Mazda dealerships near me (Oak Forest, IL)

got there they told me the car was not for sale due to leaks and if I was to buy, I would need all the money it could not finance.

great purchase... good experience very helpful while doing deal....

My sales person, Matthew, was excellent. He was very upfront with the options and pricing and made the whole process seamless.

Basic communication, follow up emails with contact info

I'll preface this by saying I've submitted a complaint to BBB and it has been accepted - awaiting a response from the dealership. I had been in contact with this dealership for a few days, we agreed on a price and set an appointment to come purchase the vehicle. After they instructed me to get a certified check from my bank, I get back from getting it for the amount agreed upon and I get a call saying that they had sold the car out from under me. They claimed that it's "first come first served." This was NEVER communicated to me. Had I known that, I might have made other arrangements to drive the three hours sooner for this vehicle. I would assume when you agree to a price and set a specification appointment and am told "We will be eagerly awaiting your arrival Saturday at 9am!" then there is at least an agreement to hold, especially since the appointment was for tomorrow morning, right when they open. Very poor way to treat people, let alone customers.

Meh, on the phone they didn’t know the size of the vehicle, made appointment, called ahead, showed up and it was like we never created an appointment.

After I bought the car and was putting the stuff I carry with me I found out there’s no jack in the car called two no return calls

Thomas was absolutely the best to work with. Ended up buying from out of state and his response to my questions and text were prompt. Communication was great through the whole process. Awaiting for my car to be delivered tonight…. I’ll update if there are any issues but I believe it left their lot at the condition the pictures show