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EchoPark Automotive - Thornton
About Us
Buying your next car and selling your current one is simple at EchoPark® Automotive. Start by searching our wide selection of 1-4 year-old vehicles online. We’ll get you the best price (up to $3,000 less than the competition!), fees and financing terms in writing before you even come into one of our stores for a test drive. Our cars undergo an extensive multi-point inspection and reconditioning process backed by our own 30-day/1,000 mile warranty. We got rid of the haggling and replaced it with a hassle-free experience, so shop for your next car at EchoPark today.
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Today 9:00 AM - 9:00 PM (Open now)
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500 E 104TH Ave
Denver, CO 80233
Our Amenities
- Coffee Bar
- Internet Access
- Comfortable Waiting Area
- Children's Play Area
- Spanish-Speaking
Media
Service Info
Service Hours
Dealer Reviews
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I am extremely disappointed with my experience at EchoPark. Communication was poor, and the listing for the car was misleading. The team didnât seem knowledgeable
about the vehicle they were selling, and I was constantly contacted by different people who werenât communicating with each other. I requested a call to clarify some issues
but never received one. Worst of all, the car had a broken window that was never disclosed. Overall, it was a frustrating and unprofessional experience.
Aug 17, 2024
Everything went smoothly!
Aug 20, 2024
Response from current dealership:
Thank you so much for your kind words! Congratulations on your new vehicle! We wish you many happy miles ahead, and we’re here for anything you need on your journey. Safe travels and enjoy the ride!
Jul 9, 2024
Responded quickly
Jul 10, 2024
Response from current dealership:
Thank you! We want to make sure you are always taken care of.
May 27, 2024
No problems went as expected
May 30, 2024
Response from current dealership:
Thank you! We love playing matchmaker – so glad we could help you find your dream car. Thanks for the review! Send us pics from your future road trips. Call or stop by if you have any questions – we’re always here to help.
I was let down, my appointment was at 7pm and coincidently exactly at 7pm I get a text as I'm pulling in parking lot that the vehicle i was inquiring about was sold, but yet its still listed as for sale. So I know that was just a ploy to get me to come in. So I left, I'm not about playing games so if thats their way of getting customers then I'm not about that. So I thank them because if they hadn't done that then I would've never found the car I did buy somewhere else. Too bad for Echo's loss of sale.
May 3, 2024
Response from current dealership:
Hi, , thank you for taking the time to tell us about your experience. Reviews like this help us improve. What can we do to make this right? Contact us at 720 627 6386 and let us know.
Apr 17, 2024
Easy and fast service. Highly recommend.
Apr 19, 2024
Response from current dealership:
Thank you! We love playing matchmaker – so glad we could help you find your dream car.
Apr 15, 2024
Veneth did a great job! She was super friendly and knowledgeable and got me my dream car!
Apr 16, 2024
Response from current dealership:
Thank you for the kind words. Happiness is what we do, and if there’s anything else you need, let us know.
Mar 31, 2024
Spent 4 hours doing paperwork and paid them 10k before they realized they had already sold the car to someone else. Don’t buy the extra warranty. Rip off.
Tell you it’s one a one price dealership then add 700$ worth of forced fees.
Apr 6, 2024
Response from current dealership:
Hi, Sold Already Sold Car we appreciate your honesty, and for giving us a chance to improve by leaving this review. Our priority is you, so please contact us at 7206276386 so we can talk further.
Worst experience ever salesman acted like me
calling him back was a bit of a problem told me
he would call me back that was five days ago
Jan 31, 2024
Response from current dealership:
Hi, , thank you for taking the time to tell us about your experience. Reviews like this help us improve. What can we do to make this right? Contact us at 720 627 6386 and let us know.
Nov 20, 2023
It was ok. We had a 2:00 appointment but they were so busy when we arrived we were told it was
going to be about 30-40 minutes. When we complained a little they were able to get us the keys to
test drive in about 15.
Nov 25, 2023
Response from current dealership:
Thank you! We love playing matchmaker – so glad we could help you find your dream car. Thanks for sharing such positive feedback. Now get out there take some road trips!
Nov 16, 2023
great customer service
Nov 17, 2023
Response from current dealership:
Thank you! Your review is proof that our guests leave happier. We can’t wait to tell the team at EchoPark Automotive Denver (Thornton) they made your day. Thanks for such a shining review. Don’t hesitate to reach out if you we can help with anything else.
Oct 31, 2023
I'm glad I was able to get EchoPark Thornton on my radar. Very friendly and helpful when you walk in. I was greeted and helped right away by Leonard Garcia. He helped me with what I'd call was a no pressure buy he got me in to exactly what I wanted. Even if I wouldn't have walked out with a vehicle I feel like Leonard would of been just as happy as he was getting me the vehicle I wanted
Nov 2, 2023
Response from current dealership:
We’re really feeling the love right now. Thank you so much for leaving this wonderful review.
Lovely! This was the easiest car buying experience I've ever had. Seriously, zero pressure and they just let me test drive the car and make up my own mind about it.
Highly recommended.
Jul 5, 2023
Response from current dealership:
Thanks for the review! Send us pics from those warm-weather road trips. Call or stop by if you have any questions – we’re always here to help.
Jun 1, 2023
Great with communication and answering all our questions.
Jun 12, 2023
Response from current dealership:
Thank you! Your review is proof that our guests leave happier. We can’t wait to tell the team at EchoPark Automotive Denver (Thornton) they made your day.
Great selection, nice sales people. Pushy finance people. Had to walk out because they kept pushing me to accept a high interest loan and “just refinance later”
Feb 2, 2023
Response from current dealership:
We take each and every review seriously, and it looks like we didn’t deliver on a happy experience here. What can we do to make this right? Contact us and let us know.
Feb 1, 2023
Response from current dealership:
So glad you found ‘The One’ at EchoPark. We appreciate you telling our future guests about your great experience with us! Happiness is what we do, so thank you! And if there’s anything else we can do, let us know.
Jan 26, 2023
Response from current dealership:
So glad you found ‘The One’ at EchoPark. We appreciate you telling our future guests about your great experience with us! Let’s stay in touch. Please reach out if you need anything else, we’d love to help.
The dealership contacted me soon after I expressed an interest in the vehicle and I was able to set up an appointment for a test drive.
My salesperson Felicia was very friendly and helpful during the buying process. I requested a minor repair to the vehicle and they were able to make it happen while I waited. I would, however, recommend not coming on a Saturday as it is apparently their busiest day of the week. Otherwise it was a great experience and I am thrilled with my new car!
Jan 19, 2023
Response from current dealership:
We call this a win-win; a happy guest AND a great review! Thanks so much for sharing your thoughts. Happiness is what we do, so thank you! And if there’s anything else we can do, let us know.
Jan 1, 2023
Echo park was easy to work with and held the vehicle with a small deposit until we could get a flight and finalize the purchase.
Jan 4, 2023
Response from current dealership:
Your review is proof that our guests leave happier. We can’t wait to tell the team at EchoPark Automotive Denver (Thornton) they made your day. We’re here to help you, or your mom, cousin, girlfriend, sister's boyfriend’s uncle, a friend of a friend, etc., so reach out if you need us. Happy driving!
Dec 31, 2022
Response from current dealership:
Hi, Sean we’re 100% devoted to making you happy, and we’re so happy to read such a great review about EchoPark Automotive Denver (Thornton)! Happiness is what we do, so thank you! And if there’s anything else we can do, let us know.
Quick purchase of a Mazda CX-30 on the night of Tuesday, 12/20. Had a problem with the car battery that the team at Echo Park resolved. Good purchase
experience definitely do recommend Echo Park to others and will be back in the future.
Jan 5, 2023
Response from current dealership:
Your review is proof that our guests leave happier. We can’t wait to tell the team at EchoPark Automotive Denver (Thornton) they made your day. Happiness is what we do, so thank you! And if there’s anything else we can do, let us know.
Show older dealer reviews 321
Oct 27, 2022
Reserved the vehicle for a test drive, but it was sold by the time I got to my appointment. The salesperson helped me find another car I liked
Oct 31, 2022
Response from current dealership:
Your review is proof that our guests leave happier. We can’t wait to tell the team at EchoPark Automotive Denver (Thornton) they made your day. We’re here to help you, or your mom, cousin, girlfriend, sister's boyfriend’s uncle, a friend of a friend, etc., so reach out if you need us. Happy driving!
Oct 19, 2022
Excellent experience. They were very attentive and understood our needs.
Oct 21, 2022
Response from current dealership:
Your review is proof that our guests leave happier. We can’t wait to tell the team at EchoPark Automotive Denver (Thornton) they made your day.
