Hyundai dealerships near me (Downers Grove, IL)

I went to Castle Hyundai of Downers Grove expecting honesty and transparency. Instead, I experienced blatant misrepresentation. The sales staff assured me that the vehicle was a “non-smoker car.” That statement turned out to be completely false. The moment I spent time inside the car, the strong smell of cigarette smoke was obvious. It wasn’t faint or questionable; it was clearly a vehicle that had been smoked in. Either the dealership failed to inspect the vehicle properly, or they knowingly lied just to make a sale. When you are spending thousands of dollars on a car, honesty about something as basic as the condition of the interior should not be optional. The smell of smoke is extremely difficult to remove and significantly affects the value and enjoyment of the vehicle. Misrepresenting something so obvious shows a serious lack of integrity. This experience left me feeling that the dealership is more focused on closing deals than being truthful with customers.

What started as a search for a used car, turned to buy a new car. I worked with Jeff he called and went through the numbers and gave me sound advice. The staff was friendly and patient with me while I went through the decision process. It worked out better than expected- thank you Team

Very flexible to my questions

They were very helpful.

Joe the manager, sold the car to someone else although I was already working with one of his salesman on the deal. I was ready to buy but was told I had to wait for mechanic work to be completed. When it was completed, the car was sold to someone else.

Tried to add $5500 in fees excluding doc and taxes.

I went to this dealership to purcahse a 2021 Mazda3 Hatchback on March 7th, 2025. The service and communication from top to bottom was excellent. I live 2.5ish hours away in WI so clear and honest communication was what I needed, and it's exactly what I got thanks to my salesman, Carlos. On my first visit there, I was planning to just check out the car, test drive it and make sure everything was as it should be. We accomplished that, got the car funded through their financing department at a very fair rate which I was happy to do, got all of the papers signed and I was back on the road home in under 3 hours. I picked the car up on the 14th as that's when I had time and drove home happy and completely content with both the car and dealer experience. At no point were there any games played, no time wasted and everyone was very helpful but most importantly honest. I would absolutely recommend Family Hyundai to anyone searching for a car that they have in their inventory, and I would be

Very helpful

I had an amazing experience at Patrick Hyundai! From the moment I arrived, the staff made me feel welcomed and respected. They were patient, professional, and took the time to explain every step of the process clearly — especially the financing details. The vehicle I purchased was clean, in great condition, and exactly as advertised. There was no pressure, no hidden surprises, and everything was handled smoothly. They really worked with me to make sure I was comfortable with my decision. What I appreciated the most was their transparency and honesty. Buying a car can be stressful, but they made the entire experience simple and positive. I highly recommend Patrick Hyundai to anyone looking for a reliable car and great customer service. Thank you again for making this such a smooth experience!