Service hours are not available at this time. Please check back later!
Napleton Northlake Kia
About Us
-
Today 9:00 AM - 7:00 PM (Open now)
-
3626 Northlake Blvd
Palm Beach Gardens, FL 33403
Our Amenities
- Amenities coming soon!
Media
Service Info
Service Hours
Dealer Reviews
In order to review a dealer on CarGurus, you agree that:
- You have contacted the dealership
- You are not at the dealership or with a dealership associate
- You are not an employee or associate of the dealership
A verification code has been sent to you. Enter it below to continue.
All reviews are verified visits to the dealer. –
Learn More
Sep 6, 2024
The SUV was in poor condition. Rear-view mirror was not mounted at all, the headlights were not
identical, the interior was not clean, and the motor was given a sound that could not be
explained. I did not test drive the SUV because it was deemed not ready for sale. The question
was: where did you get the video that was sent to showcase the SUV? I left the dealership
because I was not interested in buying the Kia Sorento that was proposed to me to test drive.
Sep 10, 2024
Response from current dealership:
Hi Nadege,
My name is Eduardo Rodriguez, and I am the National CX Director at Ed Napleton Automotive Group. First and foremost, thank you for considering our dealership for your new car purchase.
There has been a gap in our communication during your recent interactions with our sales team. I sincerely apologize for any inconvenience or frustration this may have caused. Napleton's Northlake KIA, we strive to provide exceptional service and support to all our customers, and we fell short in this instance.
We value your interest in our vehicles and appreciate the opportunity to earn your
More ...
My name is Eduardo Rodriguez, and I am the National CX Director at Ed Napleton Automotive Group. First and foremost, thank you for considering our dealership for your new car purchase.
There has been a gap in our communication during your recent interactions with our sales team. I sincerely apologize for any inconvenience or frustration this may have caused. Napleton's Northlake KIA, we strive to provide exceptional service and support to all our customers, and we fell short in this instance.
We value your interest in our vehicles and appreciate the opportunity to earn your
Aug 8, 2024
Response from current dealership:
Hello Rogerio, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Sep 12, 2023
Excellent follow up
Feb 8, 2023
Response from current dealership:
Hi Vernon, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Nov 15, 2022
They seem to be very honest
Nov 22, 2022
Response from current dealership:
Hi Kenneth, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
Show older dealer reviews 54
Recently I purchased used vehicle from this
dealership after some misunderstanding I
decided to change my rewiew they did help
me resolve my issue
Oct 7, 2022
Response from current dealership:
Hi Berat, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out us at (561) 903-0407 and we will work with you personally in rectifying the issues you experienced.
Jul 21, 2022
Response from current dealership:
Hi Dan, we are very happy to have provided you with such a positive experience! Please let us know if you have any additional questions about services you received and thank you again for choosing Napleton's Northlake KIA!
Feb 10, 2022
Kelly was my sales rep he was a sweetheart very professional and respectful
Feb 12, 2022
Response from current dealership:
Hi, we're glad to hear our Staff took such great care of you, Sonya! We hope we can continue to be of service to you down the road!
Jan 23, 2022
great
Jan 25, 2022
Response from current dealership:
Hi Randell, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
OK. Ok salespeople, pushy but they tried to
meet me in the middle. the process was
relatively straightforward. I had to haggle but
in the end I left with the vehicle I wanted at a
price I felt was acceptable.
Dec 9, 2021
Response from current dealership:
Hi Tiasia, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
Nov 11, 2021
Advised to call me back on a specific date. They have called NONSTOP before and after requested date despite several requests to be removed off call list, off email list, and after attempts to block their calls they keep calling from different numbers and have no respect for the customers personal time. Have received a flood of communications at unreasonable hours (after 10:30 pm & on weekends), again, despite several attempts to cease. Desperate sales tactics, unprofessional & horrible training in respect to boundaries.
Oct 26, 2021
Response from current dealership:
Hello, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Aug 15, 2021
good dealer
Aug 23, 2021
Response from current dealership:
Hi Femi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Completely overpriced. They Offered me 48,000 for a used 2021 Tacoma but I got the same truck elsewhere with LESS MILES & a 6foot bed for 43,000.
Jul 19, 2021
Response from current dealership:
Jemal, we are so disappointed to learn of this situation you have described. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (561) 903-0407 and we will do our best to make this better.
Apr 24, 2021
Dealership were helpful and followed up constantly. Thank you!