The car I was supposed to go look at was sold. I contacted the person who I set the appointment with and never heard back.
Oct 20, 2022
Response from current dealership:
Hi, Morgan we appreciate your honesty, and for giving us a chance to improve by leaving this review. Our priority is you, so please contact us so we can talk further 720-627-6386.
Oct 11, 2022
Response from current dealership:
Happiness is what we do, so thank you! And if there’s anything else we can do, let us know.
Got in touch with me promptly. We decided to go with a different car. But these people were professional and courteous.
Sep 20, 2022
Response from current dealership:
Ken, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!
Called the dealership to verify that the car was still available. They said yes and told us it was going to be sitting in front waiting for us to take it for a test drive. Drove for an hour. 60 miles. To be told that the car was not there and that it was sold. After telling us and verifying that it would be WAITING for us to drive. When we asked to speak to a manager, all of a sudden the car was FOUND. AMAZING. Don't shop for a car here. We don't recommend. Zero stars in our rating.
Jul 6, 2022
Response from current dealership:
Nick, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to have a better understanding about your experience. Please reach out to us at (720) 627 6386 at your earliest convenience and we will do our best to resolve this with you.
Great dedicated sales staff issue was after purchase. EcoPark sold me an SUV that they did
not have the title to. Try calling and talking to someone not in sales. GM wont call me back.
Title clerks will not call me back. I paid cash. I am not waiting on the state to give me plates. I
am waiting on EchoPark to give me the title. EchoPark hangs up or avoids my calls.
Jun 2, 2022
Response from current dealership:
Gordon, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to work towards a resolution, so if you are willing, please reach out to us at (720) 457-1886 to discuss this further.
Apr 3, 2022
Pleasant sales person, I decided the car was not for me.
Jan 31, 2022
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to be of service to you again in the future.
Best wishes,
EchoPark Automotive Denver (Thornton)
Best wishes,
EchoPark Automotive Denver (Thornton)
Jan 19, 2022
Respondent was prompt, knowledgeable and informative.
Jan 2, 2022
Only Three salesmen in the whole place and the Sales manager has to call the ‘Owner’ before he makes any decisions.. don’t waste your time
Jan 4, 2022
Response from current dealership:
Taco Lover, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (720) 627-6386 We look forward to hearing from you.
Anthony was extremely helpful. He walked down the car while on the phone with me and even drove it to answer a question. The entire team was great! I purchased this car from them with ease. Completely recommend Echopark :)
Dec 14, 2021
Response from current dealership:
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at EchoPark Automotive Denver (Thornton)! Thank you, and have a fantastic day!
Nov 18, 2021
Very disorganized dealership. The left hand
doesnât know what the right hand is doing. They
led me on a wild goose chase and 1 hour later I
discovered before they did that the vehicle I was
interested in was already sold. A total waste of
time.
Dec 5, 2021
Response from current dealership:
Hi Pam, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like to work towards a resolution, so if you are willing, please reach out to us at (720) 627-6386 to discuss this further.
Always the best experience with Echo Park . Their a true no haggle
type of dealer .No junk fees and always trying to help the client . Kevin
was our sales rep. He was super helpful and knowledgeable. We
walked out of their with our sons 2020 Grand Cherokee which is in
pristine condition. Thank so much Kevin!!! Hes also bilingual !!!
Dec 11, 2021
Response from current dealership:
Perla, reviews like this give us motivation and help us ensure we provide high-quality care. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Nov 1, 2021
I wonât use these guys.. nice to you then your
buying the car. As soon as you drive off the lot..
they wonât respond to your calls.. after multiple
times⦠they have nice cars but lack of help after..
I wonât go back.
Dec 21, 2021
Response from current dealership:
Hi Mark, we regret to hear that your recent experience was anything less than exceptional. Please reach out to us at (720) 627-6386 when you can so we can address this situation directly. Thank you and have a great day.
Oct 25, 2021
Great dealer
Oct 30, 2021
Response from current dealership:
Journy, thank you for your kind review; we are happy to pass along your comments to the team here at EchoPark Automotive Denver (Thornton)! Journy, thanks for taking the time to leave a review.
Oct 4, 2021
Response from current dealership:
We appreciate your positive review about your recent experience with us! We're looking forward to your next visit with us!
Sep 23, 2021
Response from current dealership:
Keith, thanks for your praise and kind comments about our team. Feel free to reach out to us if you need anything. Have a wonderful day.
I have bought from Echo Park before. Although I did not this time, they are very professional and easy to deal with.
Sep 9, 2021
Response from current dealership:
Joe, thank you so much for the positive review! We're looking forward to your next visit with us!
Sep 7, 2021
Response from current dealership:
Elizabeth, we are so pleased you enjoyed your visit to EchoPark Automotive Denver (Thornton)! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Gray was amazing. He explained everything to where I can understand and made sure I was comfortable during the entire day
Sep 7, 2021
Response from current dealership:
Christine, we are very happy we could provide you with a positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Jul 25, 2021
Great
Jul 27, 2021
Response from current dealership:
Kursat, we're glad you had such a wonderful experience with us! If you have any further questions, please don't hesitate to reach out!
I had a great experience at EchoPark, tho when I showed up I was told the car I came for was no longer available (I drove 2 hrs to get
there). Armando did a phenomenal job walking me thru how they work, what inventory they have, taking me on couple of test drives,
although at the end I didnt purchase a vehicle. The service was great, and there was not pressure at anytime to commit. Still looking
for a car, and will go there again if they get what I need. Thanks Armando.
Aug 1, 2022
Response from current dealership:
Hello Edward, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!
Jul 10, 2021
Echo Park was very easy to work with. Car was in amazing condition
Aug 1, 2022
Response from current dealership:
Hi Philip, thank you for taking the time to leave a review for us at EchoPark Automotive Denver (Thornton). We're happy we could meet your expectations! If you have any further questions, please don't hesitate to reach out!
Would love to have this baby! Sliver looks better grey and soon as I can purchase or financing it’s a go for sure. She’s mine
Aug 1, 2022
Response from current dealership:
Josh, we're glad to hear you enjoyed your visit. If you're ever in need of more help, please let us know!
Jun 18, 2021
Sold the car that we had agreed to purchase and didn’t bother to reach out to Inform us. Not professional behavior. Will not recommend dealer to others in the area.
Jul 30, 2022
Response from current dealership:
Debe, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We'd like the opportunity to discuss this with you. Please reach out to us at (720) 627-6386 at your earliest convenience to discuss how we can turn your experience into a positive one.
Jun 17, 2021
Echo park does not allow for contactless purchasing. We found that the person answering the phone was extremely unpleasant, rude and not
very helpful. It was a very poor experience. when we asked for a call back about a vehicle I don't think anyone called us back from this
location. We contacted several other dealerships who were much more helpful and willing to provide better customer service. Based on our
experience I would not recommend Echo Park.
Jul 30, 2022
Response from current dealership:
Tanya, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to have a better understanding about your experience. Please reach out to us at (720) 627-6386 at your earliest convenience and we will do our best to resolve this with you.
Jul 30, 2022
Response from current dealership:
Preston, we're glad you had such a wonderful experience with us! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Aug 1, 2022
Response from current dealership:
Hello Mohamed, unfortunately we do not hold vehicles for us guest here. We'd like the opportunity to discuss this with you. Please reach out to us at (720)627-6386 at your earliest convenience to discuss how we can turn your experience into a positive one.
NEVER EVER will I return to this dealership. I scheduled an appointment, told them I was coming from Colorado Springs. Got there at the scheduled time(1hour and 30 min one way ) 3 hours round trip To only be told they could not find the car I came to look at, and tried showing me two other vehicles that were 15k more then the one I was interested in. This place is unprofessional and very ghetto. They definitely lost out on a 25k cash buyer. They did that to get me in the door and try to buy something more expensive. They right away sit you down start doing numbers and after the numbers are added they want to show you the car. I absolutely hate this place.
Aug 1, 2022
Response from current dealership:
Isabel- we are sorry to hear about the lack of communication. If a vehicle is sold or transferred we do try to follow up with our guests. Our guides do try to find a vehicle that is comparable. We would love to hear more about your experience. Please reach out to our Guest Loyalty Center at 720.627.6386. Thank you.
Aug 1, 2022
Response from current dealership:
Thank you so much Teri, and we hope to see you soon! Have a great week!
We had a really good experience at Echo Park Automotive. Our salesman Richard really nice and professional. Would recommend to other people to check them out.
