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Closed Today (Sun)
Heritage Subaru Owings Mills
About Us
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Closed Today (Sun)
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9808 Reisterstown Road
Owings Mills, MD 21117
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Mar 22, 2025
Way too many sales reps called. During work, all day. It was almost like I owed them a sale. It was a bit annoying. We went someplace else.
Mar 25, 2025
Response from current dealership:
David, thank you for your feedback. We do strive to give our customers a great online experience and answer their questions but we do apologize that you we did handle your request as you would have liked. We would love more insight into your experience and would ask you to reach out to our General Manager, Shawn Davie, at sdavie@mileone.com or by phone at 410-581-6530 to give additional information so we can better handle our customers in the future. Thank you again for the opportunity and we hope you enjoy your new car.
They called me 3 times within a 5 minute span while I was at work. I called them back when I was available, he said he was at lunch and would call me after. Didn’t call until the next day while I was at work, again, 4 times in 5 minutes. I had to block the number.
May 29, 2024
Response from current dealership:
Hi Sydney. Thank you for taking the time to review Heritage Subaru Owings Mills. Our goal is to meet then exceed the expectations of our customers and sincerely apologize as it appears this did not occur. Our General Manager, Michael Yoon, would like to better understand your experience and address your concerns as soon as possible, but has been unsuccessful in locating your contact information in our database without a last name. At your earliest convenience, please contact Michael directly at myoon@mileone.com or 410.581.6530 to allow us the opportunity to rectify our missteps and restore yo
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Show older dealer reviews 49
Mar 22, 2024
Very quick reply and supplying pictures and video via email of the car. Able to test drive the very next day and purchased it.
Mar 25, 2024
Response from current dealership:
Hi Lara, it is great to hear everything was done quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!
Jun 24, 2023
Outstanding
Jun 27, 2023
Response from current dealership:
Hi Laura, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Feb 26, 2023
This dealership contacted me so much I could be considered harassment. I clicked I was interested and within an hour I got a call. At first call I was impressed with the speed, but I was in a meeting for work and couldn’t pick up the phone. Then I was called every 15-30 min through the 8 hour work day. It was a joke! I had meetings all day and my phone was going off non stop that made work difficult. At the end of the day I was so annoyed I didn’t return the call. The next morning I got two calls within 10 min from different people. I did make an appointment where this is a rare find to find a VW beetle with such low miles. Had it not been for the vehicle, I would have not stepped foot on this lot.
After making the apt the calls didn’t stop. I even asked them to stop. It was like 4 different sales people fighting over the contact. When I arrived it was as expected. High pressure, I caught a bunch of lies, It was the most invasive experience I’ve ever had at a dealer.
Apr 5, 2023
Response from current dealership:
Thank you for taking the time to review Heritage Subaru Owings Mills. Our goal is to provide an exceptional experience to each and every one of our customers and we sincerely apologize this did not happen. We take great pride in providing clear and consistent communication, and are very sorry you felt our communication was overwhelming. This is never our intention. We have also shared your comments with our management team and sales staff to ensure this does not happen to another customer. We respect your privacy and would be happy to opt you out of all communication that you do not wish to r
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I had a great experience with everyone involved in my purchase. Very attentive, communication was superb and they did everything to help me get into a vehicle!
Feb 19, 2023
Response from current dealership:
Hi Kevin, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!
Was very helpful and offered great savings. I didn’t get the vehicle but I will recommend this place.
Nov 23, 2022
Response from current dealership:
Hi Kyler, thank you for your support! We're happy we could help. Please let us know if you have any additional questions about services you received and thank you again for choosing Heritage Subaru Owings Mills!
A wonderful experience from the first phone talk to the dealership to post purchase. Not only was the manager responsive but so was Aaron, the salesperson to the finance director. In a world of lack of customer service and quality cars this dealership shines above the rest.
Sep 5, 2022
Response from current dealership:
Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
Jul 22, 2022
Very friendly and helpful staff. Great experience.
Jul 23, 2022
Response from current dealership:
Hi Debbi, thanks for your great review, and for giving our dealership such a high star rating! Safe travels!
Jun 19, 2022
The dealership was very responsive and helpful in every aspect.
Jun 21, 2022
Response from current dealership:
Hi, thank you for your support! We hope you continue to choose us for all your automotive needs! Take care!
Jun 15, 2022
Response from current dealership:
Hi Aenea, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
Jan 29, 2022
They were great to deal with!
Feb 2, 2022
Response from current dealership:
Hi Jeanne, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
Aug 13, 2021
Response from current dealership:
Hi, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Patrick. Thank you and we hope to see you again!
May 7, 2021
Response from current dealership:
Hi Curt, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Apr 27, 2021
Response from current dealership:
Hi, your wonderful feedback and rating mean a lot to us. We hope you continue to choose us for all your automotive needs! Take care!