I went in too see the Infiniti and a dealer told me the car was sold and they had scheduled me to see it just the day before. When I got there the Infiniti didn’t even have a gas cap door and the dealer was obviously telling me a bold face lie.
Apr 21, 2021
Response from current dealership:
Hello, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out to us at (561) 903-0407 and we will work with you personally in rectifying the issues you experienced.
At 1st was emailing then send me a link to fill out. Then 2 days later say the car was sold. I feel they didn’t have the car on the 1st place.
Hate that about dealerships selling use vehicles
Mar 22, 2021
Response from current dealership:
Hi Sylvia, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. We want to regain your trust and your business so please reach out to us at (561) 903-0407. We will work with you to resolve this matter to your satisfaction. Take care!
Mar 20, 2021
Response from current dealership:
Congratulations on your new car, Toni! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again!
Went there as a cash buyer to buy a $3500 car that came out to $5700 dealer fee $1000 ridiculous.
Mar 1, 2021
Response from current dealership:
Ron, thank you for your honest comments. We regret to hear we were unable to reach an agreement on the vehicle you were interested in. If you would like to discuss your experience in more detail, please give us a call at (561) 561 335-1763 at your earliest convenience.
Feb 16, 2021
Bad experience. The van had lots of problems like engine hood bad corrosion, finishing parts missing by the passenger door, interior passenger side where the globe box is all deep scratched, ... to fix everything the person that byus this van will expend, at least, $3,000.00.
Cars should be better evaluated and problems should be listed before before customers go to the dealer to see the cars to avoid a bad dealer reputation. Sales people are nice but they are not informed or " pretend" that they don't know the problems that the cars have.
Feb 17, 2021
Response from current dealership:
Hi Marcio, thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up to you. Please reach out at (561) 903-0407 and we will do our best to make this better. We hope to hear from you soon.
Well they appear to be understaffed. I don't know either too many contracts or not enough help. also had some questions on the features and it was very hard to get any answers.
I wish I get out of these service contracts. This AWS service contract has road hazard, rim repair brake pads, key fob replacement within a period not to exceed five years. Napleton Care included eight tire rotations and oil changes, top top off fluids, air filter etc. And the whole thing added about $2,300 to my loan balance. I'm about 30 miles away from the dealership so wish I could do service locally. I'm sure this is a geat money grab for the dealership. Overall though I think I did pretty well due to inventory. My local dealer that had very little, one GT and one GT line.
As for as the Stinger itself I felt the GT line was not impressive in terms of performance so you need to get the GT to get that. So this is where Kia gets you since you can't get a full interior package unless you the GT2 at 50k+.
Feb 17, 2021
Response from current dealership:
We appreciate your feedback about your recent visit, John. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. Please reach out at (561) 903-0407 and we will do our best to make this better. We hope to hear from you soon.
Jan 27, 2021
Five stars for their excellent response and follow up. When I visit the dealership, I look forward to another five star experience.
Jan 28, 2021
Response from current dealership:
Mark, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please don't hesitate to reach out if there's anything additional we can do for you.
We bought a car from this dealership although it is different from the one we originally went to test drive. Our experience with our salesman Efreim was fantastic he made sure we were completely happy
Jan 17, 2021
Response from current dealership:
Hi Lisa, we're glad to hear you found Efreim to be so informative and helpful. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Nov 9, 2020
I called the dealership and they confirmed the truck was waiting for the test drive. Unfortunately, after we drove
45 miles they said it was sold that morning. What a joke!
Nov 11, 2020
Response from current dealership:
Carol, we're extremely disappointed to hear that you left Napleton's Northlake KIA unsatisfied. Please reach out to us at (561) 903-0407 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.
Nov 11, 2020
Response from current dealership:
Paul, thank you for your high star rating. We're happy to see that your experience with us was excellent! We hope you continue to choose us for all your automotive needs! Take care!
They were too lazy to be willing to assist with vehicle photos to decide if I wanted to travel out and purchase the vehicle. I asked when a good time to call back for assistance was and the manager told me it was wasting time and hung up. Not in a good way for the dealership, they did save me a good amount of time in not dealing with poor customer service.
Good cars, good sales people and prices are ok, straight forward prices. You are told what is the price in total no hidden BS. I have four stars because the don’t have many used cars, they sell too fast or is not market they like much. They send you emails everyday and try to contact you every now and then to see if still bought a car.
Aug 19, 2020
We didn't deal with anyone directly. A representative responded quickly, but we went to a
different dealer. One email didn't have any content, though. I don't have enough experience with
them to rate fairly, so I will just go with 4 stars because of the email.
