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Nissan of Irvine
About Us
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Today 9:00 AM - 8:00 PM (Closed now)
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32 Auto Center Dr
Irvine, CA 92618
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Jan 16, 2026
Great service from Ricardo! Highly recommend him and the rest of the staff
The dealer had two associates contact me both via text and e mail.
Within a few hours we had verified the truck we were looking for was in stock, and had the features we needed. A very competitive OTD
price and delivery terms were agreed on, paperwork delivered and signed digitally, and the new truck was delivered and sitting in our
driveway the next day. (We are located 120 mile N of Irvine)
Our company replaces it's vehicles somewhat regularly. This was by far the most efficient and hassle free sales experience we have ever
had. Special thanks to Keith Gleeton there, who mother henned the transaction for us.
Oct 3, 2025
Response from current dealership:
David, congratulations on your new Nissan! Were happy to hear Keith and the team made this a hassle free experience for you, we will make sure to pass along your kind words. We hope to be of service to you again in the future. Take care!
Drove 2 hours to find out the car I requested wasn’t there despite confirming an appointment. A similar model was available but was “reserved” the morning of my appointment. It would’ve helped if Nissan of Irvine was honest and told me before confirming my appointment, instead they waited until I arrived where they attempt to upsell the reservation that was already marked up from the asking price before tax.
At that point, that “pre owned car” was more than my quote “new” at my local dealership. Waste of time and shady practice. Im not interested in Nissan after this experience, I would’ve at least considered the show floor model despite it having trash inside if my time wasn’t wasted. I gave the benefit of the doubt of the bait and switch review but my mistake can be the next person’s lesson.
Aug 12, 2025
Response from current dealership:
Charlie, thank you for sharing your positive experience! we appreciate your feedback!
Aug 4, 2025
The were fast to respond
After buying the car and signing all documents, dealer said they will take care of error messages on the car. After 2 weeks I was told dealer is not willing to fix the car and I will have to take it as is or cancel the deal. We cancelled the deal and they had it listed a few days later for $1000 more. What a horrible way to lose customers. Will never deal with them again. Stay away. Not very honest and greedy
Sep 16, 2024
Response from current dealership:
I would like to apologize that we were unable to fix the vehicle you purchased. At the time you purchased the vehicle we were under the impression that the fix would be straight forward. Unfortunately, the repairs were more extensive then previously advised and as it was a Mercedes Benz it will require extensive repairs from a Mercedes Benz dealership. When we canceled the deal the vehicle was automatically returned to our inventory and therefore automatically placed back online. I can assure you that the vehicle is not actively for sale and is still in our service shop awaiting a decision on
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Dealer (Randy) lied about the car price. I called and specifically asked about what the out-the-door price would be on a car they advertise for $27k. They said about $31k. I asked about the trade in and he said $2k, bringing the out-the-door to $29k. I confirmed over the phone with Randy that's what the number was going to be. We drove 50 miles to test drive the car, we liked it. I asked him to continue talking about the price. He printed out a piece of paper with $36k on it, even with the trade in. I was like what the hell, where does the additional $7k come from? They added thousands for low jack, fiber protection, permaplate, gps...I specifically asked for the total out-the-door price before I took my family for the 100 mile drive. Then his "manager" came out and started out saying their deal is rated great on Cargurus. I took my phone out and showed him no, it is merely "fair", with price above average. He didn't even blink just continued lying. I stood up and walked out.
