called with questions that were available

Neina was Excellent . Everyone was really friendly

I recommend Sitton Buick GMC Saab when purchasing your next vehicle. I bought this Pilot. The experience was very positive. The sales people are very helpful and accommodating. There were no dealer-type operation charges added to the pricing. Best experience!

Gabryel Knupp was a big help. I did buy elsewhere, mostly due to the fact that I wasn't certain my old trade in vehicle would make it to Greenville from Hickory.

Very good with no pressure experience. Would do business again.

was looking at a 2010 tundra limited 2wd crewmax. i called and was put with a salesman named Dennis. now i told him i have 20k cash and was really needing to stay close to that number if possibe. plus i would be travelling over 2hrs drive near Atlanta. long story short he came off as rude and arrogant and said the price is the price. take it or leave it. since then ive seen it drop twice. he never took the time to say "well give me your info and i will look out for u and call ". nothing. so i did what EVERYONE else is doing...leaving it. thanks for nothing.

The Dealer had exactly what we wanted and they made us a good deal.

The vehicle was in good shape but they were not budging on the price. Could have done a better job cleaning it.

I wouldn't buy another car from this dealership!! They lied about putting new tires on the car!! The salesman wasn't very knowledgeable about the car,so I didn't find out about features that didn't work until I read handbook. The car looked like it had been cleaned by a kid!! Still haven't received remote or heard from manager about tires. Oh, yea had to take car back the day after I bought it to have brakes repaired.

This should not say "Dealer never responded" - computer glitch. They were responsive, had a low price, and were very polite and helpful. Unfortunately because of the low price, the car sold before I could get there and put a deposit down! Great folks - would buy from them if I had the chance

Response to my inquiry immediately.

The dealer was helpful and efficient

They were fine, car already sold

Very good, responsive and no pressure. Thanks.

Although we were coming from out of town for an appointment made the day before, the car had not been cleaned and was totally unpresentable. We were told that could be done later - it was actually both sticky and smelly.

McKennon Sitton, was very professional and helpful. So much so, I bought a 2007 Chevy Silverado from him! Thanks

This Dealer responded twice.

Initially the dealer responded. When I returned the call I was sent to his voice mail by the receptionist. There was and has not been any response to my voice mail.

great