Ford dealerships near me (Novato, CA)

The overall experience was average. The initial inquiry I made was through CarGurus. My car salesman was fast, helpful and very friendly, he did an outstanding job. I live out of state and financing with my institution was an extra step, where both my salesman and the sales manager were helpful in relaying accurate documentation in a timely manner. Once the sale transaction was final and complete, I received zero guidance and feedback from the sales management on the shipping instructions & status of my vehicle. Additionally, management put no effort into customer care resulting in zero follow-up & zero communication at the conclusion of this sale. This is poor business practice and customer service. What initially felt like a good vehicle purchase experience ended in a big disappointment. I did not feel like a valued customer.

Consistent and professional

We specifically wanted a 2016/17 White Lincoln Navigator but not the L series. The staff was very professional & polite. We let them know that we did not live in CA, they were pleasant to deal with.

Good friends

No pressure to buy , the staff was nice and made my time there enjoyable , I purchased the truck and feel I got a fair deal. I will be going to future ford for my next vehicle

They hit us with PermaPlate and Lojack extra charges of thousands as mandatory that was not advertised in the price so we felt they were ripping us off. We negotiated those fees down somewhat but it was a scam! I won't ever go back trhere.

Car sold before I was able to go see it. The sales team was great. Overall 5/5.

Consistent and professional