Aug 1, 2022
Response from current dealership:
Good morning, and thank you for the kind review of your experience at EchoPark Thornton! We appreciate you reaching out, and if you need anything please don't hesitate! Have a great day!
Mar 3, 2021
Courteous and professional called but did not have truck I was seeking
Aug 1, 2022
Response from current dealership:
We appreciate your positive review about your recent experience with us! Please feel free to reach out with any questions or comments, and have a great day!
Great follow up provided good information I did not purchase a car but I would recommend the dealership.
Jul 30, 2022
Response from current dealership:
Thank you so much again for your feedback! We hope you have a great day!
Feb 20, 2021
Great experience. In and out in an hour. Will use again.
Jul 30, 2022
Response from current dealership:
Fran- thank you for the great review and rating! Happy motoring!
Aug 1, 2022
Response from current dealership:
Thank you so much Doug, and we look to having you back!
My salesperson worked really hard to find the vehicle I was searching for, and considering I made a purchase on the spot, he hooked me up with exactly what I needed which I appreciate! However he was visibly upset when I didn't buy the add-on insurance offered by ally through the dealer, which was an extra $3200. It would have added an extra $100 to my monthly payment, which I just could not afford. He made sure to tell us "if anything goes wrong, don't call us!!" which gave me.. sketchy vibes. Please don't treat me as less-than, when I was very clear about how much I am able to afford
Aug 1, 2022
Response from current dealership:
Carol, thank you for your review; we will be sure to pass along your comments to the team here at EchoPark Automotive Thornton. Thank you for the feedback and have a great week!
Aug 1, 2022
Response from current dealership:
Thanks for the kind review Sarah! Please feel free to reach out to us with any questions or comments. Have a great week!
Dec 31, 2020
If I could give 0 stars I would. I was contacted by Raven via text which is what I requested. Right out of the box she informed me “we don’t negotiate” she treated me like I was an annoyance and didn’t want to be bothered. Told me to go to carcrash.com to get the value of my trade in. What a joke. They low balled so low on my 2 year old excellent condition truck, I had to laugh.
Jul 30, 2022
Response from current dealership:
Cheri- we are sorry to hear about your experience. Our vehicles and trade ins follow along with KBB value. We don't negotiate, as our prices are already so low! If you would like more information please reach out to our Guest Loyalty Center at 720.627.6386. Thank you.
Exactly what I was looking for, great car for the money and excellent customer service from the dealer. Dealership does what they say they are going to do
Aug 1, 2022
Response from current dealership:
Good morning Cameron and thank you for the review on your recent visit to EchoPark Automotive Thornton. Have a great day and Happy New Year!
Dec 20, 2020
Kelly was a fantastic sales person! I am so glad she helped us with our purchase!
Dec 9, 2020
Our experience was a no hassle and a great and smooth transaction. We owe our experience to
Andrew Linton who was our rep. throughout the transaction. He was honesty, educated, kind and
made sure all of our needs was met. We are very satisfied. I would recommend this dealer to
anyone.
Leonard Garcia was very informed about the cars he showed us was very
professional and courteous.
Aug 1, 2022
Response from current dealership:
Thank you for the review. Have a great day!
My salesman Julio did a great job during the process. He even took some time to show my daughter what
to look for in purchasing a pre-owned car. Awesome experience.
Aug 1, 2022
Response from current dealership:
Hello Cliff thanks for sharing your recent experience with us. We will make sure Julio is aware of the awesome experience!
Nov 7, 2020
Purchased this vehicle. Was a perfect experience.
Aug 1, 2022
Response from current dealership:
Thank you for the review on your recent visit to EchoPark Thornton. Jay, we strive for 100% satisfaction, and it is great to see you had such a positive experience at EchoPark Automotive Thornton. Thanks again and if you need anything please feel free to reach out. Have a great day!
Oct 29, 2020
Good experience. I recommend getting the car inspected by a mechanic not associated with the dealer. Mine found some problems that Echo park did not tell me about, but they fixed them once I brought them the report.
Aug 1, 2022
Response from current dealership:
Hi Holly, thank you so much for your positive comments about EchoPark Automotive Thornton! Thanks again, and have a great day!
I have been mildly interested in this vehicle. I was going to test drive it, however something came up and I had to
cancel the appointment. The dealership was very understanding.
Jul 30, 2022
Response from current dealership:
Thanks for stopping in Mark, and if you need anything please feel free to reach out! Have a great rest of your week!
Aug 1, 2022
Response from current dealership:
Thank you for the nice review, Ann. Please reach out to us if you have any questions or comments, and have a great day!
When I arrived at the dealership the car was not up front and ready for me which I thought it would be. While test driving the vehicle I was hearing some knocking sounds when hitting bumps. My contact person said they would have the technicians look at it and let me know. I still never found out what the knocking sound was and they sold the car already. I just hope they let the person who bought it know about it!
Aug 1, 2022
Response from current dealership:
Jrivera, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to have a better understanding about your experience. Please reach out to us at (720) 457-1886 at your earliest convenience and we will do our best to resolve this with you.
Oct 14, 2020
Fast service, not pushy, friendly. The staff didn’t know a lot about either vehicle though.
Aug 1, 2022
Response from current dealership:
Kim, we really appreciate your feedback and will be sure to share it with our Sales team. Thank you, and have a great day!
They were very quick to respond, helpful, and courteous.
10/10 would work with them again.
Oct 23, 2020
Response from current dealership:
Thank you for the 5- star review! We appreciate your feedback, and look forward to having you back soon. Have a great day!
Oct 7, 2020
Sarah was fantastic. Seamless transaction. First time visiting and EchoPark location. It was
worth it. Thanks
No real management or organization to this place. Sales people donât
work on commissions which is good and bad. They donât push but
absolutely zero follow up. Car guru info describes paperless
transactions but they donât do anything like that. Gave up trying to buy
vehicle i was interested in
Sep 28, 2020
Response from current dealership:
Dave- we would love to hear more about your experience. EchoPark is streamlined to provide a more pleasant experience for every guest. Please reach out if you would like to give EchoPark a second chance or to discuss your recent experience. You can contact our Guest Loyalty Center at 720.627.6386. Thank you.
Sep 17, 2020
Easy. Fair prices. Same person start to finish. Will buy again.
Sep 28, 2020
Response from current dealership:
Jason, your satisfaction is our top priority. Thank you for the review. Have a great Saturday!
I am very pleased with the overall experience at your facility. Our salesperson Ryan was a pleasure to work with.
Sep 23, 2020
Response from current dealership:
Cheri - Thank you again for taking the time to let us know how we did. We hope you have a great day!
The dealer was quick to respond and make an appointment that same day. At time of arrival the check in was quick and the wait to get in contact with our sales person was no more than 5 minutes. Because of COVID, the sales person did not come in the car with us when we test drove the vehicle (which made us feel that we were in a good environment.) The car was clean enough for the test drive but it was detailed at the moment of doing the paper work before handed to us. The customer service over all was great. Very friendly and helpful. Our sales person Grey took the time to answer every question we had and never rushed a step. The dealer itself felt very modern which I enjoyed. Definitely would recommend coming here to anyone.
Sep 28, 2020
Response from current dealership:
Perla, we're happy you found our staff to be so supportive during your experience here at EchoPark Automotive Thornton. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great weekend!
Would not answer any questions regarding vehicle and would not comment on pricing. Only response
was "When can I get you in for a test drive?"
Sep 17, 2020
Response from current dealership:
Jared- we are sorry to hear about the response you were getting. Our Experience Guides can answer any questions you may have. Please reach out to our Guest Loyalty Center at 720.627.6386, to discuss your review and experience a bit more. Thank you.
Sep 9, 2020
Unprofessional - they handled our application, checked our credit, we agreed on pricing and we were ready to drive there to sign and purchase. Literally as we were walking out the door, they called to tell us the car was sold to someone else. No heads up that someone else was looking at the car - just too many people working there who don’t talk to each other, each one just looking out for themselves- very disappointing.
Sep 17, 2020
Response from current dealership:
Beverly- we are so sorry to hear about you not being able to get the vehicle you wanted. It was definitely a miscommunication error on our part. Since we do not hold vehicles for our guests, we try to find a vehicle that is comparable and meets our guests needs. We would love to talk to your more and see what we can do to change your opinion of EchoPark. Please reach out to our Guest Loyalty Center at 720.627.6386. Thank you.
Aug 24, 2020
You are the best
Aug 26, 2020
Response from current dealership:
Roman- we hope that whenever you are ready to purchase, that you chose EchoPark. Thank you!
