Chapman Las Vegas Dodge Chrysler Jeep Ram

Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.

Thank you for your review! We are happy to see that you had a good experience. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.

Hi Zakai,
We apologize for your less-than-positive experience. It is always our goal to provide a great experience to all of our valued guests. We would love to earn 5 stars on your review. If you can, please give me a call or email. I would love to hear from you about your experience and see if I can assist you with any questions or concerns you may have. Please give me a call at 702-432-2056, or you can email me at AvaMims@chapmanchoice.com. I look forward to speaking with you.

Best wishes,

Ava Mims
Customer Service Manager
Chapman Las Vegas Dodge

We appreciate you taking the time to share your experience with us and we look forward to serving you again.

We appreciate you sharing the positive feedback on your experience. We take pride in serving our customers and hope to see you again soon!

Jason,

On our website, if you search for a vehicle or individually click onto a vehicle to view it you will see if you scroll to the bottom of the page with the * symbol’s. We have a full disclosure about fees & dealership add-ons that are not included on the pricing or discounts. We would love to go over this with you.  At your convenience, please call me at: 702-432-2056 or by email at: AvaMims@chapmanchoice.com. Thank you and I look forward to speaking with you.

Best wishes,

Ava Mims Customer Service Manager

Paul,

We apologize for your less than positive experience. It is always our goal to provide great service to all of our valued guests. I did try finding your information in our system and I couldn’t find it. I would like to be able to assist you if you have any concerns and see if we can come to a resolution. At your convenience please call me at: 702-432-2056 or by email at: AvaMims@chapmanchoice.com. Thank you and I look forward to speaking with you.

Best wishes,

Ava Mims
Customer Service Manager

Josh
We appreciate you sharing positive feedback on your experience. We take pride in serving our customers and hope to see you again soon!
Chapman Las Vegas Dodge

Kou
Thank you for trusting Chapman to assist you with your purchase. We work hard every day to give our clients the best purchasing experience, and we are pleased to see you had an amazing one!   
Chapman Las Vegas Dodge

Vic
Thank you for taking the time to rate us! We'd love to know more about what made it a great experience for you. If you get a chance to update your review, please let us know!  
Chapman Las Vegas

We would like to apologize for your less than 5-star experience. It is always our goal to provide the very best of service to all our valued customers. Thank you for your review and please let us know if there is anything we can assist with in the future.
Your Friends at  Chapman Las Vegas Dodge

Jorge,

Thank you for your review! We are happy to see that you had a good experience. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met. Hopefully we can assist in the future!

Your Friends at Chapman Las Vegas Dodge

Shannon,
Thank you for taking the time to share your experience. I’m sure you posted on CarGurus prior to you & me having our conversation. As we discussed the vehicle is operating properly with no issues but there is a light noise that we’re hearing as well. The good news is the noise doesn’t appear to be impacting the vehicle operation in any way. We’ve given you the direct line for our drive manager, Jason, & he’ll work with you to coordinate a day/time that is convenient for us to at least determine the source of the noise.
We apologize that Thurs

Shannon,
Thank you for taking the time to share your experience. I’m sure you posted on CarGurus prior to you & me having our conversation. As we discussed the vehicle is operating properly with no issues but there is a light noise that we’re hearing as well. The good news is the noise doesn’t appear to be impacting the vehicle operation in any way. We’ve given you the direct line for our drive manager, Jason, & he’ll work with you to coordinate a day/time that is convenient for us to at least determine the source of the noise.
We apologize that Thurston came off as too familiar with you during the sales process.
We look forward to getting some answers for you soon.

Don Hamrick, GM Less ...

Nilla,
Thank you for your review of our dealership! We greatly appreciate your business and we are happy to hear your positive feedback! Wishing you many happy and safe miles!
Your Friends at Chapman Las Vegas Dodge

We appreciate you sharing the positive feedback on your experience. We take pride in serving our customers and hope to see you again soon!

Your Friends at Chapman Las Vegas Dodge

We appreciate you taking the time to share your experience with us and look forward to continuing to serve you in the future. Wishing you many happy and safe miles!