Spoke with 3 people inquiring on the actual condition of a black 2017 Audi A6. The ad and their description was, excellent condition and clean CARFAX. I told them it was a 4 hour trip and to please don’t waste my time. Once I arrived, it was immediately apparent that the car had thousands of dollars worth of damage on the passenger side and rear. Their pictures and video conveniently avoided those areas. Also, their fine print says a $899 dealer fee and a $199 doc fee. They added another $1,000 fee on top of those fees that was not disclosed on their advertisements and website. If your looking for honesty, don’t waste your time with this crew!
Dec 14, 2019
I didn't meet with this dealer. Stars for communication.
The car saleman ( Ricardo ) was not the problem. It was the manager who had a take it or leave it type of attitude.The manager wanted us to finance through Kia. We already had our own financing we arrived. So we left it and told them to enjoy the rest of their day. Less than 10min later we received a call from the salesman asking if we were still there and that they would like to split the price on one of there fees. That was the problem. They lost a sale because they didn't want to wave a fee.
Dec 3, 2019
Response from current dealership:
Gurunydc2, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. We want to regain your trust and your business so please reach out to us at (561) 429-2061. We will work with you to resolve this matter to your satisfaction.
Oct 20, 2019
Negative. Asked 3 times for a window sticker.
Received repeated “sales” emails completely
ignoring my request
Oct 23, 2019
Response from current dealership:
Jim, we always strive to do 100% for all of our customers, so we're extremely disappointed to hear of your negative experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (561) 429-2061 and we will do our best to make this better.
Terrible. Salesman was deceptive. Salesman all but called me a liar. Works in internet
department but cant negotiate price due to security reasons. Dealer fee is $899 plus
another $199 documentation fee. I understand all dealers have a fee and that is okay I
dont mind paying a fee but what a deceptive practice. dealer rater also has bad reviews.
please dont buy from this dealer. CarGurus should remove them from their site.
Oct 17, 2019
Response from current dealership:
Hi Dave, we appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. We would like to hear more of what led you to feel this way. We want to regain your trust and your business so please reach out to us at (561) 429-2061. We will work with you to resolve this matter to your satisfaction.
Sep 28, 2019
The used car Manger at Northlake Blvd store is absolutely the rudest person I have ever meet, whatever you do don't question her because she is never wrong. Natalie uses bait-and-switch pricing and does not honor $250 off if you mention this ad. And the used car fees and dealer fees our absolutely crazy high. The used car manager was trying to charge me a fee for tire waste fee for $199 and was telling me by multiple employees are that was state law. I read all the negative reviews on Napleton Northlake Boulevard and I ignored them but they are all true.
Oct 2, 2019
Response from current dealership:
Thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further. Please reach out to me Stacy Arnold Customer Relations Manager at (561) 903-0407 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.
Emailed dealer and got a response almost immediately. I returned the missed call and the sales consultant John B. Answered the phone after business hours. Shows dedication amd commitment to customer service. Thank you for your prompt response.
Sep 25, 2019
Response from current dealership:
Chris, thank you for your feedback. We're thrilled you found John dedicated and the whole experience prompt and easy. Our team is available should you require any extra help.
Ask three different salesman they gave me a call sprake down with financing out the door only one called back but never gave me the info bought from a different dealer
Aug 28, 2019
Response from current dealership:
We appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (561) 429-2061 and we will do our best to make this better.
Aug 13, 2019
Used car manager is not friendly and
comes off condescending. They gave me a
price $2000 higher then the advertised
price. Which includes their “vip experience
fee” and dealer fees. They also offered me
$1000 less on my trade then other dealers.
I ended up purchasing a similar car
elsewhere.
Aug 5, 2020
Response from current dealership:
David, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (561) 429-2061. We look forward to hearing from you.
May 21, 2019
Response from current dealership:
Thanks for your honest feedback. If you have any further questions, please give us a call. We're always happy to help!
Apr 20, 2019
contacted immediately for a test drive; however, went with another dealership
Apr 29, 2019
Response from current dealership:
Mark, we really appreciate your feedback. We do hope we can be of assistance in the future. Take care!
