Mercedes-Benz of Boerne

Top notch facility and dealership with well-trained professional staff. Sonny Cardenas, our sales consultant, was incredibly personable and great to interact with; he provided superb service taking care of me and out two young children (while my wife and I were signing documents in a different office). In short, I’d be happy to give a 10-star rating for my experience at Mercedes Benz of Boerne!

Seamless experience. Jeff Ramirez was professional and met all my needs.

Contacted me right away

Found car on car gurus and went to dealer the next day and bought it. Car was in pristine condition with 43k miles on it and one owner that averaged 83 miles per month driven/3000 miles per year. Dealership was courteous, professional and welcoming. Rey was our salesman and he was great.

We bought this car ! Nora was so great ! Will definitely go back

Response was good

They sold the car knowing that we was in the process of buying the vehicle.very unprofessional then had the nerve to say they had other cars we could look at.

Great experience overall

Set me up for a test drive but the car I was interested was already sold. This is 2021, keep your website updated.

Mike and Jeff were amazing! Made sure I had everything I needed and were very patient and understanding.

I contacted the dealership with a request for pictures of a car they had listed for sale without pictures. I have received two email replies neither of which had the pictures I requested .

I bought the car so all in all it was a pretty good experience.I’m still waiting for my hat though.

The whole team at Mercedes Boerne was professional and attentive. I highly recommend working with this dealership. Albert Lopez made this transaction seamless and pleasurable. Thanks From André C

From the start dealer didn't feel too convinced about selling. Once bank approved to purchase dealer advised vehicle did not pass inspection and could not sell. If you dont want to sell do NOT post up information online, just my two cents.

Had a great experience, Jeff Ramirez was a great salesperson. Very friendly staff. Please with the transaction. I purchased a 19 Sprinter from them.

I had my loan pre-approved prior to arriving at the dealership. I knew what I wanted and what I was willing to pay for it. Al was nice but not knowledgeable about the Lexus NX300H I purchased. He didn't bother to do his homework in order to answer any questions I had about the car. Grant it is a Mercedes Benz dealership. However, as a used car salesman, I expected Al to have some working knowledge about the car he was selling me. His candor was also a bit inappropriate at times. Overall, the general manager and Mike, of the finance team, were very pleasant. Should I ever want a Mercedes this might be my dealership.

Was good...car sold fast so I missed it but they had a good second option together there to offer that was same year 2009 but just a different color.

Very friendly, professional, and attentive. I would definitely by from them again!

Great response time and awesome wiliness to help Michael was very calm and courteous had no pressure whatsoever on me! Too bad I was sent out of town for work. Wanted to follow up and see vehicle in person.

They contacted me on time.

Nice Staff

Dealer was quick to respond, however responded as if vehicle was still available. Then told me someone was looking at it.

Professional, pleasant. I would not hesitate to buy from them again.

Great

Quick response

Drove 2 hours to check a hybrid plugin, and it wasn't even charged. They lowball bad on trades, I got offered in a few dealerships 50k and showed the pictures. Their offer 46k! They told me they will try a better offer and call soon... Never called me or emailed me again! Waste 5hrs for nothing!

Unfortunately I did not purchase a car from this dealer, BUT i will next time! Great customer service and follow up!

Friendly and very easy! Would definitely buy a car from them again.

Seller was very polite and helpful. Overall great service.

My experience with M-B of Boerne was very positive. In fact, I ended up buying the truck. The salesman, Matthew Aguilera, was extremely helpful, treating my wife and me with the same kindness and respect as if we were buying one of their $100k+ luxury vehicles instead of a 14 year old pickup. I can readily recommend this dealer.

Great customer service

Jeff and Vince are first class

Great buying experience. Awesome service.

They are very friendly and very helpful. I will be buying another car from them

Never went there. But they did call me and we’re quite helpfull

Good

Excellent service. They went above and beyond

Good response

Had to be the fastest easiest most Pleasant car purchase that I have ever made. Kudos to Mercedes-Benz of Boerne

It was a great price and sold before it even went to get polished up at the shop. Nora was quick to respond to my initial request for information and also updated me upon the sale of the Expedition EL.

Follow thru was not there. Sent pics and info of my vehicle as requested, was told vehicle I was inquiring about would be ready to view by Thursday and here it is Sunday and nothing. I reached out to sales person as well and no response. Guess I’ll keep looking. I know it’s not a Benz but, I also own a $100K+ Car also from Audi.

I bought it! Great buying experience. Attentive and responsive sale team. No pressure, just professional attitude. I look forward for my next purchase again.

Responsive and courteous

I did not visit the Dealership we only communicated by Texts.

Very attentive and helps with other items on their lot too. Really good people!

We really enjoyed our car purchase experience thanks to Ken Bennett! He was very understanding, very patient and helped us get the car we wanted and needed. Purchasing a car can be a stressful experience but Ken made it very enjoyable and stress free!

Micheal and Armando very very knowledgeable and friendly. Explained all options for me to get to the price into my vehicle and went beyond what I expected. Would definitely buy from this dealership again even though I live over 40 min away from them. Customer service is just beyond what I expect from any one dealership!!!

