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Frank Kent Cadillac of Arlington
About Us
We have a complete lineup of new and used cars, and our customer care continues long after you purchase from us. Thanks to our dedicated car service and auto repair team.
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Today 8:00 AM - 7:00 PM (Closed now)
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701 East Interstate 20
Arlington, TX 76018
Our Amenities
- Coffee
- Bottled Water
- Soda
- Snacks
- WiFi
- Customer Lounge
Media
Service Info
Service Hours
Dealer Reviews
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Dec 1, 2025
Great dealership!
Jan 21, 2025
Great Customer service and staff.
Nov 15, 2024
great
Aug 30, 2024
Thanks for the quick respond!
Aug 24, 2024
Great dealership, great people answered all questions.
Jul 17, 2024
The salesman Leroy KIssee has been very pleasant to work
with. He has not been pushy and has responded to all of my
questions regarding the financing and vehicle quickly.
HORRIBLE EXPERIENCE!!! Was buying a car from a different state which is 1600
Miles away. After talking to salesman for several days we agreed on a price. I filled out all the paperwork online and submitted everything to make my purchase. I was told my car would be ready the next day as it was getting detailed and serviced when i submitted the paperwork. This was supposed to be a gift for my wife’s birthday. I paid a transportation company $1000 to pick up the car the next day so I can get it to my home and surprise my wife. I got a call the following day and was told the vehicle was never put aside and and went out as a loaner to someone who took it out of state and did not know when it would be back. Was then also told the vehicle had about 8k more miles than what was stated in the paper that i signed. Left v/m for GM but no call back. Spoke to Brett who says they did nothing wrong. No apology or effort to make it right.
Jul 16, 2024
Response from current dealership:
Sami, we never like hearing that your dealings with us at Frank Kent were anything less than 5 stars. Please email us at chrism@fk1935.com to discuss this matter further. Thank you.
Feb 22, 2024
Never replied for several days after contact
Show older dealer reviews 107
Terrible experience! They refused to allow us to pay cash for the vehicle without adding on over $5,000 in BS warranty policy. I would not trust
them to do any warranty work there as they also forced us to leave the vehicle with them to apply crappy tint. During that time they returned
the vehicle with multiple gashes and scratches in over 6 locations.
Nov 3, 2023
Response from current dealership:
This is never what we strive for at Frank Kent. Please reach out to our Chris at Chrism@fk1935.com to discuss this matter further so we can find a resolution. Thank you.
This place talks out of both sides of their mouth
and represents the reputation of used cars
salesmen very well! While informing me their
advertised car was put into the loaner program
and not for sale any longer, they were messaging
my wife about looking at the SAME car. THEN
they said the car was sold. Which is it? The sale
mgr who returned my call came off very
condescending or maybe it was my disgust in
this dealership at that point that made me take
him that way. One week later, the car i was
interested in is STILL listed for sale on their
website. Bait and switch much? Christina, the
saleswoman I spoke with and Brittany, both
appeared to be very nice and apologetic.
Hopefully they get away from their mgr before he
rubs off on them.
Jan 24, 2023
Response from current dealership:
Shawn, we always strive for a 5 star experience at Frank Kent. Please reach out to Timothyg@fk1935.com who is our new car manager who can assist you with this matter further. Thank you.
Jan 15, 2023
Great service from this dealer. Honest, to the point and just flat out good people.
Sep 26, 2022
Everyone there was very friendly and helpful. The salesman was knowledgeable about the vehicle and answered any questions I had. I will definitely shop there again.
Aug 29, 2022
Very helpful, eager to assist , polite. Contact Miguel if you need help buying a car. Outstanding experience. Thank you.
Drove four and a half hours one way, in order to pull into the parking lot and see three ppl scrambling around trying to get the car started. Numerous things were wrong with the car that I was not told over the phone. Also the finance department has difficulty with simple math. Would not recommend
Jun 6, 2021
Great , just no inventory to buy .
May 9, 2021
Contacted within a few hours. They did not have the vehicle.
Jan 22, 2021
Quick to respond to my questions. Good communication.
Jan 14, 2021
The sales person was very professional. The vehicle I went to see had 2 visible accidents and it wasn't in the description. The vehicle needed a detail!
The concierge was very helpful and took care in helping me, very delightful person.
