Bob Bell Ford Hyundai

Great experience, no hassle.

Terry contacted me immediately after I inquired about the truck. The truck was clean and ready for a test drive and the customer service was great.

Very quick to respond

My experience was good. It was quick and easy. Salesman was knowledgeable, easy going and professional.

Awesome they took great time and care into my purchase. Very pleased will recommend to all my family and friends in the market to buy a vehicle.

Female called was very rude has no customer service, they have to understand customers pays them salaries when a customer buy, then when i called back 3 days later it was a male, when I ask any negotiation of price, he insulted me I can raise the price more **** that is very unprofessional conduct from a sales point of view , it made me really mad a salesman to say to a customer is inconsiderate. Have some professional people work for you sales is a very prominent profession is a service

Was good answering back

Best car purchase we have ever had. Our salesman, Dave, was wonderful. Highly recommend Bob Bell Ford Hyundai!

She was terrific and very patient

Love it, the staff members are very professional and quick respond.I am still deciding on which vehicle to get. But I've been help

Great people, really nice and made sure I got home safe. Great car!!!!

Great responses

Responded to my question promptly

They were awesome

Dealer responded, car sold quickly, missed it.

WAY TO PUSHY!!! I understand they have a job to do but when I tell them I am just looking around at the moment or I tell them I want to go through my bank and they are insistent on going through one of theirs..I would never recommend this place to anyone. They laughed in my face when I asked about a possible veteran discount.

… OUTSTANDING buying experience with Todd in Sales and Bernie in Finance @ Bob Bell Ford — the dealership is a great, employees seem happy … very professional operation!

They contacted me several times informing me of car being in the shop for repairs. After 2 weeks I was told I could come to see the vehicle, this was a Friday. Made an appt for Saturday and found out via a email from CarGurus that it had been sold. Contacted the dealer to confirm and was bombarded with questions pertaining to "how I found out" it was sold. They initially told me it was still available. But after 4 to 5 phone calls requesting me to forward them the email, they gave in. The actual sales rep was very helpful and still checks in.

Excellent service. Peter was great!

Great Service. I bought this Vehicle

Very helpful attentive to all of my questions.

Great follow up communications. What I originally reached out regarding didn't meet my needs. The sales rep was awesome and very attentive to my needs.

Dave Morgan was a delightful person to deal with did everything he could to get me in that car even though I was an over-the-road truck driver he made everything work for me where I was able to drive up pick up my car and leave best experience at a car dealer I ever had I recommend going to see Dave Morgan for any of your new or used car deals and once again thank you Bob Bell Ford and especially thank you Dave Morgan

Made an appointment to see the vehicle for the next day, arrived to find out they had just sold it to someone else who had walked in without an appointment

EXCELLENT!! They were fair and upfront!

They told me to drive there and that the car was still available. One hour later I arrive and the car was no where to be seen. They claimed to have just sold it, but I know it doesn’t take that short to process paperwork.

Responded in a timely fashion

They we're amazing and wet love the vehicle its definitely a perfect fit for us

They responded quickly and professionally with no pressure.i would definitely do business with them and recommend them for sure.

Professional and willing to work with you.

Had spoken to a salesman made an appointment in Friday confirmed the vehicle was available before I drive and hour. When we got there according to the saleman was just sold. Attempted to show me what I didn't want in exchange. Did offer to buy me gas.

Received multiple responses requesting my phone #, so they could send pics that I requested be sent via email. Wasted my & their time.

Very prompt and courteous with their phone calls and emails

Responded immediately, didn’t buy vehicle there, but was very quickly responded. Very polite

Todd Duncan my sales person went out of his way to make sure that myself and the dealership both were happy came in on his day off to close the deal .

Spoke with one of the Sales Personnel. He was very knowledgeable and easy to talk to. I had plans to drive up to view the vehicle when I was contacted and was told the vehicle had sold. I guess the old adage is correct, “You snooze, you lose”.

Great

Phone contacts only but was great

Nice and easy

Eddie was an excellent sales person...

Wonderful experience. Nice not pushy. Will definitely recommend to friends.

Responsive, helpful, knowledgeable, professional which is why going forward I will always start any search for a new or used vehicle at Bob Bell

Dealership was friendly with their response and has kept in touch every so often checking in with my search.

