HBi Auto

Thank you for the feedback! We're glad to hear you had a responsive and professional experience with us. We aim to be transparent about our Signature Package and any additional services to ensure you have a complete understanding of the value we provide. We appreciate your business and look forward to helping you again in the future!

Thank you for the great review! We're glad to hear that Niko and the team made the process quick and professional. Congratulations on your new vehicle — we hope you enjoy it!

**Response:**  
Thank you for the kind words! We’re glad you had a positive experience even though you didn’t purchase. We hope to have the opportunity to work with you again in the future!

Thank you for the incredible review! We're thrilled to hear that Billy and the team provided such an outstanding experience. Your trust and recommendation mean a lot to us — we look forward to serving you again in the future!

**Response:**  
Thank you for the positive feedback! We're glad to hear that our team provided helpful follow-up and answered your questions. Let us know if we can assist you further!

**Response:**  
Thank you for the kind words! We're glad to hear our team was responsive and helpful. If there's anything we can do to bridge the gap in the future, we'd love the opportunity to work with you again!

**Response:**  
We take this feedback seriously, but we want to clarify that we do not run credit without prior consent. Customers are required to submit their credit information through a secure portal, and we always communicate before processing any credit application. We are in the business of selling cars, not checking credit unnecessarily. If there was any misunderstanding, we’d be happy to discuss it directly.

**Response:**  
Thank you for the feedback! We're glad we could provide the information you needed. If you have any more questions or decide to visit us in the future, we’d be happy to help!

**Response:**  
Thank you for the positive feedback! We're glad to hear our team was helpful and responsive. Let us know if we can assist you further!

Thank you for the kind words! We're glad Billy made your experience a great one. We look forward to helping you again in the future!

Thank you for the great feedback! We're glad to hear our team was responsive and knowledgeable. Let us know if we can help you with anything else!

Thank you for the kind words! We're sorry to hear the car sold before you could buy, but we’d be happy to help you find the perfect one next time. We look forward to working with you in the future!

Thank you for the feedback! We're glad to hear you had an informative conversation. Let us know if we can assist you further!

Thank you for the feedback! We're glad to hear our team has been helpful. We’re working hard to get you approved — we hope to have you driving that 2003 911 Coupe soon!

Thank you for the kind words! We're glad you had a positive experience with our team. Let us know if we can help with anything else!

Thank you for the feedback! We're glad we could connect with you quickly. If there’s anything we can do to help with transport or other options, we’d be happy to assist!

**Response:**  
We’re sorry to hear about your experience, but we’d like to clarify a few important details. The car was delivered to the address you provided, and it passed our inspection before delivery. When you informed us of the coolant leak, we directed you to the BMW dealership since the vehicle was still under factory warranty, which successfully covered the repair. Regarding the brakes and rodent damage, these issues were not present during our inspection and likely occurred after delivery. Additionally, you initiated a chargeback for the downpayment, which was part of th

**Response:**  
We’re sorry to hear about your experience, but we’d like to clarify a few important details. The car was delivered to the address you provided, and it passed our inspection before delivery. When you informed us of the coolant leak, we directed you to the BMW dealership since the vehicle was still under factory warranty, which successfully covered the repair. Regarding the brakes and rodent damage, these issues were not present during our inspection and likely occurred after delivery. Additionally, you initiated a chargeback for the downpayment, which was part of the agreed purchase price. We’ve made every effort to assist you and remain willing to work toward a resolution. Less ...

Thank you for the kind words! We're glad to hear our team was professional and accommodating. Let us know if we can help with anything else!

Thank you for the feedback! We’re sorry the car was sold, but we’d be happy to help you find another one. Let us know how we can assist!

**Response:**  
We take feedback seriously, but this review appears to be mistaken or possibly intended for another dealership. We don’t have anyone named Timothy on our team, and we do not engage in the practices described. We also don’t take deposits to hold cars — we only accept partial payments toward an agreed-upon purchase price. We’re committed to providing a transparent and professional experience for all our clients. If there’s been any misunderstanding, we’d be happy to discuss it directly.

We take all feedback seriously, but after reviewing our records, we have no record of this individual being a client. We are committed to providing excellent service to all of our customers, and we encourage anyone with a genuine experience to reach out directly so we can address any concerns.

Thank you for taking the time to share your feedback. We regret to hear about the experience you've described, and it's essential for us to clarify some points.

First and foremost, we hold ourselves to the highest standards of honesty and transparency at HBi Auto, and we never wish for our customers to feel misled. To address some of your concerns:

Pricing: We strive to offer competitive and transparent pricing. Any additional fees we charge, like doc, filing costs, taxes, and DMV fees, are standard and unavoidable for vehicle purchases, we always clearly communicate this to our customer

Thank you for taking the time to share your feedback. We regret to hear about the experience you've described, and it's essential for us to clarify some points.

First and foremost, we hold ourselves to the highest standards of honesty and transparency at HBi Auto, and we never wish for our customers to feel misled. To address some of your concerns:

Pricing: We strive to offer competitive and transparent pricing. Any additional fees we charge, like doc, filing costs, taxes, and DMV fees, are standard and unavoidable for vehicle purchases, we always clearly communicate this to our customers.

First Responder Discount: It's important to note that we currently do not offer any discounts for first responders. We're sorry for any misunderstanding this may have caused.

Vehicle Valuation Tools: While NADA used to be a recognized tool for car valuations, the industry standard has since shifted to JD Power. It's vital to acknowledge that these tools are guidelines and the actual market pricing can vary based on various factors.

Vehicle in Question: We currently do not have any Mercedes vehicles priced at $15,000 in our inventory. This has led us to believe there might be a misunderstanding or confusion with another dealership.

We'd appreciate the opportunity to discuss this further and clear up any confusion or concerns you might have. Please reach out to us directly at 336-978-8818, so we can ensure that your experience with HBi Auto aligns with the quality and honesty we strive for.

Thank you for considering HBi Auto. We hope to resolve this matter to your satisfaction.

Warm regards,
Your HBi Auto Team

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