smart dealerships near me (New York, NY)

The online contact who coordinated between online requests and the store totally dropped the ball. The individual Who I will not name but who's name starts like the alphabet would respond and say they were looking into it. They responded saying the vehicle was there then never responding after. I then got an email from the dealership of someone saying that it was being processed. I then got a message form the online person saying the car is still available and they would get back to me with answers to my questions. Then After hearing nothing I clicked on the message to check if its available again and the same online person said yes its avaiable and would get back to me to setup. I after hearing nothing once again decided to call the dealership where I got Paul. Paul rocked and was extremely polite and helpful clarifying the car was purchased. I explained my experience and he said it was not acceptable. Still a week later the car is online and the coordinater still checks.