Jeep is mine, and I'm very happy!! Terry, Bernie, Eddy, Pablo, everyone at Bob Bell Ford did excellent service.

The experience was good. No pressure to buy.

Nice folks, very professional & efficient. They all treated me with abundant kindness. Thank you ! My special gratitude to Dave Morgan, product specialist & Flor Lopez, Finance Manager.

We had a great salesman. We just could not find what we looking for.

Very helpful.

Very responsive and helpful

I had a brief encounter with a salesperson that I didn’t like because of his attitude towards my self and my husband. He was readily replaced with Mike. Mike my new sales rep as busy as he was with another buyer was very friendly and nice. He quickly completed the sale with the other buyer and just made a whole world different. The purchase went well. I am happy with my purchase.

I couldn’t afford to buy the vehicle that I wanted but they have great customer service they get you answers quick very professional

Cindy was informative

Dealer responded quickly to my email and I made and appointment to test drive the vehicle. The salesman Ed must have been his 1st day on the job, couldn't find car keys or the car and kept wandering off to do other things. I was upset enough to walk out the door when he finally got some numbers together. I like the vehicle waiting to see if Ed can get his act together and finalize a sale.

Went to see the vehicle, there was an issue with the motor or transmission mounts that I asked to have looked at. The dealer has not called me back to repair. I did purchase the vehicle and Ed was solid with handling the sales, however it did take about an hour and a half after the paperwork was submitted to see the finance team.

First they sold it to me above market and the Bank rejected it so I went from owning 8062 to 6313 i also told them that felt like the transmission was slipping and have sent to emails to the Salesperson and no response and now the check engine light has come on.

Great

Outstanding customer service will order from again

I couldn't make a deal but their sales department and customer service is excellent.

Good.

Great follow up

They made me a great deal. I would highly recommend contacting Paul Crowe if you plan to go there to look at a car. Straight forward salesperson with integrity.

Car was sold, so cannot give 5 stars. 4 1/2 stars? They called promptly, looked to see if they had anything else in my price/ need...didn’t but said they would keep an eye out. Sounded professional, no typical used car sales talk to get me to come in or up-sell. I wouldn’t hesitate giving them a stop on my next search.

Answered my questions right away

Bad experience was there all day had a co-signer and was there from 9am to 2pm and whole time the deal was done but nobody said anything. The deal was done but needed 2500 to get the vehicle but no one said anything. My thing is if the deal was done you don’t know what I had to really put down. They did even give me no type of time to even come up with the funds. Very ghetto and unprofessional I would never buy a vehicle from them.

Very responsive and courteous. Seller did not counter on price so interaction was brief and limited to online 2 emails.

I found Jacob was very pleasant to work with.

Absolutely loved the dealership. My salesman was amazing and they have the best finance department

This is literally the worst car dealership I have tried to buy almost a 50,000 dollar car from, from not contacting me back, to changing the price the day I was gonna send the money, and telling me after I questioned them about it they then tell me the car is pretty much spoken for by a guy that was coming to look at it later that afternoon, they are the most crooked liars ever been in touch with trying to buy a high end vehicle from. I would not recommend them to anyone.

Good service

Great place to deal with

Ron got back to me right away, but I did not go for a test drive that day. Then I got emails from Paul, asking for my phone number so he could call me. If I felt like talking on the phone, I would have called them in the first place, but whatever. Then the price went up $1000. Ron said they made a mistake when pricing it originally, and this is now the right price. Ok, I tell him I'm not interested at that price. If he can knock $1500 off I'll come down and buy it. Can't do it he says. So that should be it, right? Wrong - more emails from Paul, and even from Dave, seemingly oblivious to me issues with the price. So best case scenario is they have an overactive automated email system that keeps spitting out uninformed follow ups. Or maybe they are just annoying and overbearing. Either way, I was hoping for better, and it makes me hesitant to deal with them.

Car sold but did try to help look for another

They responded quick and gave me all the information I was looking for.