Aug 4, 2020
Very prompt at responding & very friendly. Large & reputable company!
Aug 10, 2020
Response from current dealership:
Nichole- thank you for the awesome rating and review! Have a wonderful day!
Jul 25, 2020
Really good
Jul 28, 2020
Response from current dealership:
Veronica- thank you for the rating!
Jul 24, 2020
pretty good dealer, has a variety of cars
Jul 28, 2020
Response from current dealership:
Akshay- thank you for the review and rating! Have a great day!
Jul 14, 2020
Great freindly
Jul 10, 2020
Dealer held vehicle for me since I had to travel 5 hours to look at it. I was surprised at how large their inventory
was. A very busy place! I recommend making an appointment. We had to wait for about a half hour, but the
waiting area is very nice with comfortable seating. Employees all wore masks. Nick was our salesman, and he
was friendly and competent. Since I was pre-approved, the process was streamlined. I'd definitely shop there
again.
Jul 16, 2020
Response from current dealership:
Lisa- we are thrilled we were able to get you into a great car! We hope you are loving it. Happy motoring!
Jul 7, 2020
Extremely easy process!
Jul 16, 2020
Response from current dealership:
Maria- thank you for the great rating!
Jun 26, 2020
Very busy, but efficient. Original car choice had sold, but purchased an excellent alternative.
Jun 24, 2020
Dealership was friendly and responsive and test drive was on time.
Jun 23, 2020
We didnt buy the car from EchoPark but they were very cordial when I spoke to them. The car was sold soon after we interacted with
EchoPark.
Millo was great! It was a great car buying experience all the way around. No pressure. I bought the truck I wanted at the price I wanted. The other options presented to me were at no pressure. I only have positive things to say.
Jun 23, 2020
Response from current dealership:
Geoff, we strive for 100% satisfaction, and it is great to see you had such a positive experience at EchoPark Automotive Thornton.
Initially, the experience was good. Super easy to schedule an appointment for the vehicle. However, after driving 1 1/2 for the appointment and checking in for our appointment, we noticed that another customer was driving away with the vehicle that we had reserved. Upon inquiry, our sales rep stated that the vehicle had been sold. No communication from any member of the dealership prior to/during our 1 1/2 hour drive that could have saved us the trip.
Jun 17, 2020
Response from current dealership:
Seth- we are sorry to hear about your drive to EchoPark, just to have the vehicle of interest being sold. With our vast selection we try our hardest to find something comparable. We would love a second chance to help you find your perfect car. Please reach out to our Guest Loyalty Center at 720.627.6386. Thank you.
Jun 6, 2020
Very good experience. I like the no haggle price.
Jun 5, 2020
Quick and easy process to purchase a new vehicle.
Said was unable to purchase unless used their financing, even when paying with cash. Spoke to one sales person, then called back and got the same answer.
Jun 15, 2020
Response from current dealership:
We would like to have a better understanding about your experience. Please reach out to us at (720) 457-1886 at your earliest convenience and we will do our best to resolve this with you.
Jun 23, 2020
Response from current dealership:
Dale- thank you for the rating! If you have more questions please call our Guest Loyalty Center at 720.627.6386. Thank you.
Jun 15, 2020
Response from current dealership:
Harris, we're happy you found our staff to be so supportive during your experience here at EchoPark Automotive Thornton.
They would not work with my Federal credit union for financing which seems ridiculous as long as they get their money. I guess they want to finance all of their vehicles.
May 27, 2020
Response from current dealership:
Jose- we are sorry to hear that you were disappointed with our methods. We have different finance options that we use in order to keep the pricing on our vehicles so low. If you have more questions about our process please watch our video on the EchoPark website, or reach out to our Guest Loyalty Center at 720.627.6386. Thank you.
I set up an appointment at 8:16 AM for Noon the same day. I drove 40 minutes to my appointment, arrived on time; to be told that the car had
sold an hour ago. An ounce of communication would have saved two hours of my day. The Dealership appears very nice and professional but
apparently lacks in internal communication. I would not recommend spending your time on-line with this dealer. You might as well just go there
and see if they have something you want. I'm one customer of thousands, my opinion isn't going to make or break them, nor would the sale of
this car.
In today's times I expect better from any company.
May 27, 2020
Response from current dealership:
Stan- thank you for the feed back. We do apologize for the lack of communication. It is an experience we will use as a teaching moment. We do try to communicate that with our team for different appointments, but it looks like we dropped the ball. We would love the chance to make up for it. Please reach out to our Guest Loyalty Center at 720.627.6386. Thank you.
May 19, 2020
Unable to answer my simple questions without fishing for al financial info first
May 27, 2020
Response from current dealership:
Mikie- we would love to hear more about your experience. Although finance plays a role in most of the questions we get, we want to know what questions you had. Please reach out to our Guest Loyalty Center at 720.627.6386 for help with those questions and to help change your perspective on EchoPark. Thank you.
May 16, 2020
Preset appt.
They were not ready. One car I requested to drive was not even on their radar.
Seemed very unorganized.
May 27, 2020
Response from current dealership:
John- we are sorry to hear about your experience. Although we try our hardest to make sure everything is good to go, we do make mistakes, like not having the vehicle pulled up. We would love to make amends and have you reach out to our Guest Loyalty Center at 720.627.6386. Thank you.
May 5, 2020
Amazing -straight forward, high quality truck, easy, fast process - no pressure for add-ons, etc.
Jun 15, 2020
Response from current dealership:
We appreciate your positive review about your recent experience with us!
The dealership personnel are very kind and courteous. I really enjoyed my experience there and would recommend them to anyone buying a vehicle.
Jun 15, 2020
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Jun 23, 2020
Response from current dealership:
Ignacio- thank you for the review! Have a great day!
They reached out within an hour of contacting them and set up a test drive for me the next day. They were super welcoming when I showed up and had the truck cleaned and pulled up front with my name on it. We ended up finding another truck that we liked more, the credit app was painless, the paperwork was painless. Overall a super smooth experience.
Apr 17, 2020
Response from current dealership:
Chelsea- we love a painless process! At EchoPark we work hard to make sure that our guests find their perfect cars all with ease! We hope you are loving your new truck! Happy motoring!
Apr 14, 2020
So I wasn’t very sure what I wanted as far as a truck or SUV. I ended up needing to look around at different vehicles to decide. In my mind I was a major pain in the butt. However, the representative, Brie, who assisted me in every step, took me around and was super helpful, polite, and accommodating to my needs. She answered all the questions in a professional and knowledgeable way. There is no haggling at this place. It sounds weird, but the stress and frustrations of buying a car were zero. My wife, and I dread shopping for cars as it is a hassle. This was not the case at eco park Thornton however. We left feeling happy. We were able to enjoy the SUV we purchased without feeling like we just got taken for or had our time wasted. I highly recommend this dealership.
Apr 17, 2020
Response from current dealership:
Steve- thank you for taking the time to write such a positive review! We know that purchasing a vehicle can be very stressful, but it awesome to hear that we made the process so quick and easy! EchoPark and our amazing team, try our hardest to make sure that every guest finds their perfect vehicle and leaves happy! We appreciate the review and hope you and your wife have a wonderful day!
Apr 14, 2020
Response from current dealership:
Darrell- thank you for the awesome rating! We hope you have a wonderful day!
Apr 13, 2020
Response from current dealership:
Karen- we are sorry that now is so out of our control, but we hope to see you soon! Have a good day!
Apr 3, 2020
Response from current dealership:
Pattrick- thank you for the great rating! We hope you have a fantastic day!
Apr 1, 2020
Response from current dealership:
Todd- thank you for the great rating. Have a great day!
The trade in process was a breeze. I found a great car at the perfect price. Isabella was a great sales associate and was able to meet all my financial needs. All in all I really enjoyed my experience!
Mar 30, 2020
Response from current dealership:
Abraham- we are so happy to hear that we were able to meet all your needs! Enjoy your new vehicle and happy motoring!
Mar 26, 2020
I called them about the car listed and told them I would buy a ticket and fly out to get it because they
do not accommodate shipping, in person only! They said they would hold the car and I said I would
wire the money. They said they would call me the next day, they NEVER called back and when I called
back they said they sold it. Terrible!
Mar 27, 2020
Response from current dealership:
Tony- We are sorry to hear that we didn't communicate the vehicle being sold. We would love to hear more from you, and see if there is a possibility of a second chance. Please reach out to our Guest Loyalty Center at 720.627.6386. Thank you.
Mar 24, 2020
Price was good. Didn’t feel pressured at all by dealer and he answered all of my questions. I love the car!