Nice people but horrible experience. They admitted they put the car up for sale before they went through it, needed new tires, etc. so they
gave me a loaner until ready. When I shop for a car and trading one in, Ive never had to wait for a car to be ready, esp for days. Finally got the
car but two weeks later horrible oil leak, now will cost $3K to fix. I will NEVER buy a used car from them again.
Nov 30, 2020
I had a great experience here working with Schlevia Estrada to purchase my vehicle. She was organised, patient, and did a wonderful job walking me through the process and answering my many questions. I would highly recommend seeking her out if you are in the market for a car. The process was stress free and I got a great deal on a great car.
Dec 1, 2020
Response from current dealership:
Thank you, Diana, for your kind words about Schlevia! We are thrilled that you had such a great car buying experience here with us! We thank you for your business and look forward to your next visit!
Nov 27, 2020
Robert Baxter was very helpful when we where looking for a used car, no stress or sales push to get us in to a vehicle we might not be 100% interested in. Very good experience!
Nov 28, 2020
Response from current dealership:
Thank you, Andres, for your kind words about Robert! We are very happy to hear that we were able to provide you with an enjoyable experience!
Sep 9, 2020
Very personable staff and timely with providing information.
Sep 9, 2020
Response from current dealership:
Hi Sonia, thank you for being our customer, we appreciate your kind words!
Aug 29, 2020
Very disappointed!! Told salesman I was driving 4.5 hours to look at the car and about 45 mins before we got to the dealership he called and said that someone else sold the car!
Sep 2, 2020
Response from current dealership:
I apologize that the vehicle you were interested in was sold. Could you please contact me with more information about the vehicle you were interested in? I would be happy to assist you in trying to locate another vehicle. I look forward to speaking with you.
Brendon Porter
General Manager
bporter@cadillacofarlington.com
Brendon Porter
General Manager
bporter@cadillacofarlington.com
Jul 9, 2020
Robert was good to work with. The Escalade wasn't what we were looking for.
Jul 13, 2020
Response from current dealership:
Thank you for your kind words for Robert, we appreciate it!
Jun 22, 2020
Great Experience
Jun 24, 2020
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
May 14, 2020
Response from current dealership:
Thank you for your kind words! We thank you for your business and look forward to your next visit!
Apr 4, 2020
Response from current dealership:
Thank you, Tommy, for your kind words about Don! We look forward to your business with us again!
They sey that they going to send my car papers argument since 1/11/2020 and I'm still waiting
Jan 20, 2020
Response from current dealership:
Ernesto,
I apologize for the delay. Please contact me asap so I know who I need to contact.
Brendon Porter
General Manager
Cadillac of Arlington
817 436 5870
I apologize for the delay. Please contact me asap so I know who I need to contact.
Brendon Porter
General Manager
Cadillac of Arlington
817 436 5870
Dec 3, 2019
Sales consultant was good, but couldn't agree on price.
Dec 14, 2019
Response from current dealership:
Thank you, JR for your inquiry. We look forward to your business with us again!
Dec 2, 2019
Response from current dealership:
Thank you for your kind words!
The color of the vehicle was not advertised correctly. We came in for a specific pearl Yulon white, but found out it was a base white.
We purchased the vehicle anyway. The dealer put the cheapest tires possible but did not air them up properly and within150 miles I had a blow out. I spent an additional $2,800 at the Range Rover dealer to get things right before I ever drove a half a tank of gas.
Finally, I get a call 2 weeks later saying they needed the Range Rover back because they never performed a safety inspection.
All I can say is wow! I learned a lesson and that is to never buy a luxery vehicle from a dealer who is not factory trained to work on them.
At the end of the day my sales men was a nice guy and I purchased the ride I wanted at a good price. For those reasons I’ll give an extra star.
Nov 6, 2019
Response from current dealership:
Hi Nick,
Thank you for bringing this to my attention. I apologize for this color error and for the inconvenience the tire issues might have caused. I would like an opportunity to address your concerns please contact me at bporter@cadillacofarlington.com. I look forward to speaking with you.
Brendon Porter
General Manager
Thank you for bringing this to my attention. I apologize for this color error and for the inconvenience the tire issues might have caused. I would like an opportunity to address your concerns please contact me at bporter@cadillacofarlington.com. I look forward to speaking with you.