Your Friends at Chapman Las Vegas DCJR

Thank you for the review! We appreciate it!
- Your Friends at Chapman Las Vegas Dodge

Wow! Thank you for the 5 stars! We appreciate your rating!
- Your Friends at Chapman Las Vegas Dodge

Wow! Thank you for your testimony! We are happy to hear that we have provided wonderful experiences for you. We look forward to seeing you again!
- Your Friends at Chapman Las Vegas Dodge

Thank you for the review! We appreciate it!
- Your Friends at Chapman Las Vegas Dodge

We greatly appreciate you taking the time to leave a positive review. We are always here to better serve you. Wishing you happy and safe miles.
- Your Friends at Chapman Las Vegas Dodge

We greatly appreciate you taking the time to leave a positive review. We are always here to better serve you. Wishing you happy and safe miles.
- Your Friends at Chapman Las Vegas Dodge

Thank you for your review and feedback. Your input and feedback are invaluable tools in assisting us in maintaining the high standards that we work diligently to uphold every day.
- Your Friends at Chapman Las Vegas Dodge

We are pleased to learn that your visit to our dealership was a good one! We hope to provide you with a similar experience on your next visit.
- Your Friends at Chapman Las Vegas Dodge

We appreciate your feedback about your experience. We take pride in serving our customers and hope to see you again soon!
- Your Friends at Chapman Las Vegas Dodge

Harry you ae 100% correct. The vehicle color is basic information & should be included in every listing. We apologize that this information was missed in our listing.

Thank you,

Don Hamrick, GM

Thank you for your review. We are happy to hear that you have such a good experience when visiting our dealership! We greatly appreciate your business and we look forward to serving you again.
- Your Friends at Chapman Las Vegas Dodge

Hi Harold,
Thank you for your review. The “Asset Protection” you’re mentioning in this review does have different features and benefits for our customers. If you would like to discuss this in further detail you can give me a call at: 702-432-2056.

Thank you,
Chris Douglas Customer Service Manager

Roderick thank you for sharing your experience with our dealership through Car Gurus.

Our pricing is controlled via an algorithm managed using a matrix considering recent transaction prices & vehicle inventories as well as other factors.

They are automatically adjusted 3 times per week as a result. Our representatives can answer any questions you have directly & we do consider when you initiated your inquiry into the calculation.

Please let us know if we can help further.
Don Hamrick, GM

Thank you for your review. We are happy to hear that you have such a good experience when visiting our dealership! We greatly appreciate your business and we look forward to serving you again.
- Your Friends at Chapman Las Vegas Dodge

Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.
- Your Friends at Chapman Las Vegas Dodge

Thank you for taking the time to provide us with a review of your experience. We appreciate you taking the time to share with us, and we look forward to serving you again.
- Your Friends at Chapman Las Vegas Dodge

Hi Teale,

We deeply apologize your sales consultant was not in the day you arrived at our dealership. It is always our goal to provide great service to all of our valued guests.

Unfortunately, our system does take approximately 24-48 hours to update. If you change your mind and would like us to earn another opportunity for your business you can give me a call at: 702-432-2056 or by email at: ChristinaDouglas@chapmanchoice.com.



Best wishes,
Chris Douglas
Customer Service Manager
Chapman Dodge Chrysler Jeep RAM
3175 E. Sahara Avenue
Las Vegas, NV 89104
Direct Line: 702-432-20

Hi Teale,

We deeply apologize your sales consultant was not in the day you arrived at our dealership. It is always our goal to provide great service to all of our valued guests.

Unfortunately, our system does take approximately 24-48 hours to update. If you change your mind and would like us to earn another opportunity for your business you can give me a call at: 702-432-2056 or by email at: ChristinaDouglas@chapmanchoice.com.



Best wishes,
Chris Douglas
Customer Service Manager
Chapman Dodge Chrysler Jeep RAM
3175 E. Sahara Avenue
Las Vegas, NV 89104
Direct Line: 702-432-2056
Extension: 2656
Email: Christinadouglas@chapmanchoice.com Less ...