Jul 9, 2024
Response from current dealership:
Sandor, I would like to apologize for any miscommunications or misunderstandings on the vehicle you were looking at. When you spoke to Randy on the phone, he mentioned that the used Pathfinder you were looking at would be about $32,000 - $33,000 after 2 Dealer Accessories, tax, title, and licensing. When you came into the dealership the final quoted price did come to $33,161.53. The difference in price between the advertised price on our website and the final price is due to the 9.5% tax rate for the city you live in, your registration, document fees, and the 2 mentioned dealer adds. We do str
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Show older dealer reviews 22
Sep 28, 2022
This Dealers customer service when you want to buy a car is great, from the time I inquire about it, I was contacted the next morning, first it was Rick which is the internet salesperson then Joe the sales manager followed up. I purchased the vehichle and I am happy with it but throughout the time of negotiating there was some things I started noticing which I didn't like but kept my peace, as a believer in Jesus Christ I knew He was in control. If you have your own financial institution DO NOT PROVIDE YOUR SOCIAL AT ALL,THEY WILL RUN YOUR CREDIT, THEY WILL TELL YOU THEY WILL LOOK YOU UP BUT THATS A LIE BEWARE! Also I only received 1 key and Joe stated he will get me another key its been 2 weeks and yet I haven't heard from Joe, Rick nor Jonathan. I was supposed to receive a call from Stephanie as well but have not heard from her. Overall it was an okay experience not what I expected from a dealer in Irvine,.This has been my experience so far.
Sep 29, 2022
Response from current dealership:
Marly, I am sorry that I did not reach out to you. Unfortunately, I was not aware of the issues you are experiencing. I will look into the 2nd key today and reach out when the part is in stock to set up an appointment. As far as your Social Security Number, I am sorry that you are upset about us having to run credit. By law, any transaction over $10,000 must have an OFAC run, to do this we have to have a social security number. We legally have to verify you are who you say you are, even with cash transactions and when someone walks in the door with a check from their own financial institution.
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Jul 27, 2021
Response from current dealership:
Christina, thank you for taking the time to leave us a 5 star review on CarGurus! We look forward to seeing you at your next visit.
Jul 5, 2021
Very tricky. They added two options to the car so their asking price was $3,000 above the advertised price. I did not know a major brand dealer still engages in such a practice
Jul 6, 2021
Response from current dealership:
Aki, we are sorry that you were unhappy with the dealer added accessories we have on our vehicles. We are very upfront with these items and the pricing on them. We pride ourselves on the fact that we have less items and less additional expense on our vehicles as compared to some of our local competitors. We strive to be upfront and honest about our pricing and we are sorry to hear that you felt that was tricky. If you would like to speak about this in further detail you are welcome to reach out. Stephanie Smith, Owner Loyalty Manager, Nissan of Irvine, 949-580-2339, ssmith@nissanofirvine.com
Apr 15, 2021
Every vehicle on their lot has a 1000 dollar car alarm that you must buy. They did not tell me until I saw it in the signing paperwork. Manager said legally he doesn’t have to disclose. I am just giving you the warning I was not given. You will love you Nissan but are better off buying elsewhere. I regret making my purchase here and I just don't want you to either.
Apr 16, 2021
Response from current dealership:
Vincent, I am sorry that you were not aware of the Theft Patrol that is on all of our vehicles. We do have addendums posted on every vehicle next to the Maroney Sticker for new vehicles and next to the Buyer's Guide on used vehicles. This is the only add on we have on our vehicles. Other dealerships in our area add much more to their vehicle inventory. We do not try to hide the fact that this service and equipment is on our vehicles and we are very sorry that you are unhappy with that particular service.
Very happy with my purchase and would highly recommend them to anyone looking to buy a vehicle.
Jan 22, 2021
Response from current dealership:
Thank you so much for the 5 stars and your recommendation! We strive to provide all of our guests with an exceptional customer experience. We are delighted to learn we did just that. We hope to see you again in the future.
Great experience. Fred and Randy were great with the car buying process. I couldn’t be happier with my new truck!
Jan 19, 2021
Response from current dealership:
Tim, thanks for taking the time to leave Fred and Randy a 5 star review! Congratulations on your new truck! We look forward to caring for your vehicle throughout your ownership.
Everyone was incredibly friendly and welcoming! I'm always skeptical of sales interactions but I had a genuinely
enjoyable, pressure-free experience with the entire staff, from sales through finance and even weeks after when I
needed to secure a CarFax report. I paid a fair price for a great car, and I wouldn't hesitate to recommend Nissan
of Irvine!
