Kia dealerships near me (Melbourne, FL)

The sales rep was new, but he tried his best to offer good service. After all, he wanted the sale. I was however, not pleased with my shopping experience at Boniface-Hiers Kia. I arrived to find a certified pre-owned vehicle that had bald tires and was not clean, although I made an appointment to come in and test drive the vehicle. The previous owner's information was not deleted from the infotainment system, and I found the broken tip of a USB cable in the third row outlet. The detailing work was poorly executed. Two days after purchasing a CPO vehicle, I had a weak battery that had to be replaced. Why wasn't the battery tested and replaced before the vehicle was delivered to me? I had to ask for the second key fob, that was missing (this was later mailed to me). I was not given all the paperwork at the end of the transaction. No copy of the carfax was provided, or the CPO certification, etc. The overall process was way longer than it needed to be. An overall poor experience.

I went in for a specific vehicle and keep in mind I spoke with the salesman throughout the week. However, I get there on my appointed time just for them to tell me the vehicle was not there. A salesman took the Mercedes for a family emergency. Then drove up in a Toyota Highlander. I was upset because this was unprofessional and inconsiderate of my time and my specific request. I had driven over an hour and rented a turo which cost me time and money. I left unhappy and without a vehicle.

The sales representative was personable and friendly, which I appreciated. However, the overall experience was disappointing. The truck showed noticeable cosmetic wear that seemed excessive for a vehicle with only 33,000 miles, and no explanation was provided. None of these issues were disclosed during the process. The dealership’s “detailing” also appeared to be little more than a basic wash and did not address the condition. More concerning were the additional charges that significantly increased the advertised price, including a $965 “Toyota Advantage Package,” an $899 documentation fee, and $489 in government fees—adding over $2,000 beyond the advertised price. While the staff member I worked with was courteous, the vehicle condition, lack of transparency, and substantial add-on fees made the experience frustrating.