Thank you for your positive review! We hope to see you back soon.
- Your Friends at Chapman Las Vegas Dodge

Cruz we apologize for being so disorganized. We’ve included your comments in meetings with our team to insure customers in the future don’t have a similar experience.
Thank you for sharing this with us.
Don Hamrick, GM

We greatly appreciate you taking the time to leave a positive review. We are always here to better serve you. Wishing you happy and safe miles.
- Your Friends at Chapman Las Vegas Dodge Chrysler Jeep

We're happy you're pleased with the results and that we were able to help. If there's anything else we can do to help, please let us know!
- Your Friends at Chapman Las Vegas Dodge Chrysler Jeep

Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Wishing you happy and safe miles.
- Your Friends at Chapman Las Vegas Dodge Chrysler Jeep

Thank you for your positive review! We hope to see you back soon.
- Your Friends at Chapman Las Vegas Dodge Chrysler Jeep

Thank you for your review and for visiting Chapman. We greatly appreciate your business and we are very happy to hear that you had such a good experience at our dealership.
- Your Friends at Chapman Las Vegas Dodge Chrysler Jeep

Thank you for your review and for visiting Chapman. We greatly appreciate your business and we are very happy to hear that you had such a good experience at our dealership.
- Your Friends at Chapman Las Vegas Dodge Chrysler Jeep

We greatly appreciate you taking the time to leave a positive review. We are always here to better serve you. Wishing you happy and safe miles.
- Your Friends at Chapman Las Vegas Dodge Chrysler Jeep

Thank you for taking the time to provide us with a review of your experience. We appreciate you taking the time to share with us, and we look forward to serving you again.
- Your Friends at Chapman Las Vegas Dodge Chrysler Jeep

Thank you for taking the time to provide us with a review of your experience. We appreciate you taking the time to share with us, and we look forward to serving you again.
- Your Friends at Chapman Las Vegas Dodge Chrysler Jeep

Thank you for taking the time to provide us with a review of your experience. We appreciate you taking the time to share with us, and we look forward to serving you again.
- Your Friends at Chapman Las Vegas Dodge Chrysler Jeep

Hi Paul,

Unfortunately, our system does take some time to update but for that length of time you stated is not acceptable for our company. I would like to speak with you in further detail about the experience you encountered with us. When time permits, if you can give me a call at: 702-432-2056 or you can contact me via email at: ChristinaDouglas@chapmanchoice.com. Thank you and I look forward to speaking with you.

Chris Douglas
Customer Service Manager

Thank you for your review of our dealership! We greatly appreciate your business and we are happy to hear your positive feedback!
- Your Friends at Chapman Las Vegas Dodge Chrysler Jeep

Hi Greg,

I did address the sales consultant involved in this matter and we deeply apologize he was not in that day when you arrived at the dealership. It is always our goal to provide great service to all of our valued guests. If you change your mind and would like us to earn another opportunity at your business you can give me a call at: 702-432-2056 or by email at: ChristinaDouglas@chapmanchoice.com.



Best wishes,

Chris Douglas Customer Care Manager

Thank you for your review. We are sorry to hear that you didn't find the truck you were looking for. Our inventory is often updated with fresh new vehicles on a regular basis. If you are in the market in the future, please stop by and take another look!
- Your Friends at Chapman Las Vegas Dodge Chrysler Jeep

Hi Frank,

Unfortunately, the 2004 Ford F-150 was sent to auction due to the safety of the vehicle we did not want to risk you and your family in that vehicle since it needed a lot of repairs done to it. We take pride in our company to make sure we sell every vehicle to pass our safety inspection rather than taking a “risk” and selling you a vehicle that is not safe on the road. We do apologize that it was on the website but we do try to keep it updated as fast as possible since we do have about 1,500 vehicles in our inventory. Since you were the one that filled out the online cr

Hi Frank,

Unfortunately, the 2004 Ford F-150 was sent to auction due to the safety of the vehicle we did not want to risk you and your family in that vehicle since it needed a lot of repairs done to it. We take pride in our company to make sure we sell every vehicle to pass our safety inspection rather than taking a “risk” and selling you a vehicle that is not safe on the road. We do apologize that it was on the website but we do try to keep it updated as fast as possible since we do have about 1,500 vehicles in our inventory. Since you were the one that filled out the online credit application before speaking to our representative our Sales Consultant was very respectful to you over the phone but you proceeded to use foul language at him when he was explaining that he did find another vehicle for you since the ford was sent to auction.



