Cadillac dealerships near me (Mokena, IL)

Absolute pitiful way to run a business. Return phone calls were non-existent. I told a salesman I was coming Friday to test drive the vehicle of interest. I informed him it was important it was available as I was driving over an hour and a half and when I arrived the vehicle “got sent out for detail and was unavailable.” I put a down payment on this vehicle that day to have them hold it for me to come back the following Monday, test drive it, and then buy it as long as everything was okay. I took time off of work and received a ride from a friend who also took time off of work Monday to give me a ride and we headed that way. Salesman waited until we were over halfway there to inform me the vehicle was unavailable yet again!! They took the vehicle I had money down on and loaned it out to another customer. Will never attempt to do any form of business with this dealership again. Highly unprofessional and unorganized.

Great

Basic communication, follow up emails with contact info

Great. Responsive.

Really bad. I spoke over the phone that I was interested in a vehicle, no photos were online and I requested photos. Took 2 days to get me two photos and by the time I got them I felt they did not care. Also two photos? Acted like they didn’t want to sell me the car and we’re almost disinterested in helping. I didn’t ask for more pictures or request anything else because of that reason.

very professional approach by Rick Wrobel our main dealer representative that we worked with and, Tom Galloway the finance rep that handled financing and closing documentation for the transaction. I recommend this dealer // company highly.

The vehicle was in peristine new condition all work was done to make it new condition.

Very Helpful and stayed in contact with me on every question very beautifully loaded SUV

The staff at the dealership were very easy to work with, their communication was very good as was their ability to problem solve