Brendon Porter
General Manager
Oct 16, 2019
Great phone responce
Oct 16, 2019
Response from current dealership:
Thank you Joe for your kind words and your inquiry!
Oct 1, 2019
Very accommodating. Replied quickly and answered all my questions. They also followed up when there was a price drop. Truck was everything they said. Would recommend them to family and friends.
Oct 2, 2019
Response from current dealership:
Thank you Sandy for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience! We appreciate the recommendation and look forward to your next visit!
Sep 6, 2019
Ron had the vehicle washed and setting out front ready to show. I rate the whole experieence from showing to test drive as 5 stars.
Sep 8, 2019
Response from current dealership:
Thanks so much, Bob! We appreciate your business.
- The Cadillac of Arlington Team
- The Cadillac of Arlington Team
We loved the experience at Cadillac of Arlington provided for us as we purchased our 2016 Prius. Mrs. Estrada was very patient and made sure our needs were met during this process. Also, Jason got us through our paperwork and we were off in our new car.
Jul 27, 2019
Response from current dealership:
Thank you Jeffrey! We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Jul 2, 2019
quick response
Jul 2, 2019
Response from current dealership:
Thank you for your inquiry!
Mr. Rodney Gayle our salesman and Mr. Al Baker the finance director took great care of us. We came in at 6:45pm, test drive our car and drove off the lot right before closing! Everything was explained thoroughly & I would say this was the best car buying experience I've ever had!
May 22, 2019
Response from current dealership:
Thank you for the kind words about Rodney and Al! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Apr 20, 2019
Response from current dealership:
Hi Smitola, thank you for being our customer, we appreciate your kind words!
Mar 24, 2019
They contacted me first thing the next morning but after being ready to pay it took 1 1/2 hrs waiting for the finance
person just to give them my credit card. I finally told them I needed to go it was after 7 pm and I had not eaten - so
finally they took my card which took less than 3 minutes. Car was not fully detailed when I went to see it had to go
back for them to do it but got the car because it was what I wanted.
Mar 27, 2019
Response from current dealership:
Thank you Renae for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Vehicle turned out to be damaged. Salesman sent me
pictures at my request at the last minute before deal. I
declined my interest. I'm glad I didn't drive there to find it.
Feb 14, 2019
Response from current dealership:
We apologize that the vehicle was damaged. We would be happy to assist you in trying to locate another similar to it. Please reach out to our sales team, they will be able to assist you.
Billy Gregg
General Manager
wgregg@Group1Auto.com
Billy Gregg
General Manager
wgregg@Group1Auto.com
Feb 1, 2019
They were very helpful.
Feb 2, 2019
Response from current dealership:
Thank you Laura! We look forward to your next visit!
Ms Katie was excellent in assisting us. It was unfortunate that a salesman had a previous appointment with a potential buyer. At that time Katie informed us that she couldn't sale the car out of respect to him. So my wife & I found another INFINITI and we purchase it. Respect Loyalty Honesty are the fundamental rules of life and I'm looking forward to doing business with her in the near future... Thanks Katie we truly appreciate you and your hard work even tho we didn't buy at your company....
Feb 1, 2019
Response from current dealership:
Thank you for your kind words for Katie! We are so glad you were able to find the car you needed. We look forward to your next visit!
Dec 11, 2018
They were unwilling to work with me on
making a purchase instead were only trying
to make the most profit for the dealership. I
will not be back. I live 14.5 hours away and
they were not willing to hold or guarantee
the car would be on the lot when I arrived.
Also, they were not willing to accept my
preapproved financing, they wanted me to
finance through them.
Dec 14, 2018
Response from current dealership:
We’re sorry that we could not come to agreement about the price. We apologize for your experience and that we were unable to meet your expectations
Nov 27, 2018
Response from current dealership:
Thank you Roman! We look forward to your business with us again!
Oct 27, 2018
They salesperson Rodney got back with me right away and has been very polite about it. I went
out to look at this car. Pedro gave me a walk around the car and he answered all of my
questions about the vehicle and numbers. The car seemed to be in good shape with a few
cosmetic scratches and flaws, but nice. I did not have time to test drive it but I was offered to do
so. I would recommend this dealership to anyone.
Oct 29, 2018
Response from current dealership:
We are glad to hear that Rodney and Pedro did a great job for your, Barbara!