Sincerely,

Chris Douglas, Customer Care Manager Less ...

Hi Anibal,

Thank you for your review. Usually, the cars we send to the auction are due to the safety of the vehicle and we did not want to risk you and your family in that vehicle since it needed a lot of repairs done to it. We take pride in our company to make sure we sell every vehicle to pass our safety inspection rather than taking a “risk” and selling you a vehicle that is not safe on the road. If you can please let me know the person that told you “you must purchase the vehicle before seeing it” I would like to make sure we address this with our staff. You can

Hi Anibal,

Thank you for your review. Usually, the cars we send to the auction are due to the safety of the vehicle and we did not want to risk you and your family in that vehicle since it needed a lot of repairs done to it. We take pride in our company to make sure we sell every vehicle to pass our safety inspection rather than taking a “risk” and selling you a vehicle that is not safe on the road. If you can please let me know the person that told you “you must purchase the vehicle before seeing it” I would like to make sure we address this with our staff. You can reach me at 702-432-2056. Thank you and I look forward to speaking with you.

Sincerely,
Chris Douglas
Customer Care Manager Less ...

Hi Jon,

Thank you for your review. We’re glad to hear our Sales Staff were courteous. The price haggling does vary depending on the vehicle (make, model, MSRP, options, equipment, etc.) some vehicles may look exactly identical from other dealerships. We always take pride in our company to help our customer’s the best way possible. If you do change your mind and allow us to earn your business we will be more than happy to assist you. You can reach me at 702-432-2056

We look forward to hearing from you,

Chris Douglas
Customer Care Manager

David we’re happy your experience was good but disappointed the truck didn’t meet our standards for resale.
Over the years we’ve learned it is never worth it to sell a “bad” vehicle.
In circumstances where we can’t comfortably represent the product, we won’t!
Please let us know if we can assist you in the future. Thank you for taking the time to post.
Don Hamrick, GM

Thank you for your review. We are sorry to hear that the first vehicle you were looking at was sold, but we are also happy that you found another vehicle that you liked.

Your Friends at Chapman Las Vegas Dodge Chrysler Jeep Ram

We apologize for your less than positive experience. It is always our goal to provide a great experience to all of our valued guests. I would like to speak to you in further detail about this and see if we can come to a resolution. When you have a moment please call me at: 702-432-2056 or you can email me at: ChristinaDouglas@chapmanchoice.com . I look forward to speaking with you.

–Chris Douglas Customer Care Manager

Thank you for your review. During this time our top priority is the safety of our customers along with still being able to provide excellent customer service and it sounds like we did a fantastic job.

- Your Friends at Chapman Las Vegas Dodge Chrysler Jeep Ram

Hi Dan,

We apologize for your less than positive experience. It is always our goal to provide great service to all of our valued guests. I would like to be able to assist you if you have any concerns and see if we can come to a resolution. At your convenience please call me at: 702-432-2056 or by email at: ChristinaDouglas@chapmanchoice.com. Thank you and I look forward to speaking with you.

Best wishes,
Chris Douglas
Customer Service Manager

Hi Craig,

Thank you for having our company earn your business. Especially when they’re plenty of dealerships closer to you since you live 566 miles away and we’re deeply honored that you choose us.

I do want to apologize about the delay on your paperwork during COVID-19 there has been a lot of delays from sending paperwork and to ordering parts.

I do hope at the end you were completely satisfied with your purchase and we do value your business and having you a part of our Chapman family. If you ever need anything or have any questions in the future please give me a call a

Hi Craig,

Thank you for having our company earn your business. Especially when they’re plenty of dealerships closer to you since you live 566 miles away and we’re deeply honored that you choose us.