Mar 12, 2021
Car ready to go when I arrived. Salesman very
knowledgeable about car. Plus he brought car to
my house after sale.
Mar 15, 2021
Response from current dealership:
Hi Larry, we are very happy to have provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!
Mar 9, 2021
Dealer reached out to me and gave me a good experience when I went up and test drove their
vehicle. I decided to buy elsewhere because of specifics of the car another dealer had.
Mar 10, 2021
Response from current dealership:
Hi Bob, thank you so much for your positive comments about Heritage Subaru Owings Mills! Our team is available should you require any extra help. Have a great day!
Communication was prompt and my overall experience when visiting was positive. I did end up purchasing a vehicle because a good deal was offered.
Mar 3, 2021
Response from current dealership:
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
They were very helpful and did all they could to try to get me in the
vehicle I was interested in.
Apr 16, 2021
Response from current dealership:
We appreciate your positive review about your experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
Apr 16, 2021
Response from current dealership:
Hi Reju, we appreciate your shout-out to Jakob! We're always happy to help if you ever need anything else. Take care!
Nov 24, 2020
Great salesman Hakam and a fair price for car. They honored the original asking price, thank you!
Nov 26, 2020
Response from current dealership:
Hi Paola, thank you so much for your positive comments about Heritage Subaru Owings Mills! We are always more than happy to assist you if anything else comes up. Take care!
This dealer is awesome! I have received
excellent customer service so far from the
Sales Consultant, Tavon Shannon, Internet
Sales Manager, Stephen Brown, General
Sales Manager, Michael Yoon, and General
Manager, Shawn Davie. They all basically
rolled out the red carpet before ever meeting
me in person, which I appreciate. I have
received positive follow-up and a wealth of
information regarding the vehicle that I am
interested in purchasing. Also, I am very
impressed with the enthusiasm and initiative
taken to assist me with my next vehicle
purchase. I have never experienced this
type of professional customer service with
past dealerships, so I am very pleased thus
far.
Thank you Heritage Subaru Owings Mills!
Oct 1, 2020
Response from current dealership:
Sophia, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thank you so much for choosing Heritage Subaru Owings Mills as your first choice for service! Take care!
Aug 15, 2020
Quick response and follow up
Aug 17, 2020
Response from current dealership:
Yvonne, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Jul 8, 2020
Lots of delays and back and forths, then they finally at the very end when I was ready to
buy they suddenly disclosed the car had been in an accident!!
Jul 14, 2020
Response from current dealership:
Hi Greg. Thank you for taking the time to review Heritage Subaru Owings Mills. We appreciate your feedback. Our goal is to meet then exceed the expectations of all our customers and are disappointed this did not occur. We sincerely apologize for the lack of clear communication and any resulting inconvenience, as this is not our way of doing business at any of our MileOne stores. Our General Manager, Shawn Davie, would like to speak with you to better understand the situation and address your concerns as soon as possible, but has been unsuccessful in locating your contact information in our d
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May 22, 2020
Response from current dealership:
Hi Thomas, we are very happy to have provided you with such great service in a timely manner! Thank you for choosing Heritage Subaru Owings Mills and we hope to see you again soon!
Absolutely terrible experience. I started looking at a 2015 Dodge Dart they were selling in the beginning of March. I contacted them about seeing it because I saw it on CarGurus but with no pictures. instead of answering my question they insisted that I could come see their 2016 Dart but I was not interested in that one and to that he admitted that the 2015 had not arrived yet. This went on for a 2 weeks where I would call and ask if it had came in and they would either tell me it had came in when it hadn’t. Then finally One day it had actually came in but it needed it needed it’s bumper buffed and to be inspected. After 2 weeks I was informed that it was done and I am able to go see it. So I drive down there very excited and spoke with John Hummer and I get there just to stand outside waiting for 15-20 mins for them to find the keys to the car which they never found and on top of that it was never cleaned OR inspected. What have you been doing this whole time? After them unsuccessfu
Apr 17, 2020
Response from current dealership:
Thank you for taking the time to review Heritage Subaru Owings Mills. We appreciate your feedback. Our goal is to meet then exceed the expectations of all our customers and are disappointed this did not occur. We sincerely apologize for any miscommunication that occurred in our Sales Department, as well as any resulting inconvenience, as this was never our intention. Our General Manager, Shawn Davie, would like to speak with you to further discuss the situation and address your concerns as soon as possible, but has been unsuccessful in locating your contact information in our database. We work
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On Feb. 23, I contacted them about a Subaru
Forester Limited and arranged an appointment
on Feb. 27 to see it. On Feb. 26, Carguru notified
that the car was sold. But on Feb. 27, the
dealership still called me asking me to come.