Oct 14, 2018
I recently happened to contact this dealer and all my questions were answered satisfactorily. I been searching and comparing other dealers fees as well as other aspects and there is no other trustworthy dealer as this one. Everything discussed on the phone concerning price and fees was exactly what was negotionated at the dealer. I would like to thank our salesman Mr. Albert Dikerson for providing such a professional service and for making this transaction smooth. In addition, the managers were obsolutely outstanding. The vehicle had two tires almost at a point to replace and YES they took care this matter with no problem whatsoever!! I will definitely make business with you Folks again. Thank you
Oct 23, 2018
Response from current dealership:
Thank you so much for sharing your recent experience with us, Christian! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
Sep 24, 2018
Response from current dealership:
We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
Car was overpriced by $8,000 . I was told it was going to be
approximately $28,000 and it was $37,000 for a 2017 Kia Cadenza with
8000 miles on it . Had an appointment and nobody knew what I was
there for.
Aug 6, 2018
Response from current dealership:
Hi Artie, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. If you are willing to give us another chance, please reach out to us at (561) 429-2061 to speak to our manager directly.
Jul 2, 2018
I was in contact for a couple weeks with George and Freddie. I had been searching for a very specific car for months and was not having much luck. One popped up at their dealership, but it was quite far away from where I lived so I was debating on going to get it. These guys were very patient and understanding with me, flexible and accommodating. They very kind and friendly like uncles. My trade-in didn't have much value to it, and I got a great deal on the car I purchased anyway. I would recommend this specific Napleton dealership and George and Freddie to anyone!
Jul 11, 2018
Response from current dealership:
Hi Sandra! We're so happy we were able to help you out! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Jul 30, 2017
It was nice, that treat you with the up most respect. Staff was truthful
Aug 2, 2017
Response from current dealership:
Thank you so much for sharing your recent experience with us, Vincent! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
Jun 27, 2017
World with a very nice salesperson, surprised when we got to Fianance dealer. I was misunderstood by sales person on price to include financing. They said it was a misunderstanding. We compromised. We bought a car here. If it wasn't for this misunderstanding I would rate the. A four star. 3 star because they did work it out. They were very busy and it took 4.5 hours for whole process.
Mar 11, 2017
Responsive and eager to assist with additional pictures and details about
the vehicle since I was looking at it from out of town. Sales rep failed to
follow-up and as a result I moved on.
Mar 21, 2017
Response from current dealership:
Craig, we appreciate you providing this feedback as the opinions of our customers mean a lot to me. I can assure you that the negative details you've mentioned do not reflect our typical business practices nor do they live up to our professional standards. We hope to gain the opportunity to sincerely make it up to you. Please feel free to reach out to me personally.
Sincerely,
Napleton Northlake Kia
Ana Mercado
Customer Relations Manager
amercado@napleton.com
561-619-6574
Sincerely,
Napleton Northlake Kia
Ana Mercado
Customer Relations Manager
amercado@napleton.com
561-619-6574
Feb 2, 2017
Response from current dealership:
Thanks so much for your kind review. Please feel free to contact us at your leisure as we do not like to be overbearing and forceful. When your ready, we have trained staff that will be available to assist you every step of the way. You could also contact me if you stumble upon any issues, questions or concerns, and it will be my pleasure to assist you. Hope to hear from you soon.
Sincerely,
Napleton Northlake Kia
Ana Mercado
Customer Service Manager
amercado@napleton.com
561-619-6574
Sincerely,
Napleton Northlake Kia
Ana Mercado
Customer Service Manager
amercado@napleton.com
561-619-6574
Jan 3, 2017
The easiest car buying experience I ever had. Everyone I encountered, from the salesman to the cashier, was welcoming and helpful. Nobody tried pushing me into anything i didn't want. I couldn't recommend this dealership more!
Jan 5, 2017
Response from current dealership:
We're happy to hear that you had such a great experience with us here at Napleton's Northlake KIA, Kimberly! Our staff strives to provide the highest caliber of service to all of our valued customers. Thank you so much for your kind review and recommendation. Safe travels!
Sep 15, 2016
Received a bunch of questions and never answered the question I had
Jan 13, 2017
Response from current dealership:
Bill, we appreciate you providing this feedback as the opinions of our customers mean a lot to me. I can assure you that the negative details you've mentioned do not reflect our typical business practices nor do they live up to our professional standards. We hope to gain the opportunity to sincerely make it up to you. Please feel free to reach out to me personally.
Sincerely,
Ana Mercado
Napleton Northlake Kia
Customer Relations Manager
amercado@napleton.com
561-619-6574
Sincerely,
Ana Mercado
Napleton Northlake Kia
Customer Relations Manager
amercado@napleton.com
561-619-6574
Jun 21, 2015
Appreciate all their help
Jul 21, 2014
Professional and friendly. Helped in every way possible with providing information. Will definitely recommend. I'm a customer for life....