Mar 26, 2020
Response from current dealership:
Nicole- thank you for the awesome review and rating! We hope you have a wonderful day!
Mar 26, 2020
Response from current dealership:
Nancy- we are so happy to have provided excellent service! Have a wonderful day!
Mar 22, 2020
Very fast
Mar 26, 2020
Response from current dealership:
Tom- thank you for the great rating! Happy motoring!
Mar 16, 2020
Answered my questions
Mar 20, 2020
Response from current dealership:
Greg- we are happy we were able to answer your questions. Happy motoring!
Mar 14, 2020
The wait was long, but I went in on a Saturday and they tried to work with me as fast as possible.
Mar 14, 2020
Response from current dealership:
Amy, thank you for the high star rating! We're glad we could be helpful.
Mar 9, 2020
Great experience! The only problem is that I called and made an appointment to look at a specific vehicle and when we got there, it had been transferred to Colorado Springs. I wish they would’ve told me about this ahead of time. But they were able to find a very similar vehicle that we fell in love with. Would definitely recommend these guys. Cipriano was great!!!
Mar 14, 2020
Response from current dealership:
Hello Raymundo, thank you; we appreciate your feedback! We are sorry about the miscommunication about the vehicle you where interested in getting transferred. Its great to hear that even with that hiccup Cipriano was able to find you a similar vehicle that you love. We look forward to your future visits. Take care.
Mar 9, 2020
Very nice experience, was in and out in about two hours. There were no surprise fees and the sales lady was friendly and knowledgeable
Mar 14, 2020
Response from current dealership:
Thank you Amanda for taking the time to let us know how we did. We hope you have a great day!
Easiest car buying process we have ever been through. In and out in about an hour, staff was very friendly and easy to work with. Love our new truck!
Feb 26, 2020
Response from current dealership:
We are so thrilled to hear that you are loving your new truck! Glad to see that your experience was quick and easy! We hope you have a wonderful day!
Fast friendly service! The dealership is very clean and comfortable, they even have a kids play room. We Left with the truck we wanted with no hassles! The truck was exactly as described and cleaned and polished before we left. We will definitely use Echo park again.
Feb 24, 2020
Response from current dealership:
Thank you for the great rating and review! It is awesome to hear that you left in the perfect truck with no hassles! Happy motoring and have a fantastic day!
Feb 15, 2020
Very knowledgeable, very helpful. I purchased this car for my son without being there and they made the transaction a very easy process.
Feb 24, 2020
Response from current dealership:
It is so awesome to hear that EchoPark was able to accommodate you and your son to find him the perfect car! We hope you both have a wonderful day!
Feb 15, 2020
Always a great experience
Feb 24, 2020
Response from current dealership:
We are so happy to have provided a great experience! Have a great day!
Feb 9, 2020
First time at this dealership, was a great experience.
Cody H. was my salesman. He was very personable and knowledgeable. Loved the low key atmosphere and every employee greeted you with a smile. The vehicle that I was interested in was described correctly on the web site.
I would recommend this dealership to family and friends.
Feb 24, 2020
Response from current dealership:
Thank you for the review, rating and recommendation! We really appreciate reviews like this showcasing how awesome our experience guides, like Cody, really are! We hope you are loving your new car! Happy motoring!
Feb 24, 2020
Response from current dealership:
Emiliano- we hope we get to see you soon! Have a great day!
Dealer was quick to respond, set up an appt for test drive of multiple vehicles. although the vehicle I was most interested in was already sold,
Dan was able to get me into a comparable vehicle. I was able to test drive/inspect several different vehicles with no rush from my salesman
Dan. Completely different vibe for a car dealership - No pressure to buy, very relaxed setting. I would definitely recommend coming here for
your next purchase. 10/10
Feb 24, 2020
Response from current dealership:
We are so happy to hear that Dan was able to get you into a great, comparable car! We hope you are loving it! Happy motoring!
Jan 29, 2020
Prompt reply and follow up
Mar 1, 2020
Response from current dealership:
Judy, we really appreciate your positive review!
Mar 1, 2020
Response from current dealership:
Raja, thank you so much for your high rating!
Jan 23, 2020
Experience buying was fast and painless.
Mar 1, 2020
Response from current dealership:
Lori, thank you for sharing your positive experience!
Jan 14, 2020
The description and pictures of the car were exactly what they said and posted. This was the quickest and most pleasant experience I've ever had buying a car. I highly recommend Echo Park Thornton. Thank you
Jan 20, 2020
Response from current dealership:
Lisa, Thank you for taking the time to let us know that our description and photos were accurate and that we were able to provide you with a quick and pleasant experience. We greatly appreciate you recommending and choosing echopark. Untill next time happy motoring.
Jan 12, 2020
My vehicle blue book low and the salesman still ran my credit I feel they knew they will not gonna take my car in is a trade they would give me the loan would not take my car is a trade I wish they had been honest with me up front and I would not have run my credit
Jan 17, 2020
Response from current dealership:
Elizabeth- I am very sorry you feel like we were not honest. If you would like to call our Guest Loyalty Center at 720.627.6386, we can talk about your experience. Have a great day and we look forward to your call.
Jan 15, 2020
Response from current dealership:
Joe- We are so glad that we were able to help you! Have a wonderful day!
Jan 7, 2020
Had a awesome experience, the dealer was quick to respond to my inquiry, the listing accurately describe the conditions of the vehicle. Did not buy the vehicle I went in for, but did buy a different one. They have a great selection of vehicles. The sales person was great, friendly and accommodating, I would recommend to anyone buying a car or truck come to Echo Park first..
Jan 15, 2020
Response from current dealership:
Don- thank you for such a great and honest review! I am so glad to see that EchoPark got you into an awesome car! We are so happy to have helped. Have a wonderful. day!
Dec 30, 2019
Since you can't do 1/2 stars, I'm just putting it out there that I'm giving this a 4.5/5 (went with a 5 just because they were great to work with).
I've never worked with a dealership like EchoPark, and overall it was a great experience! They were extremely patient with me when it came
to me making a decision on whether or not to purchase the Dodge Charger. I'm only going with a 4.5 because the car could have been fixed
up a bit better prior to selling it (some of the interior trim is peeling and could have been easily fixed, random chips in the windshield that could
have been fixed)-- partially my fault for not calling it out and requesting it be fixed, but still something that should have been done prior to
selling. Make sure you check the cars thoroughly before buying! Overall, I would definitely shop there again.
Jan 23, 2020
Response from current dealership:
Thank you for writing this review! We are sorry about not having half stars! All of our cars go through a 190 point inspection to make sure that everything passes our standards and is priced as such. If you would like to learn more about this please call our Guest Loyalty Center at 720.627.6386. Thank you!
Dec 26, 2019
Sean Wingo was great to deal with ! Echo has an amazing operation to sell cars !
Dec 31, 2019
Response from current dealership:
Gary- We are so happy to hear that Sean and EchoPark were so great! Happy motoring!
Dec 23, 2019
I had very little experience with Echo Park.
Contacted them about a 2019 GMC Acadia.
Scheduled to check it out the next day. Later that
day received an email that the vehicle had been
sold.
Dec 31, 2019
Response from current dealership:
Richard- We are sorry you weren't able to see the Arcadia. Our inventory is constantly changing, if you find another vehicle you can always call our Thornton location and we can help you place a hold! We hope you find a perfect car! Have a great day!
Dec 26, 2019
Response from current dealership:
Thank you for your rating and review! We hope you have a great day!
Dec 26, 2019
Response from current dealership:
Fredi- thank you for your review and letting us know about our quick response time! Have a great day!
Dec 20, 2019
It took a lot longer than 1 hour, so that was the only bummer. We bought what we wanted & our rep Nick G was great to work with! Highly recommend them.
Dec 26, 2019
Response from current dealership:
Norma- We are happy to see your overall experience was great. We are sorry about the wait. EchoPark strives for about a 2 hour wait. So we do apologize if it was more than that. We hope you have a wonderful day!
Dec 7, 2019
They no longer had this particular model but were able to send me models similar to my inquiry, haven't had the chance to get down there to look at cars yet though.
Dec 1, 2019
Very prompt
Dec 11, 2019
Response from current dealership:
Lalit- thanks for the rating! Have a good day!
Nov 28, 2019
Jessica was very nice, she contacted me right away.
Dec 11, 2019
Response from current dealership:
Mike- we are so happy that Jessica made your experience here great! Have a good day!
We had a great experience with our car purchase. When we arrived they were expecting us and
the car was ready and waiting for us to test drive it. Our sales person wasn't at all pushy and was
willing to show us other cars we asked about. He was knowledgeable in his answers, and if he
didn't know the answer he told us that.