When I asked about the car that I was interested
in, they didn't answer directly, instead of that,
they spoke at length trying to lure me in sell a
different car. When I pressed about the Forester
Limited, they finally admitted that they already
sold it.
Dec 24, 2019
Even though I did not buy at this time, the salesman was very polite and offered to call me back at a later date when we would be more ready to buy.
Dec 30, 2019
Response from current dealership:
Aaron, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Dec 1, 2019
Response from current dealership:
In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
My experience was very good they were very nice i did not purchase this car but i did purchase another would have like some perks concerning it was a black friday special but as long as the car holds up good it's all good
Nov 21, 2019
Response from current dealership:
Mynewkar, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Heritage Subaru Owings Mills. Thank you so much for your kind review; we are happy to pass along your comments to the team here at Heritage Subaru Owings Mills! We hope to be of service to you again in the future.
Best wishes,
Heritage Subaru Owings Mills
Best wishes,
Heritage Subaru Owings Mills
Nov 13, 2019
Called me several time on my home phone number. This was not a
number that I provided to them. Car was sold the day they contacted me.
Nov 25, 2019
Response from current dealership:
Hi Larry. Thank you for taking the time to review Heritage Subaru Owings Mills. Your input and the feedback from all our customers is important to us, as we strive to meet then exceed your expectations. We sincerely apologize for your less than positive experience with our dealership, as this was never our intention. We have shared your comments and concerns with our management team and sales staff and are confident they will use the information to improve their processes moving forward. If at any point in the future we may be of service to you, please contact our General Manager, Shawn Davie,
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Oct 22, 2019
Yes. It had to many miles for my husband.
Haven’t had any experience with the dealer
except they did contact me back in a timely
manor.
Oct 23, 2019
Response from current dealership:
Denise, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Thank you so much for choosing Heritage Subaru Owings Mills as your first choice for service!
Aug 13, 2019
Incredibly friendly, helpful and will to work with me and my budget. I highly recommend them to anyone looking purchase a new or used vehicles. The salesman who helped me was great, helpful and very knowledgeable and there financing manager was jus as great. If it wasn’t for him I would have passed on this purchase.
Aug 17, 2019
Response from current dealership:
Thanks for the positive star rating, Robert! If you have any additional needs or questions, we will be more than happy to assist you. Safe travels!
Jul 10, 2019
Response from current dealership:
In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Very helpful, polite and respectful of my time and finances. Worked with me to obtain finances with no pressure.
Apr 2, 2019
Response from current dealership:
We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
Jan 27, 2019
Response fast show exelent and also they take trade motorcycles the no to many dealer will unlike that ..I will come to this dealer to make business as soon I see the price of car drope in price ...
Feb 2, 2019
Response from current dealership:
Carrito, thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Subaru Owings Mills! If you have any further questions, please don't hesitate to reach out! We hope you have a great day!
Oct 14, 2014
Good
Sep 19, 2014
I had been researching and shopping for cars x 2 months. I visited several dealerships in the Rockvile area. None of the sales people had much interest in me and my needs. I saw a good deal on one of the cars I was considering buying at Heritage. I emailed them and was immediately put in touch with salesman Gerald Walker. We made an appointment for a test drive and he was waiting for me. They treated me honestly and with respect. As a single woman, I felt I was able to work out a good deal with Heritage. It was a tiring but overall pleasant experience. Gerald Walker was great to work with. It was well worth the trip out to Ownings Mills!
Sep 18, 2014
Excellent service, great salemans
Sep 15, 2014
The mgt team gave me my car with scratches they promised to fix and they did not detail...Guess it was my fault for going at dusk and being trusting. The issue was brough to mgt attention and I was told that used cars don't have scratches buffed out: really!!!!
Sep 3, 2014
Bad customer service. I won't be returning to buy a new car or be
reccomending them.
Aug 19, 2014
Good response, lost interest quickly
Jun 21, 2014
very good ; nice people
May 26, 2014
It took way to long. There was no
negotiating and finance should
have taken 20 mins. Instead it
took 3 hrs plus. After I told them I
wanted to be in and out, but they
still choose to take there sweet
time. Other then waiting around
way to long, the salesmen was
very nice and was trying to help
us to a speedy experience.
Mar 13, 2014
Very helpful and courteous.
Aug 2, 2013
Wonderful!
Aug 2, 2013
They were amazing! I got there just before closing and everyone
stayed late to help me drive my new car away that night.
Pamela steinmetz was efficient, friendly, patient and very helpful.
Greg in finance was also very knowledgeable, efficient and
informative. Both were more than willing to stay as long as it took to
seal the deal. I will shop there again. My car, Thelma, is a beauty!!!
Jul 7, 2013
They responded right away Alan Sy spent hours with me looking at different cars on the lot. It was a low pressure situation all around. I even got to "sleep on it" a couple of days before making a decision. Couldn't be happier with the experience.