Toyota dealerships near me (Charlotte, NC)

A positive experience

I drove a hour and a half for a appointment made to buy a car, after reaching out to them two times to confirm the car availability.10 minutes away from the dealership they called to confirm the appointment, 3 minutes later they called to say the car was sold days before! Terrible communication especially gas being $4 a gallon.

Could not have asked for a better purchasing experience. Highly recommend Hendrick Toyota Concorde.

Great experience

HORRIBLE SERVICE FROM FINANCIAL MANAGER. We were lied to, there was a huge discrepancy between the numbers she told me (i have 3 other witnesses) and the final price. Then we contacted GM, GM said it happens due to how aggressive the industry is. Not happy with these guys at all, I’ve been to multiple dealerships before and I’ve never been yelled at and I’ve never been shamed into a negotiation for a USED car before. Again, I was most angry about the deception between what was said and what was actually true after papers were signed.

They reached out with an automated text message. I asked for a video of the car since I don't live near the dealership, but they never responded.

Highly recommend

Awesome experience. Not hassled, very straightforward, very helpful, very kind and courteous. The on site cafe is wonderful for passing the time if you’re hungry and they also have Free drinks and popcorn for guests while you wait for service. My vehicle was a fresh trade so it wasn’t clean yet and it was late. They made sure to have it cleaned before opening the next day and it was waiting on me. Absolutely love my 4-Runner TRD Sport! Even though it is a year old, we couldn’t find a scratch anywhere. Perfect condition.