They worked with me until I got the right financing approved. They even dropped the price on what was already a great deal to get me final approvals!
Oct 25, 2018
Response from current dealership:
Thank you for your kind words! We thank you for your business and look forward to your next visit!
Oct 21, 2018
They promptly contacted me and invited me over to inspect the auto. Good communication.
Oct 22, 2018
Response from current dealership:
Thank you for your inquiry, Mike!
Sep 30, 2018
Although we couldn't have the car but we really appreciate their services. Friendly but professional. Thank you
Oct 1, 2018
Response from current dealership:
Thank you for taking the time to leave us a review! We look forward to your business with us again!
Sep 17, 2018
Response from current dealership:
Thank you for your kind words! We look forward to your business with us again!
Aug 29, 2018
Thanks to the staff got a new car best interest
Aug 31, 2018
Response from current dealership:
Thank you for your inquiry, we appreciate your business!
Aug 2, 2018
Great group to work with.
Aug 6, 2018
Response from current dealership:
Thank you for your inquiry, Sallian!
Jul 20, 2018
Response from current dealership:
Thank you for your kind words! We look forward to your next visit!
Jul 16, 2018
Car had hail damage. I would not buy a car like that. They said they would be willing to fix it for a price.
Jul 19, 2018
Response from current dealership:
Thank you for your feedback about your recent experience with sales because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more?
Jimmy Patel | Sales Manager
(817)436-5853 | jpatel@group1auto.com
Jimmy Patel | Sales Manager
(817)436-5853 | jpatel@group1auto.com
I have bought quite a few cars in my life and Cadillac of Arlington is by far the best! I will continue to buy all of my future card from them and refer my friends and family to them. *Ask for Pedro. He is the BEST!!!!
Jul 14, 2018
Response from current dealership:
Thank you for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
I wanted to do business with them, they had a
Cadillac SUV I wanted, I didn't go there because
of bad reviews from other buyers.
They did respond to my inquiry about the vehicle
they had, I just opted to go somewhere else. I
just didn't feel good about taking my business
there. I had hope for better being a Cadillac
dealership over another brand.
Jul 26, 2018
Response from current dealership:
If there is ever anything we can do for you in the future, we hope you’ll give us the opportunity to earn your business.
I had a great experience. My salesman, Pedro was professional and helpful. I was traveling to the dealership from out of town to look at the car. He had it washed and ready and took care of all the paperwork before I got there just in case I purchased the vehicle. I ended up with the car.
Jun 25, 2018
Response from current dealership:
Thank you for your inquiry, Michael! We are glad to hear we could earn your business!
I believe they lied to me I flew from Minneapolis Minnesota to Arlington Texas and when on a test drive l found out the car did not have everything that was advertised to have in equipment. When I asked the sales person all he did was deflect my questions once we got back to the dealership I looked in the glove compartment and there was original bill of sales with all the equipment listed on it. It stated in carguru and their website that it had adapter cruise but it did not which was very disappointing and that salesperson definitely lied about what equipment the car had.His name is Don
Jun 22, 2018
Thank you for informing us about your situation. Please know that we are looking into your concerns, and that I (Jimmy Patel the Pre-Owned Manager) will be reaching out to you to soon to assist. If there is anything I can do in the meantime please reach out.
Jimmy Patel
jpatel@group1auto.com
Response from current dealership:
Thank you for informing us about your situation. Please know that we are looking into your concerns, and that I (Jimmy Patel the Pre-Owned Manager) will be reaching out to you to soon to assist. If there is anything I can do in the meantime please reach out.
Jimmy Patel
jpatel@group1auto.com
I made an appt to go look at the Tahoe on Thursday for Saturday at 10:30. Many texts received to confirm I was going. I drove 1 hour to dealership to find out it was sold the day before. Why no text to stop me from wasting my time. But quick to offer a Cadillac.... no thanks.
May 21, 2018
Response from current dealership:
Hello Christi, I am very sorry this happened. If there's anything I can do to make up for this, I would appreciate an email from you at your nearest convenience. Billy Gregg - General Manager - wgregg@Group1Auto.com
May 15, 2018
Response from current dealership:
Thank you for your review, James!