I do want to apologize about the delay on your paperwork during COVID-19 there has been a lot of delays from sending paperwork and to ordering parts.

I do hope at the end you were completely satisfied with your purchase and we do value your business and having you a part of our Chapman family. If you ever need anything or have any questions in the future please give me a call at: 702-432-2056 or you can contact me via email if you prefer at: ChristinaDouglas@chapmanchoice.com

Thank you,
Chris Douglas
Customer Service Manager Less ...

Karen,
Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise!
- Your Friends at Chapman Las Vegas DCJR

Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.

Your Friends at Chapman Las Vegas

Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.

Your Friends at Chapman Las Vegas

Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.

Your Friends at Chapman Las Vegas

Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.

Your Friends at Chapman Las Vegas

I was not able to find you in the system by the screen name given.  I would like to be able to look into your concern and see where we fell short on giving you the great service you deserve.  At your convenience, please give me a call at 702-432-2056 or by email at Kasandragotz@chapmanchoice.com so that I can get the details and we can contact you to assist and answer any questions you may have. Once again, I apologize and look forward to speaking with you to find resolve.

Thank You,
Kasandra Gotz
Customer Service Manager
702-432-2056

Wayne,

Thank you for your 5-Star review of our dealership! We look forward to working with you again. Wishing you happy and safe miles!

Your Friends at Chapman Las Vegas

Thank you for your review. We are happy to see you had such a good experience! Your Friends at Chapman Auto

We would like to apologize for your sales experience.  It is always our goal to provide great service whether we sell the vehicle or not.  I would like to be able to look into the vehicle you were interested in to see what discrepancy in pricing occurred.  At your convenience please call me back at 702-432-2056 or by email at Kasandragotz@chapmanchoice.com. Once again, I apologize and look forward to speaking with you to find resolve.

Kasandra Gotz
Customer Service Manager
702-432-2056

Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.

Your Friends at Chapman Las Vegas

Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.

We are disappointed when we see a review like this. We are unable to locate any records under the name you made the review name. Please contact us so we can better understand what caused this rating. We are always striving to improve and our goal is to ensure complete customer satisfaction with every visit. Please reach out so we can gather more information.

Kasandra Gotz
Customer Service Manager
702 457-1061

Thank you for your review and for visiting Chapman. We greatly appreciate your business and we are very happy to hear that you had a 5-Star experience at our dealership. Wishing you many happy and safe miles.

Your Friends at Chapman Las Vegas

Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.

Your Friends at Chapman Las Vegas

Ines,

We are happy to hear that you had a 5-Star experience when visiting our dealership! We look forward to delivering the same experience on your next visit

Your Friends at Chapman Las Vegas

Jessica,

Thank you for your review! We are happy to hear that you had great experience With Ryan. We appreciate your patronage and feedback and look forward to serving you again.

Your Friends at Chapman Las Vegas

Richard,

Thank you for the 4-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.

Your Friends at Chapman Las Vegas

Ian,

Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.

Your Friends at Chapman Las Vegas

Arni, we’re sorry our representative wasn’t as knowledgeable as he should have been. We’ll work to ensure that doesn’t occur in the future.

Thank You,
Don Hamrick, GM

Thank you for your 5-star review. We are happy to see you had such a good experience!

Your Friends at Chapman Las Vegas

Thanks for taking the time to post Becky. We did complete body work to the truck in question. It had been damaged & we spent a little over $1000 on the repair hence the $1000 (not $10000! I think you typed in an extra “0” by mistake!) change in our pricing. The damage was cosmetic & not structural so we would have offered the vehicle at the reduced price in its “as is” condition. After the repair was completed, we needed to adjust the offer.    

I’m sorry this didn’t feel proper to you but I would suggest you get with Woody & make sure it is t

Thanks for taking the time to post Becky. We did complete body work to the truck in question. It had been damaged & we spent a little over $1000 on the repair hence the $1000 (not $10000! I think you typed in an extra “0” by mistake!) change in our pricing. The damage was cosmetic & not structural so we would have offered the vehicle at the reduced price in its “as is” condition. After the repair was completed, we needed to adjust the offer.    