The only thing that was confusing was how we corresponded with several different sales people.
They were all super informative, but it was confusing as to who we were dealing with.
Nov 21, 2019
Response from current dealership:
Thank you for the great rating! We really appreciate it. We are sorry for the confusion but we are glad that your experience here was informative and helpful!
Nov 21, 2019
Response from current dealership:
Thank you for the great rating! We appreciate it. Have a wonderful day!
Nov 16, 2019
Best car buying experience ever. Ask for Leonard Garcia
Nov 21, 2019
Response from current dealership:
Vince- thank you for the kind words and great rating! Happy motoring!
Nov 9, 2019
They are very nice and it was a great experience
Nov 12, 2019
Response from current dealership:
Stephen- We are happy to hear that your experience was great! Have an awesome day!
Nov 6, 2019
Great experience.
Nov 7, 2019
Response from current dealership:
Shay- thanks for the rating! Have a wonderful day!
Nov 4, 2019
Our experience with Echo Park was fantastic. We worked with two different people. Rob helped us with finding the car. On two separate occasions we were allowed to test drive the vehicle and he was extremely knowledgeable about the vehicle. When we were ready to purchase the vehicle, Rob was not available but Jordan stepped in and was excellent to work with. Jordan showed his love of cars during the purchasing process. It is fun to work with people who truly love vehicles! He was quick and efficient and had us in and out within an hour and a half.
Nov 6, 2019
Response from current dealership:
Shelby- We are so happy to hear that your time with us was fantastic! We can't wait to share your experience with our team and with Rob and Jordan! Thank you for the very kind review and have a wonderful day!
Nov 6, 2019
Response from current dealership:
Thanks for the great rating! Have a good day!
Oct 16, 2019
It was good
Oct 17, 2019
Response from current dealership:
Ryan- thank you for the high star rating! Have a wonderful day!
Sep 30, 2019
Sales person was very helpful in answering questions. We chose to go with a different dealership
and a different car.
Sep 30, 2019
Didn’t get the escape, got the Edge I saw on your site. Great Dealer/salesman, will definitely consider this dealer again on next used car.
Sep 28, 2019
Polite, efficient & better than most experiences with car dealers.
Sep 28, 2019
Nick helped me out. Super easy process, didn’t feel pressured into anything. Had good genuine conversations, and was out of there with the car I wanted. 10/10 would recommend coming here to buy a car.
Sep 25, 2019
Stress free purchasing. Nobody to hound you and make you uncomfortable. One person to deal with through the whole process.
Sep 19, 2019
Friendly staff and decent prices. Have a few minor issues with the truck, we'll see how well they take care of it.
Sep 15, 2019
It was great! Will buy from you again!
Oct 15, 2019
Response from current dealership:
Thank you for the high star rating! We are glad that this was your best experience. We hope you have a great day!!
Aug 27, 2019
Car wouldn't start even though I had an appointment to come look at it. The battery was dead and they weren't able to do that simple maintenance, or get the car ready for me
to drive before I came. Jumping a car battery seems very basic to me at a giant car dealer.
Aug 24, 2019
I ending up buying a different vehicle at Echo Park. They have an excellent selection.
The point to remember about Echo Park is it is first come, first serve. If you are looking at a specific vehicle
you need to be there and your salesperson needs to get the vehicle key/FOB in hand to ensure it is held for you while doing the paperwork.
I bought a 2017, and am very happy with it. There were some things to take care of, but look at the factory warranty and then the warranty they sell you on-site. Had a couple things fixed at my local dealership under the factory warranty with no problem. Have not tried ALLY yet, but am satisfied Echo Park will help get it going at my local dealership, if needed. They even have play areas for the kids.
Aug 19, 2019
They were very helpful!
Aug 13, 2019
Great
On the positive side, the "Apple Store" ambiance was pleasant; there were no hidden fees; there was no pressure to buy add-on services; we do think the price of our vehicle was good.
But as with all car dealers you should "Trust But Verify". The sales tax calculated for our purchase was not correct ($600 high). The listed price included only one key fob; only the brand dealer (Volvo) could sell us a second one ($400).
The KBB valuation report EchoPark provided was $1278 more than the Fair Purchase Price I see at KBB.com (with same equipment, ZIP code, mileage). EchoPark also provided a NADA valuation, which is notoriously above market.
The very experienced mobile mechanic we hired to inspect the car was certain that some of the repair work claimed on the ReconPro Inspection Report had NOT ACTUALLY BEEN DONE. These "mistakes" cast doubt on EchoPark's entire inspection process. A tool required to change a tire was missing. The cargo area of the vehicle contained glass shard
Amazing! The salesman that assisted us was absolutely the best. We told him what we were interested in and he found us the perfect car. I
cannot say enough good things about EchoPark. We were in and out in record time, with the car we wanted at the price we budgeted for.
Thanks again for giving us an amazing experience!
Aug 7, 2019
They contacted me and were patient with my schedule
Aug 1, 2019
Asked if the car exterior was damaged. Was told no. Drove 550 miles down to see it and there was front end damage. Soooo disappointed
Jul 9, 2019
I was contacted and wasn't able to get to Thornton as soon as I thought I could. I did get a message that the vehicle I wanted was sold but they had other options for me. So looking into other options.
Jul 3, 2019
Great experience
Jul 1, 2019
Eco park is seriously such a great dealer to buy from. Everyone is super friendly. Our guide dan was amazing.
Jun 20, 2019
Kind of disappointed in the ability to get the vehicle on a longer test drive than what is available, however, do understand they are trying to keep the miles that get put on each vehicle to a minimum. Medium - high pressure sales on the extended warranty. Other than that it was a good experience.
Jun 16, 2019
Bought the car, which was as advertised
Jun 7, 2019
Great response time and answered all my questions!
May 25, 2019
Excellent response time,look forward to see their vehicles soon
May 22, 2019
Plenty of salesmen to help you, plenty of vehicles to choose from and a good range of options to finance with. Would recommend if asked
May 17, 2019
Had a wonderful experience at Echo Park! Found the vehicle online, made an appt. and was in/out in about 90 min! Very professional team, no commission so no pressure to buy. I highly recommend EchoPark to friends and family in search for their next vehicle!
Aug 10, 2020
Response from current dealership:
Chris, we're happy you found our staff to be so professional during your experience here at EchoPark Automotive Houston. Thank you so much again for your feedback! We hope you have a great day!
May 6, 2019
Great salesman! Very nice dealership. The customer service was excellent!
May 5, 2019
Car was dirty. Salesperson was unfriendly and rude. Car has tank was empty !!!
Apr 27, 2019
It was a really great experience. No haggle. Just saw the car and purchased!
Apr 21, 2019
I like the no haggle pricing. I liked the sales process. You have to go in knowing there’s no negotiation and it’s an easy process.
Apr 17, 2019
We had a great experience buying a Jeep from Gray at EchoPark Thornton. He was very patient with all of our questions and explained every part of the process to us! We emailed about a Jeep that we liked and immediately got a phone call back, we drove up and were test driving it within 10 minutes of getting there. The vehicle was in great condition and we went home happy owners of a new to us Grand Cherokee!
Apr 11, 2019
Beautiful location. Awesome vehicle inventory. My issue is their financing practice which does not allow you to use pre approved loan from your own institution. They “select” a lender for you. One that will approve your loan but at TWICE interest rate you’d normally qualify for. I get that’s the reason their car prices are so low but not everyone can refinance at a better rate. Proceed with caution
Apr 7, 2019
The post on CarGurus was wrong. The post said the car had carpet mats and the Safety Package and the car did not have either. It was a waste of our whole evening going over to look at the car when we really wanted the Safety Package
Mar 29, 2019
didn’t purchase a car here but excellent customer service!
Mar 28, 2019
I had a very good experience at Echo--efficient, fair pricing. It was an all around smooth buying experience. It helps that one can do so much research online these days, so I went in knowing if this was a good price. Echo staff made it an easy buying experience. So, yes I bought my Mazda from them and am very happy with it.
Mar 25, 2019
Great experience!
Mar 23, 2019
Excellent communication from the beginning. Setup an appointment and met wiha our guide. Test drive the vehicle of interest and ultimately made the purchase. Very pleased with the overall experience. Will use Echo Park again in the future without hesitation.
Set up an appointment to go buy the car. Sales person told me they would hold the car for me, and when I called to confirm the car was there, while I was driving to the dealership, they told me that they sold it. I had ask if I ha needed to put a deposit down for the hold and they told me no. When I got a follow up call from them they were surprised I went somewhere else to buy the same model of car.