Mar 3, 2018
They were very punctual. They helped out in every way. Until the time when my most recent check stubs were hand written then they blew me off .. I have what they need but havent had a call back. I want to purchase the car but they need to work with me more on how we can obtain our goal in getting me in the Denali or somthing better
Mar 5, 2018
Response from current dealership:
Hi Randy, we are sorry about the lack of communication and I will be addressing that soon. Lenders make it more difficult these days to secure financing but we will be working as hard as we can to earn your business.
Billy Gregg
General Manager
wgregg@Group1Auto.com
Billy Gregg
General Manager
wgregg@Group1Auto.com
Mar 2, 2018
Very very difficult to deal with. Would not come off of list price in fact threatened to increase the price $1000.00 above advertised price. The sales manager said I threatened them and banned me from calling and refused to sale me the car at any price.
I have never dealt with such difficult people in my life.
Mar 5, 2018
Response from current dealership:
Mike, we were selling the vehicle at $100.00 below our internet price.
The dealership contacted me in a timely manner. I contacted them back an hour before I was on my way, would have been great to make sure the car was available. Got to the dealership the car was sold. The salesman then went online to view other cars, the car I chose was sold as well. I recommend getting to know(having knowledge) what is in inventory BEFORE trying to sale. At the dealership for hours to walk put with nothing
Feb 20, 2018
Response from current dealership:
I apologize that the vehicle you were interested in was sold. Could you please contact me with more information about the vehicle you were interested in? I would be happy to assist you in trying to locate another vehicle. I look forward to speaking with you.
Gregg William
General Manager
(877) 880-5178
Gregg William
General Manager
(877) 880-5178
The car was a good deal and I did purchase it, but the dealer would not come off the price at all and they did not give me as much for my trade-in as I had been offered at another dealership. In the end they turned the deal from a "good deal" to a "fair deal" because they were so inflexible with the price and trade-in. I bought the car because it was exactly what I was looking for.
Feb 15, 2018
Response from current dealership:
Thank you for your feedback. Please contact me if there's anything I can do to make your next visit even better.
Billy Gregg
General Manager
wgregg@Group1Auto.com
Billy Gregg
General Manager
wgregg@Group1Auto.com
Feb 9, 2018
Excellent customer service
Feb 13, 2018
Response from current dealership:
Thank you for your inquiry!
Feb 7, 2018
My overall experience was great & I love my car
Feb 9, 2018
Response from current dealership:
Thank you for being our customer, Jarvis!
Jan 29, 2018
Excellent service
Jan 30, 2018
Response from current dealership:
Thank you Cheryl!
Jan 16, 2018
Great
Jan 17, 2018
Response from current dealership:
Thank you Philip!
Dec 29, 2017
I got an immediate call back after sending a question. Unfortunately the vehicle had sold the day before. They were very professional and timely.
Dec 29, 2017
Response from current dealership:
Thank you for your inquiry, David!
Was good communication, but vehicle had already sold before I was able to travel to check it out. was glad I knew that before making a 2 hr trip. will keep looking.
Dec 22, 2017
Response from current dealership:
Thank you for the kind words! We thank you for your business and look forward to your next visit!
Dec 20, 2017
Response from current dealership:
Hello there, thank you for being our customer. I would like to know if there's anything I can do to address your concern about our facility. You can reach me at wgregg@Group1Auto.com
William Gregg
General Manager
wgregg@Group1Auto.com
William Gregg
General Manager
wgregg@Group1Auto.com
Shannon was attentive and professional; however, I ended up purchasing
another vehicle with a different dealership.
Dec 7, 2017
Response from current dealership:
Thank you Lisa for the kind words! We thank you for your business and look forward to your next visit!
Sep 24, 2017
Horrible experience! Said write up the car and then was told it was sold but it was not instead they raised the price.
Sep 26, 2017
Response from current dealership:
Hi Kristy,
I am sorry you experienced this, and I would like to learn more so I can make things right. Can you please contact me?
William Gregg
General Manager
wgregg@Group1Auto.com
I am sorry you experienced this, and I would like to learn more so I can make things right. Can you please contact me?
William Gregg
General Manager
wgregg@Group1Auto.com
Jul 26, 2017
Responded back very quickly
Jul 27, 2017
Response from current dealership:
Thank you for your inquiry, we appreciate it!