I’m sorry this didn’t feel proper to you but I would suggest you get with Woody & make sure it is the perfect truck for you. If you like & want to purchase it, I’m confident we can make everything work for you.

Don Hamrick, GM Less ...

Jerald, we’re so sorry that happened.

With 30+ representatives, we may have been unaware that there was another interest in that same vehicle. We also want to give each client the best opportunity to purchase & apparently the timing was just too close. Denying you the right to test drive because someone might have been interested just didn’t feel right. We’re sorry that you felt that it was a waste of your time, I can assure you that certainly wasn’t our intent. Unless this vehicle was “one of a kind”, I invite you to contact me directly & I will

Jerald, we’re so sorry that happened.

With 30+ representatives, we may have been unaware that there was another interest in that same vehicle. We also want to give each client the best opportunity to purchase & apparently the timing was just too close. Denying you the right to test drive because someone might have been interested just didn’t feel right. We’re sorry that you felt that it was a waste of your time, I can assure you that certainly wasn’t our intent. Unless this vehicle was “one of a kind”, I invite you to contact me directly & I will ensure you are given consideration for something else from our inventory. We certainly don’t want you to feel bad about Chapman over something innocent.

Thank you,

Don Hamrick, GM
donhamrick@chapmanchoice.com 702-432-2401 (direct) Less ...

Bojan,

We apologize for any confusion related to our pricing. Vehicle pricing is often flexible based on the incentives clients qualify for. In our pricing model, we will use rebates that most customers will meet requirements for, just to be safe. Also, the state of Nevada requires that pricing be taxed prior to the incentives being deducted and that sometimes is difficult to follow for some customers. For example, if your price were $28K after a $4K rebate, we’d be obliged to show a $32K sales price for taxation & then remove the $4K rebate afterward. I am happy to review your sp

Bojan,

We apologize for any confusion related to our pricing. Vehicle pricing is often flexible based on the incentives clients qualify for. In our pricing model, we will use rebates that most customers will meet requirements for, just to be safe. Also, the state of Nevada requires that pricing be taxed prior to the incentives being deducted and that sometimes is difficult to follow for some customers. For example, if your price were $28K after a $4K rebate, we’d be obliged to show a $32K sales price for taxation & then remove the $4K rebate afterward. I am happy to review your specific request to ensure no errors were made on our part. Please forward me your information & I will personally ensure that everything is accurate & to your benefit.

Thank You,

Don Hamrick, GM
donhamrick@chapmanchoice.com
702-432-2401 (direct) Less ...

Thank you for your 5-star review. We are happy to see you had such a good experience!

Your Friends at Chapman Las Vegas

Thank you for your 5-star review. We are happy to hear that you have such a good experience when visiting our dealership! We greatly appreciate your business and we look forward to serving you again.

Your Friends at Chapman Las Vegas

Tanner, we’re disappointed that you didn’t get an opportunity to see the vehicle you were interested in. It’s so difficult when you have a certain vehicle & multiple interest on that automobile. It wouldn’t be appropriate to not let someone buy it when they are there and want to move forward. As you note the timing was such that we couldn’t call you as it had just happened. The last thing we wanted was to waste any of your time, so for that we humbly apologize. We get Tacoma trucks in quite frequently if you’d like for us to notify you when a like one sh

Tanner, we’re disappointed that you didn’t get an opportunity to see the vehicle you were interested in. It’s so difficult when you have a certain vehicle & multiple interest on that automobile. It wouldn’t be appropriate to not let someone buy it when they are there and want to move forward. As you note the timing was such that we couldn’t call you as it had just happened. The last thing we wanted was to waste any of your time, so for that we humbly apologize. We get Tacoma trucks in quite frequently if you’d like for us to notify you when a like one shows up.
Thank you for making us aware of your concerns.
Don Hamrick, GM
Less ...

Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.

Your Friends at Chapman Las Vegas

Jonathan Hill, I’m so sorry we weren’t able to earn your business.