Nov 30, 2020
Response from current dealership:
Claire, thank you for taking the time to leave us with wonderful 5 star review! We are pleased to read that we were able to get you the vehicle you wanted at a great price and that our staff provided you with exceptional customer service. We know you have many options for Nissan in Orange County, thank you for allowing us to earn your business.
Didn’t buy from them as this wasn’t quite what we had in mind. But great contact and communication.
Jan 19, 2021
Response from current dealership:
Jan, thanks for taking the time to leave us a 5 star review! We are sorry we were not able to help you get the vehicle you were looking for. Please let us know if we can be of any further assistance, we are always happy to help.
Dec 27, 2019
The vehicle was sold, but they still took the time to let me know.
Dec 31, 2019
Response from current dealership:
Tee, thank you for taking the time to jump on CarGurus and leave us a 5 star review! We are sorry that the vehicle you were interested in was sold, please let us know if you are interested in another vehicle in the future, we are here to help.
Dec 4, 2019
good price and very nice condition car..
Dec 5, 2019
Response from current dealership:
Glen, thank you for taking the time to leave us a great review! We would love to know how we can earn that final star in the future. Please reach out to me at your earliest convenience. Stephanie Smith, Owner Loyalty Manager, Nissan of Irvine, 949-580-2339, ssmith@nissanofirvine.com
Jun 21, 2019
Wow, what a fantastic group of people to work with!
Everyone in the sales department that I spoke to was
so nice, they answered all my questions (which was a
lot), and were super patient with me. I know I took a
while to find the perfect car for me but they were there
for me the whole time. Thank you Nissan of Irvine, I
will be back and I’ll be sending friends your way!
Jun 21, 2019
Response from current dealership:
Allison, thank you for taking the time to leave us a 5 star review. Congratulations on your new vehicle! We know you have a lot of choices for Nissan and we are honored to have earned your business and your recommendation. Please feel free to contact us should you think of any more questions, we are always happy to help!
Apr 29, 2019
Very good experience
May 6, 2019
Response from current dealership:
Michael, thank you so much for leaving us a review on CarGurus! We appreciate the 4 stars. Please feel free to let us know how we can improve to 5 stars in the future.
Stephanie Smith, Owner Loyalty Manager, 949-580-2339, ssmith@nissanofirvine.com
Stephanie Smith, Owner Loyalty Manager, 949-580-2339, ssmith@nissanofirvine.com
Feb 19, 2019
It was my first car purchase and the team at Nissan Irvine was so helpful so attentive and patient with me. I’m so happy on choosing them to help me in this new purchase.
Feb 28, 2019
Response from current dealership:
Jacqueline, thank you for taking the time to leave us this great 5 star review. We are honored you chose us for your first car purchase! Congratulations on your vehicle. We look forward to continuing to help you in our service department for all your future maintenance needs.
Feb 2, 2018
They obtained all of the required information and then did not contact me again.
Jan 21, 2018
So far So good we bought the on a Monday afternoon and by 9:30 pm they delivered the Car we live 4 hrs.alway.They called us a couple of times to check how we like the car and if we had any questions.
Sep 18, 2017
Received really professional help and good customer service thank you Omar
Initial communication was good. The vehicle is said to be still available, but since we don't live near by, we arranged for a family member to check out the vehicle.
Even with a confirmed appointment, the car was unavailable when she arrived and the wait time would have been 1 1/2 hours.
We were very disappointed that the confirmed apportionment was not met and we have yet to see the vehicle.
Apr 4, 2016
They are horrible with customer service. I found a car on Cargurus and drove over 60 miles+ to go look at it. I was preapproved and they wanted to run my credit again. Then they told me they will wait until Monday for me to bring them a check and sold the car over the weekend and did not tell me until I drove all the way there.
Mar 1, 2015
Fast response.
Dec 15, 2013
Dealer was very helpful. Insurance company decided not to total my
van, so didn't buy car.
Nov 29, 2013
Bought vehicle