Mar 12, 2019
They checked back with me thanks
Mar 3, 2019
I emailed them Friday morning that I would be early. Only to be told they sold vehicle the night before. I said I would look at the last altima sl only to be told it was out with an exec. They wasted my time n a 3 hour drive one way. Very poor service. Not happy whatsoever.
Mar 2, 2019
I was contact by an agent and the site manager. They were very courteous and I will purchase a vehicle from them in the near future.
Feb 18, 2019
Very helpful
Feb 15, 2019
A great experience & great service, had a new vehicle in a matter of two and a half- three hours!
We only communicated by phone and email
about the vehicle but I never made it up there to
test drive (ended up buying something newer).
Turns out they sold the car before I could cancel
my appointment, so I guess it's for the best. Four
stars because the person I worked with was
courteous and helpful.
Feb 7, 2019
Real easy, they did a great job. In and out in 3 hours.
Jan 26, 2019
Quick response, very helpful
Jan 19, 2019
Rob and Mark were a pleasure to do business with. No games, no pressure, and no unpleasant surprises. On top of all of that, I got a good deal!
Jan 17, 2019
Quick in customer service
Echo Park in Thornton was a high-tech super experience that for older people I think is a little over the edge. I did not like the experience I'm sure millennials younger people would love it my daughter was crazy about it and actually enjoyed the experience personally I'm over sixty I did not like the experience I would never recommend anyone to go there and I would not go there again.
Jan 15, 2019
Response from current dealership:
We're so sorry to hear that the experience didn't meet your expectations. We definitely aren't a typical dealership and some of our processes are different in order to create the best value possible. We are very interested in hearing what it was you didn't like so we can see if there are ways to improve. Could you please call our GM, Peter, directly at 303.517.9243 at your convenience? We would really appreciate it. Thank you!
Jan 13, 2019
My overall experience was good however the sales person who helped me initially was clearly disinterested in what I was needing/wanting in a vehicle, he offered no information, no other vehicle options and his body language gave off his sense of boredom. He thankfully knew he wasn’t getting a sale and brought a manager over who provided me with other options of vehicles that I might not have thought of. I would return to this dealer but would avoid that initial salesperson.
Jan 15, 2019
Response from current dealership:
Elissa - We really appreciate the feedback here. This has been sent to our GM and will be discussed with our entire Experience Guide team so that we can make sure we treat all our guests with care. Should you have any further concerns, please contact Joe Foote at the store. Thank you!
I was just window shopping . They reached out a couple times to see how they could help.
Jan 15, 2019
Response from current dealership:
Thanks for the great rating and feedback! We hope to be first on your list when you're ready for a new car. Have a wonderful day!
Jan 10, 2019
The dealershop was very impressive, but we were unable to agree on a deal.
Jan 15, 2019
Response from current dealership:
Dave - We're so sorry your experience didn't end with a new car, but really appreciate the feedback. We hope to earn your business in the future!
Jan 3, 2019
We went and test drove the 2015 Ford Focus at the dealer and liked it. We purchased it, and then a
week later they called to tell us they gave us the 2017 Ford Focus instead of the 2015. They
promised our monthly payment wouldn't go up when we had to go back in and sign papers for the
2017. The monthly payment did go up a little and they told us there was nothing they could do
about it and that it was due to a "clerical error".
Jan 15, 2019
Response from current dealership:
Thank you, Brandy! We are so happy to hear you had a great experience!
Jan 15, 2019
Response from current dealership:
We really appreciate the great rating and feedback! Enjoy your new car!
Jan 1, 2019
Excellent customer service, knowledgeable of the car specs, easy to make a purchase, and under no pressure.
Jan 15, 2019
Response from current dealership:
Thanks so much for the kind words and great rating, Jill. We're so happy to hear that your experience was a good one with no pressure. Have a great day!
Dec 31, 2018
too pricey. the sales lady was nice but she accidentally locked my car keys in my car and set off the alarm when they were looking at my car for a trade in. the car engine was weak and a lot of things that are standard in an XLE edition were missing.
Dec 26, 2018
The sale experience was relaxed and low-pressure. However, after being told the car would be detailed and filled with gas, when I picked it up later that day, neither had been done.
Dec 27, 2018
Response from current dealership:
Larry - We're happy you had a good sales experience. Were you able to get the detail and gas before you left the dealership? If not, please contact our Experience Manager, Joe Foote, at the dealership and we will take care of that. Thank you!
Dec 20, 2018
They were very responsive and helpful. I really like the Echo Park program and I plan to purchase my next vehicle from them.
Dec 27, 2018
Response from current dealership:
Steve - Thanks so much for the great rating and kind words! Have a fantastic day!
Dec 19, 2018
Siobhan Pinkerton was fantastic to work with, she was very knowledgeable and friendly. Extremely easy process. I LOVE my new SUV!!!
Dec 20, 2018
Response from current dealership:
Nicole - Thank you so much for your feedback and great rating. We are so pleased that Siobhan took wonderful care of you and that your EchoPark experience was simple and friendly. Happy motoring in your new SUV!
Unique Dealership. Only in-house financing. No car over 4 years old in inventory. Sales staff on salary.
I was impressed with the overall experience, and it isn’t easy to impress me with a car deal/dealer.
Anyway, they beat my % rate from USAA, who I’ve been a member with since 1974. I nought the Audi A5 2.0T the same day I inquired through CarGrus.
Echo is a Clean, and Welcoming dealer. No games. No pressure (honestly).
The associate I worked with, Rob, did an excellent job.
I would recommend this Dealer to anyone looking for a car, no older than four years old.
Dec 17, 2018
Response from current dealership:
Thank you so much for this great rating and feedback! We hope you are having tons of fun driving your "new" Audi A5! Have a wonderful day.
Dec 13, 2018
Great
Dec 17, 2018
Response from current dealership:
Thank you, Cornelius!
Dec 12, 2018
First time at Echopark..........great job. Very easy to buy a car there. I would return.
I purchased the car I was interested in.
Dec 17, 2018
Response from current dealership:
Lynn - We are happy to hear that your first time with us was a great experience and that you got the car you wanted! Happy motoring!
Dec 17, 2018
Response from current dealership:
Mark - Thanks so much for the positive rating and feedback!
Dealer was responsive and kind, but we had a miscommunication about reserving the car I wanted. They said they would hold it, I bought a plane ticket to come see the car, and they had sold it as I was driving to the airport. It left me in a bad position. Next time I would have made certain a deposit was placed and the car would be held.
Nov 25, 2018
Dealer said they would match any cash offer and when presented with a strong offer they bailed. Tons of promise with no delivery.
Dec 17, 2018
Response from current dealership:
David - This sounds like it's meant for another dealer because we don't match offers. We are a discount retailer and put our lowest price possible on our website. We don't negotiate or haggle. If this did happen at EchoPark, then our deepest apologies as this is completely out of line with our business model.
Nov 17, 2018
Very helpful and courteous
Nov 15, 2018
Echo Park Automotive also had a 2016 Acura MDX with all the features I was looking for (Navigation) with the
right exterior color at a great price. I made an appointment and met Paul Kaiser who showed me the car and
we took it on a test drive. Their MDX drove great like my old MDX and I decided to purchase the car. Paul
explained their extended warranty to 100,000 miles and helped arrange financing with my preferred Credit
Union. I put 1/2 down and got a great rate for my loan. I picked up the car November 14 and I am very happy.
Nov 9, 2018
Very polite
Nov 3, 2018
It was fine
Nov 2, 2018
Wonderful experience! I would highly recommend visiting Echo Park if your looking to purchase a vehicle.
Oct 28, 2018
Vehicle sold and website was not updated in a timely manner.
They contacted me and said the car was
available, it was newer arrival. They asked
when I wanted to take a look. I said the
next day I would come by and take a look.
They said they would keep me informed in
case the car was no longer available or
sold. But they didn’t. I got a email alert not
from the dealer the next day saying the car
was no longer available. So I did not plan to
go into echo park. I got a text early
afternoon to see what time I would be
stopping in to see the car, I text back and
asked if the car was still available? They
said they would check and then let me
know . They text back 10-15 min later and
said the car was being sold right then. How
could they be selling the car at that time
when I had gotten a text alert already
saying the car was sold?
Oct 27, 2018
I felt very at easy and comfortable with my experience at Echo Park in Thornton. Faith, our rep, was really friendly and knowledgeable about the process. She made our purchase seamless and super easy. I will go back again for my next purchase.