Your thought that we would bait & switch you is unfounded though. It just doesn’t make sense! We WANT to sell you that vehicle, that’s what it’s there for. Unfortunately, when we only have 1 vehicle & multiple buyers for it, we’re limited as to what we can do. The 1st person that makes an acceptable offer gets to buy it. We understand that you needed to drive it & wouldn’t expect you to purchase without an inspection but we can’t tell a customer that is there, has d

Jonathan Hill, I’m so sorry we weren’t able to earn your business.

Your thought that we would bait & switch you is unfounded though. It just doesn’t make sense! We WANT to sell you that vehicle, that’s what it’s there for. Unfortunately, when we only have 1 vehicle & multiple buyers for it, we’re limited as to what we can do. The 1st person that makes an acceptable offer gets to buy it. We understand that you needed to drive it & wouldn’t expect you to purchase without an inspection but we can’t tell a customer that is there, has driven it & wants to buy it, “Sorry, Jonathan is supposed to come in tomorrow & test drive it. We’re going to hold it for him, he seemed sincere”. I’m sure you understand it was just unfortunate timing.

Both Paul & Tommy were willing to do anything within reason to help you with a different vehicle but we couldn’t accept the offer you made. We weren’t upset at your offer & recognize it is your money but it was completely below the value of that truck.

I’m happy to assist you further or discuss this if you like.
Thank You,
Don Hamrick, GM

Donhamrick@chapmanchoice.com – 702 432-2401 Less ...

We are happy to see that you had a 5-Star experience when visiting our dealership! We look forward to delivering the same experience on your next visit.

Your Friends at Chapman Las Vegas

Chuck, I‘m sorry for the confusion. We have 3 lots for this location so I’m sure that contributed to that. We’ll institute some policies to prevent that from happening again. Were you offered an appointment with the person you spoke with? Thanks for letting us know about this. -Don Hamrick | GM | DonHamrick@chapmanchoice.com

Delo85,

Our sincere apologies that we were unable to get together with you on a vehicle purchase.

Did you get the opportunity to speak with one of our managers when you visited? In most circumstances, we can accommodate reasonable requests related to pricing and payment, so I wish we could have done that for you.   
If you can share who assisted you & your name that will allow us to correct this for customers going forward. We would appreciate that.

We wish you the best with your new vehicle & are sorry we couldn’t be your dealer.

Thanks,
Don Hamrick, GM

Daniela -

We know we won’t be able to assist every customer who makes an inquiry about one of our vehicles, but we do want to do our best in each encounter. I’m happy you found us responsive & hope that we can help in the future.

Thank you for taking the time to let us know how we are doing.

Don Hamrick, GM

Rjnewt -

I’m happy to read that our personnel were helpful. I hope that you were pleased with their approach & attention. We know that everyone we speak with isn’t going to buy a car or buy a car right then, but we certainly want to ensure that we are responsive & courteous.

Hopefully if you have a need in the future, you’ll consider Chapman. If you’d like to share anything else with me that may help us improve, we’d be grateful for your input.

Thank You!
Don Hamrick, GM
donhamrick@chapmanchoice.com

Michael, my sincere apologies that we didn’t follow up with you. That is inexcusable. Would you be kind enough to share your last name or contact information with me so that I can track this back to the offending salesperson & follow up with more training for them? Also, if you haven’t purchased yet & still need a vehicle I will be happy to personally assist with your transaction. I will also give you special consideration on whatever you choose to buy from us as an apology for our misstep. You will deal with me directly. Thanks for bringing this to our attention.
donhamr

Michael, my sincere apologies that we didn’t follow up with you. That is inexcusable. Would you be kind enough to share your last name or contact information with me so that I can track this back to the offending salesperson & follow up with more training for them? Also, if you haven’t purchased yet & still need a vehicle I will be happy to personally assist with your transaction. I will also give you special consideration on whatever you choose to buy from us as an apology for our misstep. You will deal with me directly. Thanks for bringing this to our attention.
donhamrick@chapmanchoice.com or my direct line, 702-432-2401.
Don Hamrick, GM
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