Didn’t answer my questions about a listing for a f-150 Platinum that had obvious errors. I just wanted to clarify the engine type and 2wd v 4wd. What I got was two people from the dealership emailing me about when I could schedule a test drive. Neither addressed my concerns and one of them had an attitide about not being able to reach me on my phone when I intentionally did NOT give my phone number. Won’t be buying here for sure. Waaaaaay too many F-150’s out there for them to have anything but exemplary customer service and sales. On to the next dealer... m

Wonderful experience with bob bell glen Bernie. So so professional and nice. Mrs. Terry James and the entire were just excellent.

Good

Very helpful, responded quickly

Cedric is very nice to deal with. Answered all my questions in a timely manner all without trying to pressure me into a hasty decision.

Contact was email only. i left my phone number and nobody called back.

was willing to work with me, but I purchased another vehicle at a different dealership.

The salesman at the dealership was very nice and great at explaining the car and working with me. Unfortunately the price listed on this site is a complete scam. they advertised it as $13,000 and the actual price was $21,000. pretty big difference. the $13,000 didn't include tax and tag (which was to be expected) but the online price was apparently the price only if you got the absolute MAX amount of discounts and rebate. I spent a lot of time at the dealer just to be get baited and switched. Ask for price first if you go here and don't waste your time.

Fantastic

Dealership contacted me promptly this morning. Eric was on top of it ! Drove the vehicle this afternoon. Nice vehicle, but it was like driving an ash tray on 4 wheels. Terrible tobacco smoke odor. Vehicle should have been de-odorized before being offered for sale. Vehicle is White not Red which was disappointing, but the odor was so awful I couldn't consider buying it.

I was hesitant to go to a dealership from my previous experiences. But my visit to Bob Bell was great. No pressure. My sales lady Terry, was great. Helpful and funny. Everything went quickly. Of course I need to mention that I had all my paperwork ready, so that might of helped. Thanks again. Thomas

The salesman was not very knowledgeable the sales manager was nasty unreceptive and no follow-up as he said he would. Would have liked to have had the truck but there was no communication we moved on to another dealer and purchase the 2018

Car sold b 4 i was supposed to go see it..they called and let me know..very courteous..

Reached out quickly. Pleasant.

I didn’t buy a car but John was very nice and helpful.

The salesperson Ken and finance person Mandy were outstanding

Polite, courteous, patient, and quick. Would go back again

Sale manager Dick Miller was awesome. Had one of the best time buying a truck. Very fair on everything about the deal. After going to 3 different dealership. I would go back to see Dick Miller again. Hands down the best!!

They responded quickly

They got back to me quick and in a professional manner.

I haven't purchased a car just yet but they go above and beyond to help me understand everything since I am a new purchaser. They keep me posted on everything and are absolutely the best.

Saleswoman was not forthcoming with information or photos of the vehicle

Prompt response; car was wrong model.

Did not received a call but did received a general email as if a pre generated response.

Great service! Everyone involved provided great service! Great experience! Larry Metzler was great to work with!

Tough on negos, but finally reached an agreement. Deal concluded.

Dealer followed up one call and never follows up to my several attempts to contact Nicole. I bought a vehicle from another desler.

Unwilling to deal or commit to better offers until I had already locked in with another FORD dealership. I was willing to travel 60 miles to their location but wouldn't match Carmax on my trade in . ARE U KIDDING?

Bob Bell gave me a good deal and made sure the car was reserved as I traveled up from SE Virginia. It was exactly as advertised and they filled up the tank before I left.

Ed Purcell is the best car dealer we have ever worked with. We were so impressed with his attitude and professional approach that we named our new Kia Eddy.

pretty good experience. went there to test drive and hopefully buy a car, they were good about explaining a lot of stuff I needed explained (this is my first car) and I bought the car, and I like it.

Good response

Constantly called. Very good sales people!

Two people from the dealership called and emailed me. They haven't stopped trying to get me into the dealership. Its just that the car COLOR I want doesn't have the option package I want. Thus, I won't be coming in. I don't have any intention of order new either.

Very responsive to my requests

Was fast and swift

It is a week later, and this vehicle is still being advertised as available on their website.

I was extremely happy with the service and the price.

Dealer is too far from our home.

We were very pleased with our experience at Bob Bell Ford Hyundai Kia. Bruce was very gracious and stayed past his shift for us to finish out the paper work. The van was in excellent condition and a great price!

Very helpful