I did contact them about a Hyundai Hybrid Limited through cargurus. They replied right away, they have better prices then out here in ABQ. unfortunately my wife quit her job. I now have to wait till one of us gets a job first. Hopefully they will have some more great cars and deals. I won't buy from ABQ.
Oct 14, 2018
Bought it and love it
Oct 9, 2018
Great price for the car. Bit of a hard sell on the gap insurance, extended warranty, and vehicle care packages but that is up to the customer to accept or refuse. Their interest rate was better than our credit union offered us. EchoPark will always get our business as long as their prices remain the lowest in town.
Oct 2, 2018
Echo Park made car shopping easy and stress free!
Oct 1, 2018
Good
Sep 23, 2018
Very friendly helpful and didn’t short cut anything enjoyed my experience with echo park very much
Sep 20, 2018
Great experience and smooth transaction
Sep 20, 2018
Overall Good. Great price, on the lines of a private party. I was able to set
up an appointment the same evening. There was an open recall but Mark
was quick to help in pulling details together. Downside is that they don't
accept outside financing. Even with a great credit score the APR they offer
is always higher than what you could get outside. And of course you would
be persuaded to get extended warranty and GAP insurance but that's
totally on you to accept or decline. Otherwise paper work was quick, hardly
an hour wait after we agreed on a deal.
Sep 16, 2018
Excellent
Sep 11, 2018
Very helpful they are responsible got back to me the same day with all the information I needed it,
Sep 11, 2018
Very nice he will be calling back in 2 weeks
Sep 9, 2018
they were very helpful
Sep 7, 2018
Great prices ....................
Sep 5, 2018
Overall we are very pleased with the buying experience. The van was exactly
as advertised and the purchase process was easy and quick. We had a
driver fly in to pick up the van and the dealership was ready for him as he got
there and in just a few minutes our driver was on his way home.
John was a big help. The sales exerience was long but good. They tried to find the very lowest financing possible. I would have preferred a longer test drive but so far after only having the vehicle 3 weeks we are happy. Starting to hear some not normal engine sounds so time will tell how that experience goes.
Aug 25, 2018
Great dealership and great prices!
Aug 23, 2018
I ended up with a 4 door 2015 MINI Cooper Hatchback FWD. The gentleman that helped us was very nice and very informative on these kinds of cars. The whole process was so much easier than going to dealership. I am very happy with the car I purchased.
Aug 21, 2018
Overall it was a very good experience. The salesperson was responsive and helpful to my needs. I knew the car I wanted and I did buy a 2017 Toyota Camry SE.
Aug 15, 2018
courteous, pleasant and a good test drive -- excellent service
Definitely not a good experience. The salesman came out and asked me what I was looking for and I told him. He then asked in a condiscending way "Why, that kind of car?" When we went out to test drive I asked to test drive more than one of the Chevy Equinox's and he said " Really? You want to test drive both?" Then I asked if they ere both the same year he replied "yeah" I then looked on the cars to verify and one was 2013 and one was 2014. Not only was he rude but also not knowledgeable at all. I have a 5000 dollar down payment and was ready to buy, but he couldn't be bothered. I will not be returning to any of the echopark/carwash dealers. I suggest others don't either if you value a purchase as serious as a car.
Aug 8, 2018
Great car, solid value and gave me a great trade-in allowance. Could not be happier with car and the experience! Will recommend and use again if I can.
Thanks to Faith in sales, and Rick in service.
Aug 8, 2018
Very informative and they showed me extra vehicles they had available since the engine wasn’t what I wanted. Appearance of showroom looks nice too.
Jul 20, 2018
Good experience. I requested to have paperwork ready to sign, and it wasn't
ready, but no big deal.
Jul 11, 2018
Responsive
Jul 10, 2018
Helpful and pleasant to talk with
Jul 8, 2018
Very efficient. Not pushy.
Jul 7, 2018
Excellent follow up
Jul 5, 2018
Cody and Zac were amazing and made everything easy! I recently had all my cars totaled due to a hail storm. I was on a time crunch and I had to drive 100 miles to get to their location and they met me right away, had the car I wanted out and ready to test drive and the paperwork started! I am recommending them to everyone!
I have been working with an certain person for a while because I live out of town. When I arrived for an appointment, they said she was from the call center... and assigned a salesman. The car was not ready, he went to pull it around. It was filthy inside and out. He stated it had hail damage from the recent storm. I asked if the car would be discounted due to the damage he acted like it was no big deal and he said no.... that I could buy the car then get it fixed. I was appalled and disgusted at the dealership. Wastes a 2 hour drive when they could have told me the car was damaged.
The experience was lengthy, which is to be expected. I love the car, but... The charger plug in the front of the vehicle doesn’t work. I was told i would be contacted to get it fixed. 2.5 weeks later I haven’t heard back. Also, 3 days after I got it, a light came on that there’s an overdue service.
Jun 5, 2018
They are good with follow up and very professional
May 17, 2018
The dealer responded fast and was helpful in providing the info I needed.
Apr 30, 2018
Friendly, knowledgeable, comfortable buying experience.
Very clean and open dealership. I did all of my homework in advance, so I
knew the car I was looking for as I drove across town to see it. The vehicle
was in like new condition, and well cared for. So far it has been a pure joy
to drive. My sales agent (Shariff?) at the dealership was friendly and
knowledgeable about the vehicle in question, but did overstate some of
the features of the vehicle just a bit. I won't deduct points for that though,
he was upselling the car to me I'm sure, as is common in the profession,
but I don't believe was intentionally being misleading. No pressure sale as
they are not commissioned (although I have to imagine they have some
sort of quota, otherwise there would be little incentive to sell), but also no
pressure, as I was basically sold on the vehicle before getting there, and
was just looking for reasons NOT to buy it.
My first experience at an Echo Park was outstanding. The sales person
was extremely knowledgable, helpful and patient. Plus he allowed a
long test drive (versus another Echo Park where it was a custom route
they wanted you to drive). The car was unfortaunetly less than perfect
or I would have bought here. Trade in value fair.
Mar 26, 2018
Fantastic! Answered all of my questions.
Mar 21, 2018
Margaret at EchoPark was extremely helpful and knowledgeable. We had never had this kind of experience at a dealership in the past. The process was quick, no haggling and I got a great car at an amazing price. They even offer free car washes for free for the life of the car! The next day I noticed a chip in the windshield which they replaced for free the next day.. I would recommend EchoPark to anyone wanting a positive experience buying a good car..
Mar 17, 2018
Their price was too much! I found the same car with
lower miles for cheaper. They didn't really seem like they
cared to have my business so I bought a car somewhere
else.
EchoPark far exceeded my expectations! Beautiful dealership, everyone was very personable, and my salesman, Sherif, was outstanding. He was very knowledgeable about not only the car I was interested in purchasing, but cars in general. More so than any other sales person I've worked with before. No one at EchoPark ever felt pushy, and the whole car buying experience was actually enjoyable! And I love the fact you get free car washes for as long as you own the vehicle!
Feb 15, 2018
Tried to see vehicle on quick trip to Denver. Wasn’t able to work out logistics but they tried.
Jan 9, 2018
In my lifetime I have bought many cars and trucks and all those times were not especially good experiences but I have to say I was totally surprised going to Echo Park I was treated with respect and Scott or I mean Sean nurse at Satterfield was a tremendous resource for me and stayed with me and he did the best job I have ever experienced with our sales person I gave him the highest recommendation I can thank you
I like the concept of a "no hassle, no negotiating price" dealership. However it's hit or miss with the salary based employees. They are tech savvy and able to recite verbatim the kind of dealership it is, but most lack personality and car knowledge. However I would buy a car there based on pricing.
Dec 13, 2017
Overall was not a bad experience. The sales representative forgot some details that I thought were concerning. When she had e-mailed me asking if I had any questions or concerns, I had brought up the fact that she had oversaw some details that were a part of the purchase. At this point despite the sales agents inattentiveness I was still very happy with the overall experience. It was the response from my sales agent that really caused me not to give this store a perfect score. I advised her of the concerns and in response she had dismissed them and wrote me back a very condescending message. I don’t expect perfection, but I do expect that I will be treated with respect!
Nov 10, 2017
Friendly, helpful and responsive.
Nov 2, 2017
quick response
Sep 9, 2017
VERY GOOD!!! I am disabled and they were extremely kind and helpful. I would surely recommend them to anyone.
Aug 16, 2017
fast response
Jul 26, 2015
Easy, no pressure...a completely humane and enjoyable experience,
one I never expected to have buying a car!