BMW dealerships near me (Hamburg, PA)

Was scheduled to view two cars and called to confirm availability the morning of my appointment. After driving an hour to get to the dealership, the sales person I spoke with came out and let me know someone else would be out to help me. ten minutes later a different sales person comes and and tells me one of the two cars was sold, and the other "we wont go for a ride in" as it had mechanical issues with the steering shaft and it actually could not currently be driven or sold. Then we walked around the lot while he tried to find the car to at least show it to me. we finally found it in the back lot and he couldn't even get me in the car as the key battery was dead. Seriously disappointing experience.

I’m genuinely disappointed with how this dealership has handled a brand-new vehicle purchase, particularly after delivery. 2026 BMW M5 I purchased the vehicle out of state and repeatedly requested photos or video prior to shipment to confirm the condition of the car. I was assured this would be handled on countless occasions that it would be documented with an inspection & photos. The dealership also recommended the shipping company that was ultimately used. When the car arrived, it had visible paint damage that was not disclosed prior to delivery. This was an 140K vehicle that was purchased BRAND NEW and asked on several occasions to assure that there was no scratches on the car which I believe is a fair request I was put in the middle between the dealer on calls between the dealer & the shipper . Shipper is saying its not them dealer is saying its not them. Then who ? This is not a minor cosmetic issue. The vehicle has a special factory paint finish that cannot be touched up.

Staff went above and beyond what was expected.

Had a very good experience overall with this dealership, John O’Toole reached out very quickly when I inquired about the vehicle. he answered all my questions and followed up with financing options so that I could proceed with making a decision. I went to the dealership on Saturday, November 1, he was there to greet me for a test drive, and had arrangements to go over financing right away. Overall excellent service and experience.

Good

Absolutely easiest car buying