Took over 5 hours and the price of the vehicle went up 2000$ from the first time I went to look at it and when I went back to buy it. Told them I was leaving if they didn't honer the first price and then they acted like they were doing me a favor.. then salesman says all the fluids are topped off and a full tank wife drove on the way home and the fuel light comes on, not impressed felt like second class probably will not go back
Aug 3, 2017
Response from current dealership:
Thomas,
We truly value your business and thank you for bringing this to my attention. Please contact me directly at (877) 880-5178. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you.
Billy Gregg
General Manager
We truly value your business and thank you for bringing this to my attention. Please contact me directly at (877) 880-5178. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you.
Billy Gregg
General Manager
They immediately contacted me about the car, we set up a time to test drive and the buying process was easy.
Jul 21, 2017
Response from current dealership:
Thank you for your visit, we are happy to hear that we were able to provide you with an easy buying experience! We thank you for your business and look forward to your next visit!
Jun 15, 2017
Buying a car was very pleasant experience and can recommend to anyone
Jun 16, 2017
Response from current dealership:
Thank you Hunbae! We thank you for your business and look forward to your next visit!
May 30, 2017
Katherine is respectful of my time and very responsive with information and
F/U. Have not made final decision as of yet, But her professionalism is much
appreciated.
Jun 5, 2017
Response from current dealership:
Hi KMichael, thank you for your kind words for Katherine! We hope to earn your business in the future!
im from out of town. Worked with a salesman fir two days over the phone. They gave us an unbelievable deal on a SRX. We told them we we're committed and would pay over the phone or whatever it took to secure the deal. Next thing you know, they said they sold the car to someone else. That they couldn't take a deposit etc because that was "illegal" in the state of Texas! Liars! Out of town buyers beware!!! You may think you are on your way to Arlington to buy a particular car from them, but don't expect your GREAT deal to be there when you arrive!
May 20, 2017
Response from current dealership:
I apologize that the vehicle you were interested in was not available. Could you please contact me with more information about the vehicle you were interested in? I would be happy to assist you in trying to locate another vehicle. I look forward to speaking with you.
Billy Gregg
General Manager
(972) 231-2600
Billy Gregg
General Manager
(972) 231-2600
May 2, 2017
Response from current dealership:
Sebring_1225,
We truly value your business and thank you for bringing this to my attention. Please contact me directly at (972) 231-2600. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you.
Billy Gregg
General Manager
We truly value your business and thank you for bringing this to my attention. Please contact me directly at (972) 231-2600. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you.
Billy Gregg
General Manager
Apr 18, 2017
Robert baxter was great! Very friendly service!
Apr 19, 2017
Response from current dealership:
Thank you Ervin for the kind words about Robert! We thank you for your business and look forward to your next visit!
Apr 17, 2017
Easiest car purchase I have ever made. No hassles and great prices on great vehicles. Would definitely buy from Cadillac of Arlington again.
Apr 19, 2017
Response from current dealership:
Thank you Sandie for the kind words! We thank you for your business and look forward to your next visit!
Apr 12, 2017
Response from current dealership:
Thank you Vallelunga for the kind words! We thank you for your business and look forward to your next visit!
Mar 29, 2017
Quick response and good communication with sales person and finance
department, but unwilling to bargain on price or to hold vehicle while I
traveled from out of state.
Apr 3, 2017
Response from current dealership:
Hi Chuck,
Thank you for informing me about what happened after your cargurus inquiry. I understand your frustration but we normally only reduce our price over time, and that's after pricing the vehicle below the average market value. I would like to know if there's anything I can personally do to make up for this, so we can earn your business. Please contact me when you can.
William Gregg
General Manager
wgregg@Group1Auto.com
Thank you for informing me about what happened after your cargurus inquiry. I understand your frustration but we normally only reduce our price over time, and that's after pricing the vehicle below the average market value. I would like to know if there's anything I can personally do to make up for this, so we can earn your business. Please contact me when you can.
William Gregg
General Manager
wgregg@Group1Auto.com
Feb 21, 2017
Great contact information and really worked to find us what we wanted. no
luck as of yet.
Feb 27, 2017
Response from current dealership:
Hi Anthony,
Thank you for your kind words. Feel free to contact me directly if there is anything I can do. 817-436-5853.
Dan Lowery
Internet Sales Director
Thank you for your kind words. Feel free to contact me directly if there is anything I can do. 817-436-5853.
