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Dealer Reviews

Based on 9 reviews
All reviews are verified visits to the dealer. – Learn More
Scott
Nov 22, 2024
The salesman, floor mgr, and finance rep were great to work with and answered all questions and concern. Unfortunately, the individual who submitted the vehicle profile to CARGURU portal incorrectly identified the car as “No Accidents” but upon arrival I was handed a Carfax showing a single car accident. I expressed my concern to the dealership.
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Sep 28, 2024
I had a salesperson reach out to me that has been checking in and not being a pushy salesperson and allowing me time to figure out what I want to purchase and ensuring me that he will help anyway he can. I really appreciated him for allowing me time to think on a purchase.
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20
Sep 3, 2024
AAA, good
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Jun 13, 2024
Dealer was very fast contacting me and stayed in touch. I have not visited the dealership.
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20
May 20, 2024
No questions were asked when I wanted to test drive by myself. I appreciate them honoring that request. I ended up buying from a different dealership.
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Clint
Feb 14, 2024
Salespeople and other staff were honest, straightforward, and efficient. Made for a pleasurable car-buying experience.
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20
Jan 22, 2024
Mark McLarty Ford is my go to dealership because of their sales team. If you’ve been looking for someone to treat you with respect, call McLarty today and they will work above and beyound all other dealers to find you not only what you want but, matching that with your budget, not their sales quota!
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Jan 31, 2023
Prompt communication, although I did not end up purchasing a vehicle from them.
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NIKEITH
Jan 23, 2023
Dealership made several attempts to contact me and keep me informed in reference to the vehicle I inquired about . I decided not to go with the purchase of the vehicle. Overall communication from the dealership was excellent.
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Nov 23, 2022
Great experience. Very knowledgeable staff.
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Nov 16, 2022
Dealer contacted me several times. I was out of town and on my business phone and missed their messages. Totally my fault)
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Sep 30, 2022
Mr. Luis and Ms. Brooke were very helpful and responsive to my questions. Even though I did not end up purchasing the car I had questions about, they were more than happy to help and aid me in my search. Thanks!
1 of 1 people found this review helpful.
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20
Sep 29, 2022
Very helpful and patient.
1 of 1 people found this review helpful.
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Sep 13, 2022
Bought my truck from out of state and was in and out of the dealer in about an hour! Best experience I’ve had at a dealership so far!
3 of 3 people found this review helpful.
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Feb 21, 2022
Still working with them to find the perfect truck. Great dealership
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APRIL
Aug 26, 2021
Very helpful, but did not buy from this dealership. Have bought from there in the past with pleasant experience.
1 of 1 people found this review helpful.
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20
Dec 20, 2020
Fast response and real friendly
1 of 1 people found this review helpful.
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Nick
Dec 14, 2020
good experience, very friendly and not pushy
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Harry
Sep 1, 2020
dealer contacted me and offered some information. didnt purchase here
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Calvin
Aug 27, 2019
They responded
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Jul 7, 2019
Awesome experience, I got in and out. I walked away with the car I wanted for the price I wanted.
1 of 1 people found this review helpful.
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May 28, 2019
They was very friendly an helpful can wait to get my first truck from them
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jesse
Apr 12, 2019
Great
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Apr 2, 2019
They were very helpful and quick to respond.
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Will
Feb 21, 2019
Wouldn’t recommend wasting time with this dealer. Slow to respond and then sold the truck before I could schedule a meeting.
2 of 5 people found this review helpful.
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Jan 15, 2019
Contacted me immediately about the vehicle that I was interested.
1 of 1 people found this review helpful.
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Trina
Dec 4, 2018
1 out of 5 stars - Very disappointed...I went to this dealership and they sold the car I inquired about, which was cool, but the 2 vehicles they showed me instead...just down right low class. The manager told me to give a description of the vehicle I wanted and he would "go get what I wanted, and have it for me by Mon or Tues...never got that call. I ended up buying a brand new 2018 Chevrolet Malibu Premier from another Dealership. The same vehicle I looked at on their showroom floor.
2 of 2 people found this review helpful.
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Dec 1, 2018
Awesome experience
0 of 1 people found this review helpful.
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Jerry
Nov 28, 2018
Great experience, I just didn't want a North Star
0 of 2 people found this review helpful.
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Larry
Jul 21, 2018
I sent them a email on Saturday morning requesting pics of the interior of a 2009 Mustang about a hour later I received a email saying the team would get busy and b send the info I requested..later that day I sent another email got no response on Monday i sent another email got no response Tuesday the same I got a response on Wednesday saying the car sold on Tuesday ..