The dealer was very nice and helpful. I filled out the form to see if they still had the car and to ask questions about it. I live about 200 miles from where the dealer ship was that had the car. I contacted them on a Saturday night and I knew they were closed and I would not get an answer until Monday, but I got an answer Saturday night! He said he would call me Monday and he did. I told him it would take me about 3 hours to get there and could he hold the car for me. He did. Jeff Ramirez was my salesman. Scott Jones was the finance manager. The sale went very smoothly with no problems.

Great people even the lady at reception. I highly recommend them.

When in to test drive and walked out with my dream car. Excelent service

Very Nice and clean business.

They got right back to me and sent me all the information I requested

The dealer rep reached out vial polite call and then email. I just started shopping for a GL550 and taking my time.

Dealer responded promptly.

Wanted to talk to someone about buying this truck but couldn’t make the drive. Salesperson stayed clearly no deal making unless you come over. Well guess they didn’t need to get rid of that truck.

Nora and the whole crew at MB Boerne made the process of buying a certified used car a pleasure!!!!

found the used car i wanted, agreed on price, signed all paperwork, they said they would notify me when car was ready, weeks went by. finally i had to call to follow up(poor service)car apparently had something wrong with it so deal didnt happen, but now i see it listed for sale again for more money and almost 9k additional miles. not a good experience.

Bought a vehicle and Raphael took very good care of me.

very professional,thank you

did an inquiry , never got a response, had to call them to get info, guess thats there way to try to sell something else if what advertised don't fit your needs

Friendly staff vehicle exactly as described on web site.

Quick response! Very helpful!

I was contacted quickly. A day or two later they reached out to me again. I responded with additional information about what I was looking for in a vehicle and they told me that the car I was interested in had been sold. They will keep my info in case they get another vehicle that meets my criteria.

Chad was awesome with helping me decide on the vehicle. But Michael, in finance who did not even know the vehicle existed and knew I was interested in the vehicle, sold it from under me. That is very shady, dishonest, and deceitful and I hope he is reprimanded or fired for his unethical stealing of a sale.

Prompt and polite response.

Great

Chad Harris was very helpful and helped us get this rav 4 despite the fact they had already sold it to auction. It was a little stressful but in the end we got a great deal and drove over to Boerne to pick it up.

Wonderful experience- would not hesitate to recommend Mercedes Benz of Boerne. Buying a car was fun & enjoyable

The salesman I dealt with was very helpful and easy to work with. He responded to my inquiry about the vehicle as soon as the dealership opened. He Answered all the questions I addressed. The vehicle was exactly as advertised. When I arrived at the dealership the car was prepped and ready check out and test drive. I ended up buying the car and would recommend highly recommend this dealership.

Todd was very helpful. Thank you for answering all my questions. I will personally buy my next vehicle from Todd. He is very courteous and always willing to help. Again, thank you Todd.

Responded quickly and has kept up with me

Fast response and one of the best response I've had. The dealer was very willing to work on the price. Even when they couldn't be at the price I was able to buy the salesperson followed up in a non pushy way. I would definitely recommend them. Plus still considering them because of the treatment I received.

Contacted me right away but so found a vehicle elsewhere.

Prompt, respectful, honest.

I called twice to make sure the car was there, once 30 minutes before I got there and the assured me the car was there. I get there and the salesperson starts showing me this car double the price I was talking about. I asked him that I would like to see the one I called about and then he tells me that was sold earlier in the morning. Very disappointing and a waste of gas and time.

Great

Best mercedes delearship bought my Benz here

Above and beyond! Very pleased!

As usual. Great MB dealearship. POC responded without being bothersome

Our experience at Mercedes-Benz of Boerne was the best buying experience ever!

Very professional

Great customer service

Bought car same day, they were very accomidating and good to deal with... worth the long drive to get there.

Very informative well presented response time was excellent.

Overall excellent.

Nora at MB of Boerne made the process of purchasing my truck as seamless as possible. I'm very appreciative of her customer service going above and beyond.

Unbelievable awesome treated me like my business matters would buy from them again & I would recommend them to fanily

Great service.... Working on a deal and having a great experience so far....,

Easy, convenient, and awesome experience!

Great response from salesman and followup. We did not visit the dealership since we went elsewhere.

Responded quickly.

I sent a message to this dealer they got back with me fast. Unfortunately the car was already sold

Avg exp. prices were high and dealer didn't seem to negotiate.

Great service!

They e-mailed me the following Monday to inform me that the car was sold and offered to find me a car.

They responded to my email inquiry with a phone call the next day.

Great follow up. I just couldn't make it there before the car sold.

Very helpful and quick to respond.

Crystal and Jeff treated me very professional in all respects. Very responsive and sincere. Boerne Mercedes is a great dealership!

good

Good buying experience and a very nice, hospitable dealership with very professional staff. Thank you very much!

Excellent response time about inquiries.

Jerry Munoz is helpful!