Dan Lowery
Internet Sales Director
Feb 13, 2017
They sold the vehicle before I got there and then offered a totally different vehicle for me to buy
Feb 16, 2017
Response from current dealership:
I apologize that the vehicle you were interested in was sold. Could you please contact me with more information about the vehicle you were interested in? I would be happy to assist you in trying to locate another vehicle. I look forward to speaking with you.
Billy Greg
General Manager
(972) 231-2600
Billy Greg
General Manager
(972) 231-2600
Feb 2, 2017
Good ...Contacted me right away
Feb 3, 2017
Response from current dealership:
Thank you Deidra!
Jan 5, 2017
Initial contact was responsive. Follow up could use improvement.
Jan 6, 2017
Response from current dealership:
Thank you for your feedback about the lack of a follow up because that should not have happened. I want to use your case as a learning opportunity, so we can fix the issue in the future. Could you please give me a call at (972) 231-2600 so I can learn more?
William Gregg
General Manager
William Gregg
General Manager
Great response time via email and phone. Listened to what I wanted and didn't waste my time.
Dec 19, 2016
Response from current dealership:
Hi Holly, thank you for your kind words, we appreciate your review!
Dec 2, 2016
Great buying experience in and out!
Dec 3, 2016
Response from current dealership:
Thank you Eric! We are thrilled that you had such a great car buying experience here with us!
Oct 6, 2016
The car was exactly as advertised by the dealer and the dealer was very
pleasant to work with. He went over all of the features with us and helped
get OnStar set up for us.
Oct 7, 2016
Response from current dealership:
Thank you Gerald for the kind words! We thank you for your business and look forward to your next visit!
Sep 24, 2016
Affable fellow, polite and to the point. Responded well too all questions I
had.
Sep 26, 2016
Response from current dealership:
Thank you for the kind words. Please let us know if there is anything we can do for you.
Jul 30, 2016
Great Place to buy a Cadillac. Very nice facilities professional
staff, competitive prices. They sell Excellent Cadillacs no
auction vehicles.
Aug 1, 2016
Response from current dealership:
Alton,
Thank you for your kind words and enjoy your new vehicle. Please let us know if there is anything you need.
Thank you for your kind words and enjoy your new vehicle. Please let us know if there is anything you need.
Jul 19, 2016
My wife and I visited this car dealership and were received in a very cordial
manner. Really appreciated the way we were treated. There was no real
pressure for upsells.
We bought the car and are happy with it so far.
Jul 20, 2016
Response from current dealership:
Glad to hear you are happy with your purchase, Frank! We appreciate your business and your kind words.
Jun 15, 2016
Very polite and fast
Jun 15, 2016
Response from current dealership:
Akira,
Thank you for feedback, and we hope you enjoy your new SRX
Thank you for feedback, and we hope you enjoy your new SRX
May 18, 2016
Great prompt response. I just hit the wrong dealership at the time.
May 18, 2016
Response from current dealership:
Hi Jamaal,
Thank you for taking the time to give us your feedback. If there's anything we can do, please don't hesitate to contact me directly at 817-436-5853
Thank you for taking the time to give us your feedback. If there's anything we can do, please don't hesitate to contact me directly at 817-436-5853
May 6, 2016
Great service
May 6, 2016
Response from current dealership:
Frank, thank you for your business and your feedback. It is greatly appreciated. Enjoy your new CTS.
Apr 13, 2016
Response from current dealership:
Thank you for the kind words!
Apr 11, 2016
Yes - We worked with Marlin and Rodney and purchased the car
Apr 11, 2016
Response from current dealership:
Thank you for your business, Kurt!
Apr 8, 2016
5 stars!!!! Response was very
prompt and salesman was very
professional ..I like the fact that he
was honest!
Apr 11, 2016
Response from current dealership:
Thank you for your review, Shaun!
Feb 19, 2016
Response from current dealership:
Thank you fro your kind words!
Nov 16, 2015
I did not buy a car from them; however, they were very nice
and extremely knowledgeable.
Aug 18, 2015
I asked if they only do a Soft pull on my
credit they did a hard pull my credit
without my permission which made my
credit score drop that's the reason I did
not purchase a car from them
Aug 15, 2015
Fabulous!! Great Experience. Purchased
a vehicle this afternoon.