1 of 1 people found this review helpful.
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Jul 23, 2018
Response from current dealership:
Larry, we sincerely apologize for your experience with us. We will send your review to our management team to investigate the situation further for you. We do strive for quality customer service and appreciate your honest feedback. Again, we are very sorry for the inconvenience this has caused. If you would like to reach out to Tami Dick, our Customer Relations Manager, her email is tdick@mclartyauto.com or phone 501-955-5342. Thank you.
Jun 21, 2018
Too much contact too many people checking in to pus sale forward (one person guys!...no tag teaming!)...I even got an email introducing service dept...I guess too much is better than not enuf!
1 of 2 people found this review helpful.
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Jun 21, 2018
Response from current dealership:
We are sorry to hear you had a less than exceptional experience with us. We will send your review to our management team. We do strive for quality customer service and appreciate your honest feedback, as it helps us grow in the future.
Jun 21, 2017
The salesman didn't keep the appointment that we set up. Another salesman stepped in to help me. After I was assured everything was set up, just waiting on my trade, the sale didn't go through. After I called the original salesman and explained everything to him, he hung up on me. I called to speak with a sales supervisor. He said they were still working on it. I never received a call back from him either. I definitely would NOT recommend McLarty Ford to anyone!!
14 of 15 people found this review helpful.
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Neva
Jan 20, 2017
Prompt response.
0 of 1 people found this review helpful.
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Rhonda
Dec 19, 2016
I actually bought this car. I have never paid sales tax on a vehicle before, but I have to on this one. They said I would get a check for $200 of the $1,183 for sales tax. Still waiting on the check... I was also told I would have a warranty, but when it came time to sign papers on the car they informed me that there was no warranty.
14 of 15 people found this review helpful.
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Brandon
Jun 21, 2016
Great experience
1 of 4 people found this review helpful.
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Norris
Jun 15, 2016
The dealership is doing a great job with me. Glad to have work with them.
1 of 2 people found this review helpful.
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Michael
Jun 6, 2016
Sales associate was very professional, unfortunately the truck was not available for sale even though the website said it was available.
3 of 3 people found this review helpful.
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Chris
Mar 27, 2016
I did not get a deal done but they did respond
2 of 2 people found this review helpful.
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Mar 25, 2016
They responded immediately
1 of 1 people found this review helpful.
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Silvestre
Jan 16, 2016
My experience was excellent they are very good responding honesty and great service
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Tina
Jan 7, 2016
They quickly contacted me, but I was contacted by at least 4 different people and it was a little over whelming.
1 of 1 people found this review helpful.
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Shannon
Jul 28, 2015
Our salesman replied instantly to my email, and called me the same day. Love our CX 9!
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James
Jan 21, 2015
Great car for a great price. Got me in and out of there as I had to drive 3 hours to beat Angie home so that I could surprise her. They even sent a driver up to take me there which was key to my surprise plan. Thanks guys!
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Me
Nov 28, 2014
The dealership was easy to work with and followed up with me promptly to inquiring about a vehicle. I would reccomend Northpoint Ford in NLR to anyone ! Thanks
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Carl
Nov 24, 2014
Horrible Experience! An On-Line currently advertised late model Mustang GT was Sold/Held behind their dealership building for over 2 months for 2 different potential customers. Huh? North Point Ford couldn't get their stories straight on the customers and then told me it was sold - typical Bait and Switch . STAY AWAY!
1 of 2 people found this review helpful.
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James
Mar 12, 2014
Excellent service by the manager and salesperson . They kept their commitment , negotiated a great price , and interest rate and were truly a no-pressure environment.
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Fey
Sep 15, 2013
Very nice!! They were very eager to do business with me!
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May 28, 2013
Very courteous and thanked me for the opportunity even though I had already purchased from another dealer.
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Bill
Apr 20, 2013
Worst exp. Ever of the 25+ new cars that I have bought the Finance Manager was the most disrespectful & inconsiderate individual that I have ever delt with in 30 years. I would tell all my friends, relatives & co-workers to stay away from this jerk.
3 of 3 people found this review helpful.
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Shelby
Apr 16, 2013
Good dealer....responded quikly and got eight to business
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Jim
Jan 6, 2013
Masters of deception. I will never buy another car from them
2 of 2 people found this review helpful.
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